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Medicat's EHR System

Your EHR System: 10 Ways Tech Can Help Manage Compliance and Immunization Tracking

Written by Medicat on . Posted in Industry Articles.

1. Real-Time Health Record and Immunization Tracking

The American College Health Association (ACHA) recommends several immunizations for college students, for diseases such as meningitis, measles, and polio. Many of those immunizations must be delivered in multiple doses during specific time frames, making it necessary to track dozens of data points for a single student. A cloud-based EHR system allows you to manage large amounts of student data without feeling like you’re buried in paper. With the aid of one easy-to-use EHR, campus health center staff can track student immunization data and share it with authorized clinical partners when needed.

An EHR streamlines immunization tracking by helping you see what items students have submitted and which ones remain outstanding. In addition to immunization histories, an EHR also allows you to track other health information, such as the following:

  • Health history forms
  • Confidentiality agreements
  • Immunization waivers
  • Driver’s license or other proof of identity, such as a valid photo ID
  • COVID-19 antibody or viral test results

2. Seamless Integrations

An EHR system can be configured for seamless integrations with state immunization registries, increasing accuracy and helping you reduce double entry. Instead of students having to track down their immunization histories, you can obtain immunization records directly from the state registry, depending on their state of permanent residence. It’s one less thing for students to submit and upload into the EHR.

The EHR can also integrate with your student background screening and drug screening system, making it easier to meet other screening requirements set by clinical sites accepting your students for rotation or residency programs.

3. Flexibility to Include New Tests and Immunizations

As health and safety requirements change, you need an EHR with the capability to include new immunizations and tests as they become available. The ideal EHR system provides the tools and support you need for tracking, testing, notifications, and reports. Students can also access a mobile dashboard to help them comply with any requirements you may have.

4. Compliance with HIPAA and FERPA Requirements

Since EHR systems contain sensitive health information, all student health and immunization data must be stored and shared according to HIPAA and FERPA rules for data protection. With the aid of HIPAA-compliant messaging and trained EHR support staff, you have the benefit of encrypted, secure communication about student health data. You can also limit EHR access to authorized individuals.

5. Automatic Alerts and Reminders

Without an efficient method for monitoring student compliance, tracking your progress against important deadlines can be challenging. An EHR automates the compliance tracking process by sending out communications and reminders, so you don’t have to do it manually. The system can send mobile alerts to students via text, giving them instructions for follow-up and details about outstanding documents. Your EHR system can also be configured to alert program administrators when students submit documents or need assistance.

6. Anytime Student Access

Using digital tools makes it easier for busy college students to provide their requested health and immunization data. An EHR with an online portal for students allows them to upload medical history and immunization data, so you avoid manual re-entry and unsecured communications about health data.

In addition, an EHR provides students with tools for completing forms, scheduling appointments, and messaging program administrators. Students who don’t need to visit or call the campus health center can get assistance online.

7. Program Setup Support

When you begin using an EHR system, you can hit the ground running and make the most of your new technology and features. Implementation support and resources help you begin collecting and tracking student documentation more efficiently.

For example, a template library with 250+ college health templates allows you to design your program without reinventing the wheel. Also, an easy-to-use “Form Builder” helps you create custom forms, so you can tailor your program to meet changing requirements from clinical site partners.

8. Reporting Tools

An EHR system organizes health and immunization data so you can run reports and identify trends across your student population. With dynamic reporting tools, your EHR can help you analyze student compliance and identify pockets of concern or areas requiring additional follow-up. Also, a responsive dashboard allows you to view and compile data to help you see year-over-year trends and understand your program better.

9. Access to Healthcare Professionals

Collecting immunization records, testing results, and other medical data requires a mechanism for verifying accuracy. Furthermore, for students participating in clinical rotations or residency programs, verification is necessary to make sure the information you receive meets clinical site requirements. Without proper verification, you can unknowingly accept invalid or incomplete student immunization and health data.

When your EHR is supplemented with HIPAA-trained medical specialists, you can verify student-submitted data within a secure environment and provide students with guidance for re-tests, boosters, and other follow-up appointments as needed.

10. A High Standard of Data Security

Data security is a must when dealing with sensitive student health information, so your EHR must allow you to collect and store sensitive information without breaching student privacy. You will benefit from working with a compliance provider who understands meaningful use standards for electronic health records in educational settings. Moreover, when you work with a college health EHR system with Type 2 SOC 2 certification, you get best-in-class cloud-based data security.

Boost Compliance and Tracking with a Comprehensive EHR Solution

EHR technology transforms your immunization tracking program and helps you collect, verify, and report on student health data efficiently. With automated reminders, a portal for student access, and alerts to guide compliance, you can protect the student population from contagious illness and meet clinical site program requirements.

Medicat offers a total integrated EHR solution to help you track student immunizations as well as COVID-19 contact tracing and testing. With Medicat, you can access cutting-edge technology and a supportive team of healthcare professionals to help you achieve an efficient health and immunization tracking program.

The electronic health records (EHR) system isn’t just for doctors’ offices and hospitals. An effective and well-designed EHR system can help you simplify communication and track student health records for greater compliance and efficiency.

How Your EHR System Supports Compliance and Tracking

The student health software solution you use impacts your ability to manage compliance and immunization tracking efficiently. With a paper-based or spreadsheet system, it’s hard to stay on top of what students have submitted, and information can easily fall through the cracks. Using inefficient tracking methods can lead to the following problems:

  • Difficulty keeping student records up-to-date
  • Student reminders must be sent manually
  • Students must submit materials via email or mail
  • Students have no online access to status updates, which increases phone calls to administrators

On the other hand, with comprehensive student immunization tracking technology, you can communicate with all key stakeholders and always know where you stand with student compliance. Instead of manually tracking forms and immunization requirements, an EHR provides you with one centralized point of access for students, program administrators, and third-party integrations.

In addition to its storage capacity, a comprehensive EHR solution also automates data collection and verification. It organizes the data so you can improve student follow-up and reporting. Here are ten benefits you should expect from your EHR system.

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Supervision Training Module

Medicat Launches Supervision Training Module to Streamline Counseling Clinic Operations

Written by Medicat on . Posted in News & Press.

Medicat, the top provider of EHR software and services to support student health and clinician productivity, is proud to announce the release of its groundbreaking Supervision Training module. Designed to address the unique needs of colleges and universities with extensive counseling trainee populations, this feature offers a comprehensive solution for:

  • Organizing training documentation
  • Tracking hourly goals
  • Documenting supervision sessions

Additionally, unlike other counseling clinic tools that tend to be hosted on-premise, Medicat’s Supervision Module is fully web-based. This enables an intuitive and modern experience for users, all while alleviating the burden of application management on university IT teams.

Discover how Medicat’s new Supervision Training module can help you ditch messy spreadsheets and schedule a demo by visiting: medicat.com/supervision-training-module.

Supervising a large group of trainees can be a complex and time-consuming task for counseling clinics. With varying requirements and a growing administrative burden, it has become increasingly challenging for clinics to maintain efficiency while ensuring high-quality training.

The Impact of Medicat’s Counseling Product Advisory Committee

To tackle these challenges head-on, Medicat collaborated closely with a group of customer institutions on its Counseling Product Advisory Committee. This collaboration allowed Medicat to gain valuable insights into the most pressing pain points related to managing trainee supervision and guidance. Leveraging this deep institutional knowledge, the team developed an innovative solution that helps counselors-to-be complete necessary training under the supervision of veterans in the counseling field.

Professionals from the University of North Dakota Counseling Center weighed in on the Supervision Training module’s development. Shellie Beeker, Ph.D., serves as Assistant Director of Training at UND and is thrilled about the functionality Supervision Training will bring to her day-to-day use of Medicat One Counseling.

Shellie Beeker, Ph.D., Assistant Director of Training at UND: “The module was super easy and intuitive to set up. I am so excited about this new feature, as it will make tracking training hours and coordination of trainees much easier! I am proud that our school worked with Medicat to ensure the key features we need are integrated into the product.”

Key Supervision Training Module Features

This new Supervision Training module offers a range of powerful features tailored specifically for mid-size and large educational institutions. Key highlights of the module include:

  • Efficient Training Documentation: The module provides a centralized platform for organizing and managing training documentation. Institutions can easily track trainee progress and assess competency levels, ensuring comprehensive documentation for accreditation purposes.
  • Hourly Goal Tracking: Institutions can effortlessly track trainees’ progress toward their hourly goals. The system provides real-time insights, enabling supervisors to identify areas where additional support may be required.
  • Streamlined Supervision Sessions: The module simplifies the process of documenting supervision sessions, making it easy for supervisors to record notes, provide feedback, and track trainee performance. This feature promotes effective communication and collaboration between supervisors and trainees, fostering a supportive yet efficient learning environment.

What the Medicat Team Has to Say

Ruth Patten, Director of Client Development at Medicat: “We’re thrilled to introduce our Supervision Training module, which has been developed in close collaboration with our esteemed Counseling Product Advisory Committee. We understand the intense challenges faced by educational institutions with substantial trainee programs, and our module is specifically designed to simplify and enhance the supervision process.”

Medicat’s Supervision Training module is now available to any clinic seeking to optimize its supervision workflows. With its user-friendly interface, robust features, and flexibility, the module promises to streamline supervision processes and improve outcomes for years to come.

Learn more about our Supervision Training Module

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Active Listening

The Connection Between Customer Effort and Active Listening

Written by Medicat on . Posted in Industry Articles.

In today’s fast-paced world, customer experience has become a crucial factor in determining the success of any business, whether it’s a retail store, a software company, or a healthcare organization. A critical aspect of customer experience is customer effort.

Customer effort refers to the amount of effort a customer has to put in to achieve their desired outcome when interacting with a company. The less effort required, the better the experience. For healthcare providers, clinical directors, and university administrators, this translates to the ease of finding key information and accessing support to optimize their use of EHR software.

Solutions providers like Medicat reduce customer effort by leaning into active listening. Lauren Pragoff, Medicat’s Chief Executive Officer, is a huge proponent of focusing on active listening to resolve customer issues efficiently and effectively.

In a recent podcast interview with J.D. Power, Pragoff remarked:

“I think active listening, at the end of the day, is the most important skill for a customer service representative to get right. Without active listening, you are at a much greater risk of misdiagnosing the customer’s issue, missing out on important clues (possibly for an upsell or cross-sell opportunity), and having the customer repeat themselves. So, making sure that you’re really listening to what the customer is saying leads to all of the good things we want from a customer interaction.”

Our team actively listens to each customer’s concerns or questions through our online ticketing system, over the phone, or during educational workshops and webinars. We also use scalable methods like Voice of Customer Surveys to listen to our customers holistically. By deeply understanding the importance of minimizing customer effort within the college health environment, we’re able to alleviate pain points and reduce the time and effort it takes to resolve challenges our customers face.

When you need a question answered, you need it answered now (and without having to jump through hoops to get it). That’s why we’ve developed a support strategy that minimizes customer effort, therefore improving the overall user and patient experience.

Interested in learning more about the importance of customer effort and how it impacts your clinic’s day-to-day operations and efficiency? Listen to the podcast below, featuring Lauren Pragoff’s powerful insights:

Like what you’re hearing? Schedule a demo to learn more about getting Medicat to help make your clinic effortless. Connect with a member of our team.

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Teletherapy on College Campuses

Making Teletherapy Sustainable for Your Campus

Written by Medicat on . Posted in Industry Articles.

Online Therapy

As the world becomes increasingly digital, teletherapy has become a popular way for students to access mental health services. Teletherapy is a form of therapy that is conducted over video, phone, or text messages. It allows students to receive the help they need without having to physically visit a therapist’s office.

Teletherapy has become even more important since the COVID-19 pandemic. Furthermore, this is likely due to students having been isolated from their support systems and possibly experiencing increased stress and anxiety.

Here are some ways to make teletherapy sustainable for your campus:

Invest in Relevant Technology

Investing in reliable and user-friendly technology is essential to keeping teletherapy sustainable on your campus. The right tools not only ensure smooth, uninterrupted sessions for students and staff but also make the entire process more efficient.

For example, some key technology investments might include:

  • Purchasing HIPAA-compliant video conferencing software
  • Providing students with smartphones or tablets for teletherapy sessions
  • Ensuring that your campus Wi-Fi can thoroughly support online counseling sessions

Ultimately, these technology upgrades help create a seamless teletherapy experience. As a result, students can access the support they need without facing technical challenges, making the program more effective and accessible for all.

The Importance of Teletherapy Training for Staff

Teletherapy involves unique skills and techniques that differ from in-person therapy, so it’s crucial to properly train your counseling staff on how to conduct effective virtual sessions. Well-trained staff can provide a higher level of care, ensuring students feel supported even from a distance.

Key areas to focus on during training include:

  • How to build rapport with students over video or phone
  • How to deal with technical issues in the moment
  • How to ensure that students feel comfortable and safe during their sessions

Equipping staff with these skills ensures they can confidently navigate the challenges of teletherapy, creating a smoother experience for all. This training is vital for maintaining a high standard of care in a virtual setting.

Create Clear Policies and Guidelines

To keep a teletherapy program running smoothly and effectively, it’s essential to set clear policies for both students and staff. These guidelines help manage expectations and ensure everyone is on the same page.

Some important areas to cover might include:

  • Guidelines for how students can schedule teletherapy sessions
  • What to do if a session is interrupted due to technical issues
  • How to ensure the privacy and confidentiality of teletherapy sessions

Having these policies in place can help maintain a consistent and reliable approach to offering care. Clear communication goes a long way in building trust and ensuring the program’s long-term success.

Communicate (Even Overcommunicate) With Students

Knowing what resources are available and how to access them is key for students. When it comes to communication, more is better—overcommunicating can help ensure students don’t miss out on important information.

Some ways to keep students aware of the teletherapy services offered include:

  • Sending regular emails or newsletters to students
  • Creating a webpage or portal where students can access teletherapy resources
  • Hosting virtual meetings to discuss the benefits of teletherapy

Constant communication helps students feel connected and aware of the support and resources available to them. The more accessible and visible the information, the more likely students are to use the services when they need them.

Evaluate Effectiveness

To keep your teletherapy program sustainable and successful, it’s essential to regularly evaluate how well it’s working. This means taking the time to see what’s going well and where improvements can be made.

Some ways to assess the program’s effectiveness include:

  • Gathering feedback from students and staff about their experiences with teletherapy
  • Tracking the number of students who access teletherapy services
  • Monitoring student outcomes

Regular evaluations help ensure the program stays on track and continues to meet students’ needs. By listening to feedback and analyzing data, you can make informed adjustments that keep the service valuable and accessible for everyone.

Address Equity Issues

For teletherapy to be truly sustainable on your campus, it’s essential to address equity concerns around access and availability. Not all students face the same challenges, so it’s important to create solutions that help everyone get the support they need. This could include:

  • Providing teletherapy services to students who live in remote or underserved areas
  • Ensuring that students with disabilities have access to teletherapy services
  • Providing resources for students who may not have access to technology or internet connectivity

Addressing these equity issues ensures that all students, regardless of their circumstances, have the opportunity to benefit from teletherapy. When everyone has fair access to care, the program becomes stronger and more inclusive for the entire campus community.

Key Takeaways

Teletherapy is a crucial tool for providing mental health services to students, especially during stressful and uncertain times. To make teletherapy sustainable on your campus, consider investing in technology and training staff.

Additionally, create clear policies and maintain open communication with students. Regularly evaluate the program’s effectiveness and address any equity concerns. These steps will help ensure that all students have access to the support they need to thrive.

Want more tips for improving mental health care on your campus? View our blog, Optimize Your Campus Counseling Center: Strategies for Success, to learn more.

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College Campus Suicide Prevention

The Evolving Landscape of Suicide Prevention on College Campuses

Written by Medicat on . Posted in Industry Articles.

Suicide is a significant public health issue, and college students are particularly at risk. Awareness of the high rates of suicide among college students continues to grow, highlighting the need for effective prevention efforts.

Let’s explore some of the current trends in college student suicide rates and discuss strategies that support suicide prevention on college campuses.

According to the National Institute of Mental Health, suicide is the third leading cause of death among college-aged individuals (18-22 years old). Among adults across all age groups, the prevalence of serious suicidal thoughts is highest among young adults aged 18-25 (11.3%).

There are many reasons why suicide rates are high among college students.

These can include:

  • The pressure to do well in school
  • Desire to fit in socially
  • Difficulty managing stress and anxiety

Moreover, some college students may also partake in risky behaviors, like using drugs or alcohol, which can increase their risk of suicide.

Therefore, in response to rising suicide rates among college students, many colleges and universities are taking proactive steps to prevent these tragedies and support those in need.

Here’s how they are tackling this critical issue:

Peer Support Programs: Students Helping Students

Many colleges and universities offer peer support programs, where students are trained to help and guide their peers. These programs are especially helpful for students who might be uncomfortable going to traditional counseling.

Crisis Intervention and Emergency Response Teams

Another important part of suicide prevention is creating crisis intervention and emergency response teams. These teams consist of mental health experts and trained staff who can step in and help students when they need it most.

Raising Awareness Through Education and Workshops

Colleges and universities also run programs to raise awareness about suicide and mental health issues. These programs might include training sessions, workshops, and other events to help students and staff learn more about mental health and where to find support.

Using Research and Data to Improve Suicide Prevention

Furthermore, there’s also been a focus on research and data collection. This helps better understand the factors that contribute to suicide among college students. Specifically, this includes the development of tools and resources to help colleges and universities identify and intervene with students at risk.

For instance, one valuable resource many campuses are using is the CCMH standard dataset and the CCAPS 34/62 forms. These forms provide insights into student mental health and help counselors monitor risk factors. As a result, by integrating these forms as part of standard mental health screenings, college counseling clinics can enhance their ability to support students and prevent crises before they escalate.

Key Takeaways

Overall, it’s clear that the issue of suicide among college students is a complex and multifaceted problem. While progress has been made in terms of prevention and intervention, there is still much work to be done to prevent suicide on college campuses.

By implementing a range of strategies and working together to promote mental health and support students in need, colleges and universities can play a supportive role in reducing the rates of suicide among students.

Want to reach more students with your counseling services? Check out these tips from Belmont University.

P.S. Did you know we integrate with the CCMH standard dataset and CCAPS forms? Learn more about how this integration can benefit your clinic!

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College Health Leadership

Top Qualities of College Health Leaders

Written by Medicat on . Posted in Industry Articles.

Leadership is an essential element of effective student health programs, as it plays a crucial role in shaping the direction, culture, and success of both health and counseling clinics. Great leaders in college health possess a range of characteristics that enable them to effectively guide and support the clinic and its staff, and to create a positive environment for students.

Here’s a deeper dive into some of the key elements that contribute to the success of college health leaders:

Sharing Inspiration and Motivation

When inspiration and motivation are lacking, productivity, patient outcomes, and campus impact tend to wane. That’s why it’s so important to focus on fostering inspiration amongst both staff and students.

Moreover, a key role of effective leaders in college student health clinics is to foster a positive and inspiring work environment. Specifically, an environment that motivates and empowers both staff and students. When inspiration and motivation are lacking, productivity, patient outcomes, and campus impact can suffer.

Key strategies for fostering inspiration and motivation include:

  • Setting a Positive Example: Leaders should demonstrate a positive and enthusiastic attitude towards their work, which can inspire and motivate their team.
  • Creating a Supportive and Positive Work Environment: Foster a culture of collaboration, respect, and encouragement, where team members feel valued and appreciated.
  • Encouraging Growth and Development: Provide opportunities for professional development, mentorship, and coaching to help team members reach their full potential.
  • Recognizing and Rewarding Achievements: Acknowledge and celebrate the contributions of staff and students, fostering a sense of ownership and commitment.
  • Promoting a Positive Work-Life Balance: Encourage healthy work habits and support staff in maintaining a healthy balance between their professional and personal lives.

To run a thriving college health clinic, a culture of inspiration and motivation is necessary. This fosters productivity, engagement, and positive outcomes.

Effective Communication

Communication is key! This includes the ability to clearly articulate your vision and goals for the clinic, as well as your expectations.

Great college health leaders are also skilled at listening and responding to the needs and concerns of their staff and students. Plus, they foster open and honest communication within the clinic.

For instance, according to the American Management Association, “The more open a leadership team is in sharing their vision for the company—which should include their goals, strategies, and values—the more likely each employee will understand their role in the greater mission and engage to make success happen as part of the team.”

Ensure that you’re incorporating these communication skills:

  • Clarity of Vision: Leaders should clearly define and communicate their vision for the clinic, outlining long-term goals and the path to achieving them.
  • Transparent Expectations: Set clear expectations for both staff and students regarding responsibilities, standards, and performance.
  • Active Listening: Engage in active listening to understand the needs and concerns of both staff and students. This fosters trust and collaboration.
  • Two-Way Feedback: Encourage open dialogue by providing and receiving constructive feedback regularly. It’s also important to promote continuous improvement.
  • Inclusive Decision-Making: Involve staff and students in decision-making processes to enhance buy-in and support for clinic initiatives.

These practices build a strong foundation for effective leadership and contribute to a positive and productive clinic environment.

Learn more about the connection between the student experience and active listening here.

Problem-Solving

Great leaders in college health possess exceptional problem-solving skills. This enables them to navigate challenges and setbacks effectively.

For example, this involves identifying and analyzing issues, developing and implementing creative solutions, and adapting to changing circumstances.

Key problem-solving skills for college student health clinic leaders include:

  • Identifying and Analyzing Issues: The ability to accurately diagnose problems and understand their root causes.
  • Developing Creative Solutions: Generating innovative and effective solutions to address challenges.
  • Adapting to Change: The ability to adjust plans and strategies as needed to respond to changing circumstances.
  • Decision-Making: Making informed and timely decisions, even under pressure.
  • Delegation: Assigning tasks and responsibilities to team members to maximize efficiency and productivity.
  • Empowerment: Fostering a culture of empowerment, where team members feel valued and trusted to take initiative.

Leaders who cultivate these problem-solving skills can effectively address the challenges and complexities of managing a college health clinic. This ensures that students receive the highest quality of care. This not only helps to alleviate workload but also allows leaders to focus on strategic planning and high-level decision-making.

Fostering Lifelong Learning

In addition to the characteristics mentioned thus far, great leaders are also committed to continuous learning and improvement. Staying up-to-date on the latest research, best practices, and learning opportunities demonstrates your dedication to your team’s professional development and growth. By investing in your own education, you create a culture of lifelong learning that inspires and motivates your team members.

Consider these strategies to foster a culture of lifelong learning:

  • Lead by Example: Demonstrate your own commitment to learning by actively seeking out new knowledge and skills.
  • Encourage Professional Development: Provide opportunities for your team to attend conferences, workshops, and training sessions.
  • Create a Learning Environment: Foster a supportive and collaborative environment where team members feel comfortable sharing ideas and learning from each other.
  • Recognize and Reward Learning: Acknowledge and celebrate your team’s achievements and accomplishments in their professional development.
  • Offer Mentorship and Coaching: Provide mentorship and coaching opportunities to help your team members grow and reach their full potential.

Emphasizing the importance of lifelong learning, college leaders can create a more engaged, innovative, and successful team.

Committing to Diversity

A key characteristic of exceptional leaders in college student health and counseling clinics is their unwavering commitment to diversity. These leaders understand the importance of creating a welcoming and inclusive environment where all students feel valued, respected, and supported, regardless of their background or identity.

Key aspects of DEI leadership include:

  • Cultural Competence: Recognizing and appreciating diverse cultural perspectives and experiences.
  • Addressing Inequities: Identifying and addressing disparities in access to care and treatment outcomes.
  • Fostering a Sense of Belonging: Creating a supportive and inclusive environment where all students feel welcome and valued.
  • Promoting Diversity Within the Team: Building a diverse team can bring different perspectives and experiences to the table, leading to more innovative and effective solutions.

By prioritizing diversity, leaders can ensure that all students have equal access to the care and support they need to thrive. Moreover, a diverse and inclusive clinic environment fosters a sense of belonging, trust, and open communication, ultimately improving the quality of care provided.

Leading With Empathy

Finally, great leaders in college student health balance their professional responsibilities with compassion and empathy. This means connecting with students and staff in a compassionate way that shows genuine care. It also involves recognizing their needs and responding with meaningful support.

Great leaders in college student health clinics possess qualities that help them effectively guide and support both the clinic and its staff. Additionally, they also create a positive, supportive environment that fosters student well-being.

Great leaders in college student health clinics:

  • Connect With Others on a Personal Level: Take the time to get to know their staff and students individually and understand their unique needs and experiences.
  • Show Empathy and Compassion: Demonstrate genuine care and concern for staff students’ well-being, both physically and emotionally.
  • Create a Supportive Environment: Foster a welcoming and inclusive atmosphere where staff and students feel comfortable seeking help and support.
  • Respond to Needs in a Meaningful Way: Actively listen to students’ concerns and take steps to address their needs in a timely and effective manner.

In summary, demonstrating empathy and compassion can create a positive and supportive environment that fosters trust, builds relationships, and ultimately improves student outcomes.

Key Takeaways

In conclusion, effective leadership in college student health clinics requires a multifaceted approach that includes a variety of essential qualities. Leaders who embody these principles play a vital role in promoting student well-being and fostering a positive campus culture.

By doing so, they ensure that students have access to the high-quality care and support they need to thrive. Ultimately, strong leadership in health clinics contributes to both student success and a healthier campus environment.

Interested in exploring tools to help your clinic thrive?  Connect with a member of our team.

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Lauren Pragoff, VP

Medicat Welcomes Lauren Pragoff as Vice President & Chief Customer Officer

Written by Medicat on . Posted in News & Press.

Lauren Pragoff, VP

Medicat, the leading EHR software provider specializing in college health, boarding schools, and public health, is pleased to announce the appointment of Lauren Pragoff as Vice President and Chief Customer Officer.

Lauren brings two decades of experience leading high-performing teams. She is an expert in customer support, having long been a leader behind the acclaimed Effortless Experience research and training businesses at Corporate Executive Board, a best practices research company. Most recently, Lauren served as Senior Vice President of Global Client Success at Challenger, an industry leader in training, technology, and consulting for sales and marketing teams.

In her new role, Lauren will be responsible for leading Medicat’s efforts in building strong, long-lasting customer relationships through exceptional support. Lauren will oversee Medicat’s customer success, support, and implementation teams. In this capacity, she will lead several strategic initiatives for Medicat, including helping migrate customers to Medicat’s new Medicat One platform, as well as expanding the breadth and depth of educational content available to Medicat users.

“We are thrilled to welcome Lauren to the Medicat team,” said Adam Cole, CEO of Medicat. “She’s an expert in shaping exceptional client experience and will help us continue to deliver great value to our clients and drive growth for the company.”

Lauren is excited to join the Medicat team and said, “I am honored to be part of a company that is committed to improving student health outcomes and providing innovative technology solutions to its clients. Our mission is truly important, and I look forward to working with the talented team at Medicat and contributing to the company’s success.”

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Innovations in Mental Health Counseling

Trendwatch: Innovations in Mental Health Counseling

Written by Medicat on . Posted in Industry Articles.

In recent years, there’s been a growing awareness of the importance of mental health and the impact it can have on an individual’s overall well-being. This has led to a greater focus on mental health services within college and university settings, as students face a range of challenges and stressors that can affect their mental health.

Mental health counseling programs within colleges and universities provide support and resources to students struggling with their mental health and can play a crucial role in helping students to thrive and succeed in their academic pursuits.

Rise In TelehealthThe Rise of Telehealth

One important innovation in college mental health counseling programs has been the integration of technology and teletherapy services. With the rise of telehealth and the COVID-19 pandemic, many counseling programs have had to adapt to remote delivery models to continue providing support to students. This has involved the use of video conferencing platforms and other technologies to enable counseling sessions to take place remotely.

Teletherapy has a number of benefits for both students and counselors. For students, it provides greater access to counseling services, particularly for those who may have difficulty physically accessing a counseling center due to location, mobility issues, or other constraints. It also allows students to access counseling services from the comfort and privacy of their own homes, which can be particularly helpful for those who may be hesitant to seek out in-person counseling due to stigma or other concerns.

For counselors, teletherapy can allow for greater flexibility in terms of scheduling and the ability to see more clients each day. It can also reduce the need for physical office space and other overhead costs, making it a more cost-effective way to provide counseling services.

A Focus on Diverse Providers

Diversity and representation are crucial for college students who are undergoing mental health counseling. When individuals seek counseling, they often feel vulnerable and are looking for a safe and supportive environment to share their experiences. Having counselors who reflect the diversity of the student body can help create a sense of trust and comfort for those seeking help.

It can also lead to better communication and understanding between the counselor and the student, which is essential for effective therapy. Additionally, representation can help reduce stigma and increase awareness of mental health issues within different communities, making it easier for students to seek help without fear of judgment or discrimination.

Overall, promoting diversity and representation in mental health counseling can improve access to care and promote better mental health outcomes for college students.

Group Support Is Picking Up Steam

Another innovation in college mental health counseling programs has been the incorporation of group counseling and peer support groups. Group counseling can be an effective way for students to connect with others who are facing similar challenges and benefit from the support and perspective of their peers. Group counseling can also be more cost-effective and efficient for counseling centers, as it allows for the delivery of support to multiple students at the same time.

Peer support groups can also be a valuable resource for students struggling with mental health issues. These groups can foster a sense of community and can be particularly helpful for students who may not feel comfortable seeking out traditional counseling services.

Improving the Patient Experience

In addition to these innovative approaches to delivering counseling services, there has also been a focus on improving the structure and resources of college mental health clinics. This includes efforts to increase staffing levels and the availability of mental health professionals, as well as efforts to create more welcoming and inclusive environments for students seeking help.

One way that colleges and universities have sought to increase the availability of mental health professionals is by leveraging the use of trainees and interns. These individuals, who are typically graduate students in psychology or related fields, can provide valuable support to students while also gaining important hands-on experience and training.

Specialized Clinics and Programming

Colleges and universities have also invested in the development of specialized mental health clinics and centers, which can provide more comprehensive and specialized care for students with more severe or complex mental health needs. These clinics can offer a range of services, including individual and group counseling, medication management, and other forms of support and treatment.

Opening Conversations About Mental Health

In addition to these structural changes, colleges, and universities have also increased awareness and understanding of mental health issues among students, faculty, and staff. This includes efforts to educate and train individuals on the signs and symptoms of mental health issues, as well as strategies for promoting mental well-being and resilience.

Innovations in college counseling clinics have brought about significant changes in the delivery of mental health services to college students. These innovations have also helped to destigmatize seeking mental health support and have created a more inclusive and welcoming environment for students.

However, it’s important to acknowledge that there’s still room to improve the accessibility and effectiveness of college counseling clinics, particularly for underrepresented and marginalized student groups. This will require a continued investment in innovative solutions and a commitment to addressing systemic barriers to mental health care.

Overall, the advancements in college counseling clinics are a crucial step forward in supporting the mental health and well-being of college students. By embracing these innovations and continuing to prioritize the needs of students, counseling clinics can help to create a healthier and more supportive campus environment for all.

Interested in learning more about how your campus health solutions can become more integrated and impactful?  Connect with a member of our team.

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Bringing Holistic Wellness to College Health

Written by Medicat on . Posted in Industry Articles.

College campuses can be an exciting, yet stressful environment for many students.

From academic pressures to financial stressors, it’s no surprise that many students struggle to maintain their physical and mental health during their college years.

Recently, there’s been a growing trend towards bringing a holistic approach to wellness to college campuses. This approach considers many aspects of student well-being and aims to support them in achieving optimal health and well-being.

Here’s an example of a “wellness wheel” that illustrates the interconnectedness of all these aspects of well-being:

wellness wheel

Graphic courtesy of the University of Nevada, Las Vegas

Let’s dive deeper into how college campuses can lean into a holistic approach to wellness:

Emotional Wellness

College can be a challenging time for students, and mental health issues such as depression and anxiety are becoming increasingly common.

Here are some key strategies to support students’ mental health:

  • Ensure easy access to counseling services: Provide students with convenient access to qualified counselors who can offer individual therapy, group therapy,and crisis intervention.
  • Offer mental health workshops and education: Conduct workshops and seminars on topics such as stress management, coping mechanisms, and mental health awareness. This will equip students with the tools they need to manage their emotions.
  • Provide access to online resources:Offer a variety of online resources. This can include self-help tools, mental health apps, and support forums, which cater to students’ diverse needs and preferences.
  • Train staff to recognize signs of distress: Equip faculty and staff with the skills to identify signs of distress and refer students to appropriate resources.
  • Implement stress-reduction programs and therapeutic activities: For instance, offer programs and activities such as yoga, meditation, art therapy, and music therapy. These programs will help students manage stress, relax, and cope with emotional challenges.

Innovations are also being made in the form of state-of-the-art wellness facilities on campuses. For example, the Well-Being Center at the University of Richmond, features a Meditation Garden, a Salt Therapy Room, and a Self-Care Resource Center. Sounds amazing, right?!

Occupational Wellness

Occupational wellness is a vital component of overall well-being for college students. This involves finding satisfaction and fulfillment in one’s work or academic pursuits.

To foster occupational wellness on your campus, consider implementing the following strategies:

  • Offer comprehensive career counseling services: Provide students with access to career counselors who can offer guidance, advice, and support in exploring career options, crafting resumes, and preparing for interviews.
  • Facilitate internship opportunities: Partner with local businesses and organizations to offer internships that provide students with hands-on experience and networking opportunities.
  • Provide resources for skill development: Offer workshops, seminars, and online courses that can help students develop essential skills, such as communication, problem-solving, and leadership. Moreover, encourage students to pursue industry certifications that’ll enhance their job prospects.

Students should feel empowered to explore their career paths and passions while balancing their academic workload.

A strong foundation in occupational wellness can set college students up for success in their academic pursuits and beyond. 

Intellectual Wellness

In addition, intellectual wellness encourages students to engage in lifelong learning, critical thinking, and creativity.

Colleges can support intellectual wellness by fostering an environment that promotes curiosity and intellectual growth.

Here’s how colleges can promote intellectual wellness:

  • Offer stimulating academic programs: From innovative courses like the Taylor Swift course at the University of South Florida to interdisciplinary programs, colleges can provide students with exciting and thought-provoking learning experiences.
  • Facilitate research opportunities: Encourage students to engage in research projects. For instance, research can help students develop critical thinking skills, problem-solving abilities, and a deeper understanding of their chosen fields.
  • Provide accessible educational resources: Ensure that students have access to high-quality libraries, online databases, and other educational resources. Furthermore, offer engaging lecture series and guest speaker events to expose students to diverse perspectives and ideas.
  • Foster a culture of intellectual engagement: Encourage students to participate in discussions, debates, and intellectual clubs. These activities can help students develop critical thinking skills, improve their communication abilities, and connect with like-minded peers.

Environmental Wellness

Environmental wellness is all about creating safe, healthy, and sustainable spaces for students to live and learn.

Green initiatives to consider on your campus:

  • Maintain clean and green campus environments: Ensure that campus grounds are well-maintained, free of litter, and landscaped with native plants.
  • Implement robust recycling programs: Likewise, provide easy access to recycling bins throughout campus and promote recycling initiatives among students, faculty, and staff.
  • Encourage eco-friendly practices: For example, promote energy conservation, water conservation, and sustainable transportation options on campus.
  • Create outdoor spaces: Develop campus parks, gardens, and walking trails to provide students with opportunities for relaxation, recreation, and connection with nature.

These green initiatives not only contribute to environmental sustainability but also have numerous benefits for students.

Outdoor spaces, in particular, can offer a peaceful escape from the hustle and bustle of academic life. Some professors may even consider holding a few classes outdoors for a change of scenery!

Financial Wellness

Financial wellness plays a critical role in reducing stress and ensuring students can focus on their academic and personal growth.

Ensure your campus offers:

  • Financial literacy workshops: Conduct workshops on topics such as budgeting, saving, investing, and student loan management to equip students with the knowledge and skills they need to make sound financial decisions.
  • Budgeting resources: Offer budgeting tools, templates, and tips to help students track their income and expenses, set financial goals, and create a budget that works for them.
  • Financial aid counseling: Offer one-on-one counseling sessions to help students understand financial aid options, complete financial aid forms, and manage their student loans effectively.

In conclusion, financial support empowers students and contributes to their overall wellness.

Learn more about connecting students with key resources here.

Social Support

Furthermore, social support is crucial to supporting students’ overall well-being, and colleges can provide a variety of resources to support students’ social connections.

Foster social connections on your campus by:

  • Creating inclusive social events: Organize a variety of social events and activities that cater to diverse interests and backgrounds. For example, this can include cultural festivals, game nights, and outdoor gatherings.
  • Encouraging involvement in clubs and organizations: Offer a wide range of clubs and organizations that allow students to connect with peers who share similar interests and passions.
  • Establishing mentorship programs: Pair students with mentors who can provide guidance, support, and mentorship. Additionally, mentorship programs can help students develop valuable relationships and gain insights into their academic and professional goals.

A strong sense of belonging can foster a supportive and inclusive environment on campus, enabling students to thrive in all aspects.

Physical Health and Fitness

Physical health is another part of the wellness wheel. It’s a vital component of student well-being, and college campuses can provide a variety of resources to support physical health.

To promote physical health and fitness on campus, colleges can:

  • Offer state-of-the-art gym facilities: Equip campus gyms with modern equipment, fitness classes, and personal training options to cater to students’ diverse fitness needs.
  • Organize intramural teams: Encourage students to participate in intramural sports and recreational activities. Moreover, this can provide opportunities for friendly competition, exercise, and social interaction.
  • Provide nutrition counseling: Offer nutrition counseling services to help students make informed choices about their diet, develop healthy eating habits, and meet their nutritional needs.
  • Maintain accessible health clinics: Ensure that students have easy access to on-campus health clinics that provide preventive care, treatment for minor illnesses, and health education.

In addition to these resources, colleges can also promote healthy lifestyle choices, such as regular exercise, healthy eating, and getting enough sleep.

Also, exercise can have a positive impact on mental health, further reinforcing the need for taking a holistic approach to student wellness.

Spiritual Wellness

Spiritual wellness in the college setting is often overlooked, yet it plays a crucial role in overall well-being. Spiritual wellness involves finding meaning, purpose, and connection to something larger than oneself.

Colleges can support students’ spiritual growth by offering these resources:

  • Meditation and mindfulness classes: Teach students techniques for relaxation, stress reduction, and self-awareness.
  • Provide spiritual counseling: Offer counseling services that address students’ spiritual needs and questions.
  • Create spaces for prayer and reflection: Provide quiet and private spaces for students to engage in spiritual practices.

Recognizing the value of spiritual wellness, colleges can help students connect with a deeper sense of meaning and purpose, fostering their overall well-being.

Key Takeaways

Bringing a holistic approach to wellness to college campuses is not just beneficial for students, but also for the campus community.

By addressing all aspects of health, including mental, physical, emotional, and spiritual well-being, colleges can support students in achieving their health and well-being goals.

Integrating data and operations across various university clinics and departments can be a challenge. And even with student health and wellness budgets tightening, our solutions can help your campus work towards comprehensive college health integration.

Interested in learning more about how your campus health solutions can become more integrated and impactful? Connect with a member of our team.

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Weathering the Storm: How to Manage Shrinking Student Health Budgets

Written by Medicat on . Posted in Industry Articles.

Weathering the Storm: How to Manage Shrinking Student Health Budgets

shrinking student health budgetsWe’ve all seen headlines in recent years about declines in enrollment across colleges and universities. When enrollment declines, there are several consequences for the institution. One area that’s often impacted by declining enrollment is the budget for student health clinics.

Student health clinics play a vital role in the health and well-being of college students. These clinics provide a range of services, including primary care, mental health counseling, and preventive care. They’re often a crucial resource for students who may not have access to healthcare outside of school or who may be uninsured.

However, when enrollment declines, the budget for student health clinics can also decline. This can lead to many challenges for clinics, including reduced staffing, limited hours of operation, and less access to resources and services.

How Student Health Is Impacted

One of the main ways that declining enrollment can impact the budget for student health clinics is through reduced funding from tuition revenue. When enrollment declines, the amount of tuition revenue also declines, which can lead to budget cuts in various areas, often the student health clinic.

Another way that declining enrollment can affect the budget for student health clinics is through changes in the student health fee. Many colleges and universities charge a student health fee as part of the overall cost of tuition. This fee is used to fund the student health clinic and other health-related services on campus. When enrollment declines, the number of students paying the health fee also declines, which can reduce funding for the student health clinic.

In addition to the direct impact on funding, declining enrollment can also lead to indirect challenges for student health clinics. For example, if the school is facing budget cuts in other areas, the student health clinic may be asked to do more with less. This can lead to increased workload and reduced resources for staff, which can lead to staff burnout and a reduction in the quality of care provided.

Addressing Budget Challenges

There are a few ways that colleges and universities can address the challenges that declining enrollment can pose to student health clinics. Here are some of our top suggestions:

  1. Diversify funding and support sources: For example, the student health clinic could seek grants from local healthcare organizations to supplement its budget. Additionally, community health organizations may support pop-up clinics, educational programs, or other events to allow your staff to keep up with the regular clinic caseload.
  2. Explore alternative models of care: Examples can include telemedicine or virtual visits, which can be more cost-effective and allow the clinic to reach a wider range of students with less stress on administrative staff.
  3. Billing services to health insurance plans: While this can be a hefty undertaking in the short term due to possible changes in administrative and billing staffing and the need for university administration buy-in, the resources invested can pay dividends in the medium- and long-term.
  4. Develop a strong network of volunteers: When you’re asked to do more with less, it’s time to get creative. Building a network of volunteers, including students, community members, or other university staff, can free up time and resources for your full-time clinic staff. For example, student health ambassadors can help staff educational events and promote clinic services on your behalf, allowing your team to focus on providing exceptional care within the clinic itself.

There’s no doubt that declining enrollment can have significant impacts on the budget and operations of your clinic. Your team plays a vital role in the health and well-being of students, and it’s important to ensure they have the resources and support they need to continue providing high-quality care.

By diversifying funding sources and exploring alternative models of care, colleges and universities can work to mitigate the challenges posed by declining enrollment and ensure that students have access to the healthcare services they need.

Proactively managing resources, staff caseloads, and demand for services is key. Medicat’s college health software solutions help your clinic do just that. Learn more about the power of an integrated approach to supporting practice management and electronic records.

Interested in learning more about how your campus health solutions can become more integrated and impactful?  Connect with a member of our team.

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