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Counseling Outreach

Enhancing Counseling Outreach

Written by Medicat on . Posted in Industry Articles.

Insights from Belmont University

Are you curious about the inner workings of a university counseling center and how they support student mental health? During our recent Top of Mind counseling webinar, we sat down with Katherine Cornelius, the Director of Counseling at Belmont University, to discuss various aspects of campus counseling, including innovative programs like Walk and Talk, challenges with intern training, HIPAA compliance, and counselor caseloads. Her valuable insights provide a glimpse into the world of campus counseling and how institutions like Belmont are adapting to meet the diverse needs of their students.

Below are some questions we received during the webinar from our viewers and what Katherine had to say:

Q1: What are some ways you’ve gotten students to engage with your outreach programming?

Katherine: Our Walk and Talk program is a unique approach to counseling that we’ve implemented at Belmont. The Walk and Talk cards play an essential role in this initiative. They are essentially a set of prompts or questions designed to encourage meaningful and reflective conversations between a student and their peer while walking outdoors. These cards help facilitate open discussions about various topics, allowing students to connect with their peers in a more relaxed and informal setting. We’ve seen great success with Walk and Talk on our campus.

Want to dive deeper into the Walk and Talk activity? Check out this clip from our webinar with some example questions from Katherine here.

Q2: I’m seeing increased challenges with training interns to do outreach work (collaborating and building ideas together), as well as attracting new staff who are interested in doing both outreach as well as the 1:1 clinical work. I’m wondering if this speaks to similar experiences you described with students struggling to come together…any thoughts?

Katherine: “We’ve definitely noticed the same thing, and I think you’re right that it’s connected! The common thread is collaboration, whether among students or within the counseling team. Encouraging interns to engage in outreach work and attracting staff interested in a diverse set of responsibilities are shared goals. By recognizing these common challenges, your counseling team can develop strategies to address them effectively.”

Q3: We’re considering Walk and Talk and things of that nature. Any tips on handling HIPAA and confidentiality, especially if a closed group wants to go out on campus?

Katherine: To ensure students’ privacy and security, the counseling team talks through these concerns with the group before heading out. Closed groups, who mutually agree to participate, discuss potential privacy issues and arrive at solutions that protect confidentiality while still allowing for an open and therapeutic environment. This approach ensures that students can benefit from these unique counseling experiences without compromising their privacy.

Q4: What does the caseload look like for each clinician, if they also have outreach responsibilities on their plate?

Katherine: Clinicians carry a caseload of 20-25 clients per week, focusing on clinical care for four days. Additionally, they dedicate one day a week to serving in the walk-in clinic. While clinical care is their primary responsibility, each clinician also serves in one extra area, showcasing the multifaceted roles and commitments of counseling professionals at Belmont.

Key Takeaways

Thank you again to Katherine for being a part of our webinar and providing valuable insights to our audience! We hope you found these Q&As helpful and gained a deeper understanding of the intricate web of responsibilities and initiatives that make up successful outreach events for college counseling centers. Katherine’s insights on innovative programs such as Walk and Talk, the training challenges that accompany outreach work, and the meticulous handling of confidentiality concerns provide a comprehensive view of the ever-evolving field of campus counseling.

Access the full webinar recording and accompanying resources here.

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Native American Student Organizations

How Colleges Can Support Native American Students on Campus

Written by Medicat on . Posted in Industry Articles.

Enrollment among American Indian and Alaska Native (AIAN) students in higher education has declined sharply—nearly 40% between 2010 and 2021, according to the National Center for Education Statistics. Even more concerning, only 16% of AIAN adults over the age of 25 hold a college degree, compared to 30% across other racial and ethnic groups.

This widening gap highlights the need for stronger, culturally grounded systems that help Native students access, persist in, and complete college. In this blog, we outline how institutions can foster environments where Native American students feel supported and empowered throughout their college experience.

1. Support and Strengthen Native American Student Organizations

Native American students make up only about 1% of the U.S. college population. This stresses the importance of creating a welcoming and supportive campus culture.

One way colleges can address this is by supporting the formation and growth of Native American student organizations. Native student organizations play a vital role in fostering belonging and cultural pride by creating spaces where students can share experiences, celebrate heritage, and find community.

These organizations do more than host cultural events. They promote resilience, advocacy, and cross-cultural understanding through workshops, mentorship, and peer-led initiatives. When institutions actively invest in Native student organizations, they strengthen the foundation for belonging, leadership, and student success.

Furthermore, strengthening these organizations also benefits the wider campus community by increasing cultural awareness and promoting inclusivity.

2. Create Safe, Stigma-Free Spaces for Belonging and Wellness

Supporting Native students’ well-being requires more than access to your campus counseling center. Your campus can strengthen support for Native students by ensuring that every part of campus feels safe, inclusive, and affirming.

For Native students, finding belonging on campus can be especially complex. Many face experiences of isolation or discrimination that erode their sense of connection. Research shows that nearly one in five Native American youth (18.8%) report frequent exposure to racial trauma, and Indigenous adults experience suicidal thoughts at nearly twice the national rate. These realities underscore the need for campuses to create spaces that foster cultural affirmation and healing.

Practical strategies might include:

  • Offering cultural visibility through art, language, and land acknowledgment in student spaces.
  • Training faculty and staff to recognize racial trauma and respond with empathy and care.
  • Partnering with Native student leaders to design inclusive events that celebrate identity and build community.

True belonging transforms campus life into a place where Native students—and all students—can thrive.

3. A Model in Action: University of Arizona’s Native American Student Affairs Program

A powerful example of culturally grounded student support can be found at the University of Arizona’s Native American Student Affairs (NASA) program. Established in 1989, NASA demonstrates how intentional design and partnership can transform the Native student experience on a large campus.

NASA provides a holistic network of academic and emotional support, including dedicated advisors, study lounges, emergency funding, and access to an embedded mental health counselor.

Beyond direct services, NASA integrates cultural recognition into the institution’s daily life. The program honors the Tohono O’odham Nation and Pascua Yaqui Tribe, weaving land acknowledgment and tribal sovereignty into events, partnerships, and campus communications. These actions exemplify how campuses can move from intent to impact in supporting Indigenous students.

4. Recruit and Support Native Faculty and Staff

Additionally, representation within faculty and staff can also play a defining role in whether Native students feel they belong on campus. Hiring and retaining Native educators and professionals provides students with mentors who understand their cultural context, lived experiences, and the unique pressures of navigating higher education.

When students see Native leaders in teaching, advising, and administrative roles, it reinforces that their perspectives matter—and that their futures in academia and leadership are possible.

Beyond visibility, Native faculty and staff also bring valuable knowledge to curriculum development, community engagement, and research partnerships that honor Indigenous traditions and values.

To strengthen representation, institutions can:

  • Partner with tribal colleges and Native-serving organizations to strengthen pathways for Indigenous student and staff recruitment.
  • Create mentorship and professional development programs that support the retention and growth of Native employees.
  • Acknowledge and support the additional mentoring and advising contributions made by Native faculty and staff.

Creating space for Native professionals to lead, teach, and influence policy signals that Indigenous inclusion isn’t symbolic—it’s structural.

5. Build Institutional Infrastructure for Indigenous Support

Sustainable progress for Native students depends on systems—not just programs. Building institutional infrastructure ensures that Indigenous inclusion and belonging are part of a college’s foundation, not a short-term initiative.

Effective infrastructure includes:

  • Dedicated leadership: Establish an Office of Indigenous Affairs, a Native Student Success Center, or a director-level liaison who can coordinate across departments.
  • Cross-campus collaboration: Form advisory councils or task forces that bring together student affairs, academic units, counseling, and tribal partners to align goals and share data.
  • Policy integration: Incorporate Native perspectives into institutional strategic plans, DEI frameworks, and campus-climate assessments to keep inclusion measurable and visible.
  • Sustainable funding: Provide permanent budgets and staff lines for Indigenous programs and student support, rather than relying solely on grants or one-time allocations.
  • Community partnerships: Build reciprocal relationships with local tribal nations and Native-serving organizations to ensure campus initiatives reflect community priorities.

When Indigenous inclusion is built into the institution’s structure—from leadership roles to funding models—it signals that Native student success is not just an initiative, but a lasting commitment. This foundation turns good intentions into lasting impact, ensuring that belonging and equity are woven into the fabric of campus life.

Key Takeaways

Supporting Native American students requires more than acknowledgment—it takes intentional action. By investing in culturally grounded student organizations, recruiting Native faculty and staff, and embedding Indigenous perspectives into campus culture, colleges can create environments where Native students truly belong.

When institutions pair these efforts with accessible, culturally informed wellness resources, they not only strengthen student success but also enrich the entire campus community.

Looking to improve how your campus connects students with care and wellness resources? See how Medicat can help your team support every student’s well-being.

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Flu Shot on Campus

Helping Your Campus Thrive During Flu Season

Written by Medicat on . Posted in Industry Articles.

A Shot of Prevention: Helping Your Campus Thrive During Flu Season

Around 49.4% of college students in a 2024 survey said they had received a flu vaccine within the last 12 months. Although flu shot promotion on college campuses has increased in recent years, there’s still progress to be made. Influenza outbreaks have proven to be a significant cause for concern among college students. Living in dorms and the high levels of social interaction on campuses make college students particularly susceptible to spreading the flu. However, with the right strategies, it’s possible to encourage flu shot compliance and reduce the impact of seasonal outbreaks on college campuses.

The Impact of Flu Shots on Student Health and Well-being

The impact of flu shots on student health and well-being cannot be overstated. Contracting the flu can have serious consequences for college students, leading to missed classes and exams, decreased academic performance, and even hospitalization in some cases. Some studies even suggest that the flu can exacerbate symptoms of anxiety and worsen mood. By getting vaccinated, students not only protect themselves but also contribute to the overall health and well-being of the campus community.

Furthermore, flu shots have been shown to reduce the severity of flu symptoms, even in cases where individuals still contract the virus. Receiving the flu vaccine can prevent students from missing out on their classes, and social events, and most importantly, prevent the spread to other students, faculty, and staff.

In addition to the health benefits, flu shots also have economic implications for some college students. Influenza outbreaks can lead to increased healthcare costs, missed work opportunities, and additional financial burdens for students. It’s essential for administrators to promote immunization adherence to help reduce these possible financial strains and ensure that students can focus on their education without unnecessary worries.

How to Encourage Flu Shot Compliance on Campus

One of the key challenges in promoting flu shots on campus is overcoming vaccine hesitancy among college students. Many students may have misconceptions about the flu shot or may be skeptical about its efficacy. However, research has consistently shown that the flu shot is safe and effective in preventing influenza. To address this issue, it’s important to provide accurate and evidence-based information about the flu shot to your students (plus faculty and staff).

One effective approach is to partner with student health organizations and health promotion teams to disseminate information about the flu shot. These trusted sources can help debunk common myths and answer any questions or concerns that students may have. Additionally, utilizing social media platforms and campus-wide email communications can help reach a broad audience and provide information about the importance of flu shot compliance.

Furthermore, making getting a flu shot as quick, convenient, and cost-effective as possible is key. Hosting flu shot clinics in highly visible, centrally-located locations can make it easier for students, faculty, and staff to get vaccinated. You can even experiment with offering incentives to those who get vaccinated – such as entering them into a raffle. Creating a positive and rewarding experience around flu shot compliance may motivate more students to get vaccinated.

It’s also crucial to address any financial barriers that may prevent students from getting vaccinated. Offering free or low-cost flu shots can help eliminate costs as a deterrent. Additionally, collaborating with local pharmacies or healthcare providers to offer discounted flu shots can make them more accessible.

Communication is Key

Another effective strategy to encourage flu shot compliance on campus is to host educational workshops and seminars on the importance of vaccination. These events can be led by medical professionals or health promotion specialists who can provide detailed information on the benefits of the flu shot and address any concerns raised by students. By engaging students in interactive discussions and providing them with the opportunity to ask questions, these workshops can help dispel myths and misconceptions surrounding the flu shot.

Along with workshops, campus-wide awareness campaigns can be organized to promote flu shot compliance. These campaigns can include informative posters, flyers, and banners strategically placed in high-traffic areas such as dormitories, dining halls, and classrooms.

Collaborating with student organizations can also be an effective way to encourage flu shot compliance. By partnering with groups that have a large and diverse membership base, such as fraternities, sororities, clubs, and sports teams, the message about the importance of flu shots can reach a wider audience. The message might even be heard more coming from their peers. These organizations can help organize on-campus vaccination drives and promote flu shot compliance among their members through peer-to-peer communication.

Lastly, it’s important to continuously evaluate the effectiveness of flu shot promotion efforts on campus. Collecting data and creating reports that track vaccination rates, plus conducting surveys to gauge student attitudes and beliefs about the flu shot, can provide valuable insights for improving future campaigns. By regularly assessing the impact of these initiatives, universities can refine their strategies and ensure that they’re effectively encouraging compliance on campus.

Key Takeaways

Promoting flu shots on college campuses is vital for preventing seasonal outbreaks among college students. By implementing strategies to encourage flu shot compliance, college administrators can help protect the health and well-being of their student population. It’s crucial to educate students about the benefits of vaccination, prioritize the availability of on-campus flu shot clinics, and tap into various communication channels and student groups to reach a broad audience. By implementing these strategies, campuses can create a culture of compliance and reduce the impact of influenza outbreaks on their staff, faculty, and students.

Ready to boost compliance on your campus? Discover Medicat’s immunization compliance tracking capabilities. 

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SOC 2 Compliance

Protecting Student Health Data

Written by Medicat on . Posted in Industry Articles.

Protecting Student Health Data:

A Deep Dive into SOC 2 Compliance

Infographic sectoral privacy laws in US
Source: Caitriona Fitzgerald, Deputy Director and Suzy Bernstein, Law Fellow, “Full of Holes: Federal Law Leaves Americans’ Personal Data Exposed” | April 27, 2023

Data privacy is a critical concern in today’s digital age, especially when it comes to sensitive information like electronic health records (EHR) in college settings. SOC 2, which stands for Service Organization Control 2, is a set of protocols and controls developed by the American Institute of Certified Public Accountants (AICPA). It’s specifically designed to assess and audit the security, availability, processing integrity, confidentiality, and privacy of data handled by service organizations, including EHR software providers.

With the increasing reliance on technology in healthcare, it’s crucial for colleges to understand the basics of data privacy in college EHR systems, the benefits of SOC 2 compliance, and how to establish robust data privacy protocols.

A+ for Security: How SOC 2 Compliance Safeguards College EHRs

Achieving SOC 2 compliance is crucial for companies like Medicat that handle sensitive student data. A breach or unauthorized access to patient information can have severe consequences, including identity theft, medical fraud, and compromised patient care. By complying with SOC 2 protocols, colleges can demonstrate their commitment to safeguarding patient data and ensure that the highest standards of security and privacy are maintained.

Furthermore, SOC 2 compliance is often a requirement for colleges that provide healthcare-related programs or research. Many regulatory bodies, such as the Health Insurance Portability and Accountability Act (HIPAA), require institutions to implement adequate security measures to protect patient data. SOC 2 compliance serves as a validation that the college’s EHR systems meet these stringent requirements.

The Differences Between SOC 1 and SOC 2, Plus Type I and Type II Reports

SOC 1 and SOC 2 are distinct report types within the Service Organization Control (SOC) framework, which is designed to evaluate and disclose controls and security practices. SOC 1 compliance focuses on controls pertinent to financial reporting, primarily relevant for service providers affecting their client’s financial statements, such as payroll processors or financial institutions.

Conversely, SOC 2 compliance addresses controls encompassing security, availability, processing integrity, confidentiality, and privacy. SOC 2 applies to service organizations like colleges and health centers that manage sensitive data, without a direct impact on financial reporting. In essence, SOC 2 compliance provides assurance that the organization has implemented protective measures to safeguard sensitive information and maintain the reliability of its systems.

Within the SOC 2 umbrella, there are two types of reports: Type I and Type II. Type I acts as an assessment of an organization’s compliance posture at a single point in time.

In addition, SOC 2 Type II (the certification held by Medicat) is a continuous assessment of an organization’s security controls, processes, and practices. Instead of just capturing compliance at one particular moment in time, a Type II Report evaluates security protocols over a multi-month period to ensure ongoing compliance.

SOC 2 Type 2

Benefits of SOC 2 Compliance for College EHRs

SOC 2 compliance is a widely recognized framework for assessing the security, availability, processing integrity, confidentiality, and privacy of an organization’s systems. When colleges comply with SOC 2 standards, they demonstrate their commitment to safeguarding personal health information (PHI). Achieving SOC 2 compliance offers numerous benefits beyond meeting regulatory requirements. Some of the key benefits include:

SOC2 Compliance

  • Enhanced Data Security: SOC 2 compliance ensures that robust protocols and controls are in place to protect patient data from unauthorized access, breaches, and data loss. This enhances the overall security posture of the college’s EHR systems and safeguards sensitive information.
  • Improved Reputation and Trust: SOC 2 compliance serves as a validation of the college’s commitment to data security and privacy. It helps build trust among stakeholders, including patients, healthcare providers, regulatory bodies, and funding organizations.
  • Competitive Advantage: SOC 2 compliance can give colleges a competitive edge when competing for healthcare-related programs, research grants, and partnerships. It demonstrates the college’s ability to handle sensitive data securely and responsibly.
  • Reduced Legal and Financial Risks: Non-compliance with data security regulations can result in significant legal and financial consequences, including fines, penalties, and lawsuits. Achieving SOC 2 compliance mitigates these risks and helps protect the college from potential liabilities.
  • Streamlined Operations: SOC 2 compliance requires colleges to implement robust processes and controls, which can lead to improved operational efficiency. This includes standardized workflows, enhanced data management practices, and streamlined incident response procedures.

Compliance with SOC 2 standards also helps colleges identify and address any weaknesses in their data privacy protocols. Through the audit process, colleges gain insights and recommendations for improving their EHR systems’ security and privacy measures.

In an increasingly digital world, students and their families are becoming more conscious of data privacy. By demonstrating SOC 2 compliance, colleges can earn the trust of those who value their privacy and security.

Key Takeaways

  1. Ensuring the confidentiality of student health information is paramount within college EHR systems. To safeguard students’ data effectively, achieving SOC 2 compliance is essential.

  2. By prioritizing data privacy and following best practices, colleges can ensure the security and confidentiality of student health records, instilling trust among stakeholders and maintaining compliance with regulations.

Learn more about Medicat’s own secure hosting protocols and SOC 2, Type II Compliance.

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Counseling International Students

Counseling Across Cultures

Written by Medicat on . Posted in Industry Articles.

Counseling Across Cultures:

Helping International Students Find Their Way

There are over 1 million international students studying in the U.S., and they face unique challenges when it comes to living and studying abroad. From dealing with homesickness and social isolation to knowing when and how to seek help, these barriers can significantly impact a student’s overall well-being and academic success. To overcome these challenges, it’s essential for international students to have access to counseling services specifically tailored to their needs.

In this blog, we’ll be covering:

  • Dealing With Homesickness & Isolation
  • Providing Access to High-Quality Counseling
  • Building a Support System for International Students

Dealing with Homesickness and Social Isolation

One of the most common struggles that international students face is homesickness. Being away from family and friends, adjusting to a new culture and language, and feeling isolated can take a toll on their mental health. Counseling services play a crucial role in helping students navigate these emotions and provide a safe space for them to express their thoughts and concerns.

College counseling centers provide a safe and confidential space for students to express their emotions and work through their feelings of homesickness or loneliness. Through active listening and empathy, counselors can help students explore the root causes of their emotions and develop coping strategies to manage them.

In addition to individual counseling, group therapy can also be beneficial for international students. Support groups specifically tailored for international students can create a sense of community and understanding. Sharing experiences and emotions with others who are going through similar challenges can provide a sense of validation and comfort. Group therapy sessions can also provide practical tips and advice on how to cope with adjusting to studying abroad, such as maintaining regular communication with loved ones back home or engaging in activities that provide a sense of familiarity.

Furthermore, counseling services can collaborate with other campus organizations to create a welcoming and inclusive environment for international students. By working together with student clubs, academic departments, and residence life staff, counseling services can ensure that international students have access to a wide range of resources and support systems. This collaborative approach can help address the multifaceted challenges of homesickness and social isolation.

Providing Access to High-Quality Counseling

Seeking help can be an intimidating task for international students, especially if they are unfamiliar with the available resources or hesitant to reach out due to cultural differences. For instance, a study by the Journal of American College Health found that only 33% of international students considered using mental health services versus 56% of domestic students. Counseling services need to actively promote awareness and educate students about the importance of seeking help when needed.

One effective approach is to provide workshops or orientation sessions at the beginning of the academic year, where international students can learn about the counseling services offered on campus. By equipping students with information about the counseling process, insurance/billing, and debunking any misconceptions, they can feel more empowered to seek help when necessary.

In addition to workshops, counseling services can also collaborate with international student organizations to host events that focus on mental health and well-being. These events can include guest speakers, panel discussions, and interactive activities that encourage open conversations about seeking help. By creating a supportive and inclusive environment, international students will feel more comfortable reaching out for assistance.

Furthermore, it’s also crucial for counseling services to have a visible and easily accessible presence on campus. This can be achieved by setting up counseling booths during orientation events, international student fairs, and other campus-wide activities. By being present in these settings, counselors can engage with international students, answer their questions, and provide them with the necessary information to seek help when required.

Overall, it’s essential for counseling services to take proactive measures to educate and empower international students to seek help when needed. By providing workshops, collaborating with student organizations, offering informational materials in multiple languages, and having a visible presence on campus, counseling services can ensure that international students have the support they need to thrive academically and emotionally.

Building a Support System for International Students

In addition to counseling services, colleges and universities have a responsibility to offer comprehensive support to international students. This includes cultural orientation programs, language assistance, academic tutoring, and career counseling tailored to the unique needs of international students.

Monica Thiagarajan, liaison for the international students at the Counseling and Mental Health Center at the University of Texas-Austin, provides several tips for how counseling centers can better serve international students. This is what she suggests:

  • Hire a designated psychologist to serve as a liaison for international students
  • Partner with different academic departments
  • Provide mental health services in languages that international students are most comfortable using
  • Collaborate with medical staff to integrate mental health treatment with primary care
  • Offer virtual care for students who may not be comfortable requesting in-person services

Colleges should also create a welcoming and inclusive campus environment by organizing cultural events, promoting diversity awareness, and providing spaces for international students to connect with their peers. By fostering a sense of belonging and inclusion, colleges can help international students thrive both academically and personally.

Key Takeaways

In conclusion, counseling services tailored to the needs of international students are essential in overcoming cultural barriers. By addressing homesickness, social isolation, and providing support in seeking help, counseling services play a crucial role in ensuring the success of these students. Additionally, creating a support system at the institutional level is vital in helping international students navigate the challenges of studying abroad through their academic journey and beyond.

Learn how you can help your counseling center run more efficiently and better support your students.

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Benefits of Patient Portals

Benefits of Patient Portals

Written by Medicat on . Posted in Industry Articles.

Interview with Bethany Baughman, RN BSN CPN, and Customer Onboarding Specialist at Medicat.

Is your school considering switching to an EHR and wanting to learn more about how the Patient Portal would work? Or are you a current client looking for some more tips and tricks on best utilizing the Patient Portal? Well, you’ve come to the right place!

One of our amazing Customer Onboarding Specialists, Bethany Baughman, is here to help. She has guided over 70 schools in implementing the Patient Portal and has firsthand experience with Medicat from the college perspective, having worked as a nurse at the University of Tulsa’s Health Center.

Keep reading to become a Patient Portal expert!

1. In simple terms, how would you describe the Patient Portal?

The Patient Portal is an online tool that allows students to log in and:

  • Securely communicate with their provider(s)
  • Enter immunization records and view their compliance status
  • Schedule appointments across multiple clinics
  • Upload documentation to their record
  • Complete any required forms

2. Does the Patient Portal integrate with most Student Information Systems?

Yes, the portal does integrate with most SIS systems. This is especially helpful when it comes to billing student accounts. Plus, we’re able to create student profiles in the Patient Portal based on information imported from the SIS (Demographic Feed). We work with the school to set this up as soon as the onboarding process begins.

3. What features of the portal do you think are most helpful?

  • Self-scheduling based on clinic parameters: This is often an underutilized feature because many clinics are not used to exposing their calendars to their campus population. However, there are plenty of opportunities to set controls so that self-scheduling works for your specific clinic or campus. College students are already using apps and websites to schedule appointments, so they really appreciate the option to schedule online.
  • Utilizing secure messaging: I love that Medicat automatically records provider-student interactions in the chart. It eliminates the need to copy and paste emails into patient records, and it ensures privacy since email is not a secure or HIPAA-compliant communication method.
  • Simplified prescription refills: Prescription refill forms can be completed on the portal and sent directly to providers for review. This feature is fantastic, not only for prescription refills but also for requests for services in Accessibility/Disability Services Clinics. It really helps remove barriers to care. 
  • Sending educational resources to students post-visit:  I frequently used this feature when I worked as a nurse. I created educational handouts on various topics and attached them to notes so students could access them anytime on the portal. Instead of giving students paper handouts that might get left behind or lost, they can easily access relevant educational resources through their phones.

Take a peak at our Patient Portal below!

4. Do you have specific tips for helping a Student Health Clinic maximize the power of the Patient Portal?

Of course! One of my favorite tips is using the portal to collect subjective data related to the patient’s issue prior to the appointment with appointment-specific forms. This better prepares providers for the appointment and helps save time!

Bethany’s Advice for ALL Clinics: The more you reference the portal and send students to the portal, the more they will utilize it! It can be as simple as being firm on not accepting any documents or appointments that are not submitted via the portal.

5. Any specific tips for Counseling Centers?

Be open-minded about the features that are available. You can start small and add on to the features you utilize as you become more comfortable with the system and its options.

6. What about tips for Immunization Compliance?

I have clients who make videos to walk students through the process of submitting their Immunization Records. This helps reduce the amount of cleanup needed for student records with duplicate entries, and more. Check out this awesome tutorial a student from Eastern University created to show other students how to use their school’s Patient Portal.

7. What efficiency or productivity gains have you seen from a clinic implementing the Patient Portal?

So much time is saved by allowing students to self-schedule appointments, submit their immunization records, and upload supporting documentation through the portal. This gives clinic staff more time to listen to students’ concerns, plan outreach events, and analyze clinic-wide reports. In other words, your clinic will have the space and time to grow, rather than just trying to stay on schedule each day!

8. Is there a feature you feel is underused that more clients would benefit from?

  1. Self-Scheduling: There are so many controls around self-scheduling, but many people don’t want to feel like they’re “losing control” of their schedules. I think that the campus populations are pretty tech-savvy and can navigate more than we think.
  2. Subjective data collection prior to the appointment: This is a powerful way to gather information ahead of the appointment so that providers are better prepared for the appointment. Plus, the clinic tends to run more efficiently.

Key Takeaways

In conclusion, the Patient Portal is at the forefront of healthcare’s digital revolution, offering numerous benefits for both students and providers. It transforms how patients access and interact with medical information, fostering greater transparency, convenience, and engagement. With features like secure messaging, self-scheduling, and simplified prescription refills, the Patient Portal significantly enhances your clinic’s workflow.

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ePrescribing Revolution

ePrescribing Revolution

Written by Medicat on . Posted in Industry Articles.

How Technology Is Transforming Medication Safety for College Students

In recent years, the healthcare industry has witnessed a remarkable shift towards digital solutions. An innovative tool that has gained prominence is ePrescribing. The growing reliance on technology has prompted healthcare professionals to explore its potential to enhance medication safety and convenience for college students. This article aims to shed light on the significance of ePrescribing and its role in safeguarding the health of college students through effective medication management.

The Digital Prescription Revolution: What is ePrescribing?

ePrescribing, also known as electronic prescribing, refers to the process of electronically generating and transmitting prescriptions. Unlike traditional paper-based prescriptions, ePrescribing employs secure digital platforms to streamline the prescribing process. This modern approach provides numerous advantages, especially in the context of student health.

Some of these benefits include:

1. Reduced medication errors
Illegible handwriting and misinterpretation of paper prescriptions can lead to severe consequences. ePrescribing minimizes the risk of human error in deciphering doctors’ handwriting, thus ensuring that students receive the correct medication and dosage.
2. Convenience
In addition to reducing medication errors, ePrescribing also offers convenience. Students can easily request prescription refills online, eliminating the need for in-person visits to the doctor’s office or pharmacy. This is particularly beneficial for students who may have limited transportation options or busy schedules.
3. Improved clinic operations
ePrescribing can improve the between healthcare providers. When a student visits a specialist or receives care from multiple healthcare professionals, ePrescribing enables the sharing of accurate and up-to-date medication information. This ensures that all healthcare providers involved in the student’s care are aware of the medications being prescribed, reducing the risk of adverse drug interactions or duplications.
4. Cost savings
Another advantage of ePrescribing is the potential for cost savings. By electronically transmitting prescriptions, healthcare providers can access information about formulary coverage and medication costs in real-time. This allows them to make informed decisions about prescribing medications that are both effective and affordable for students. Additionally, ePrescribing reduces the need for paper and printing, contributing to environmental sustainability and cost savings.
5. Medication adherence
Moreover, ePrescribing promotes medication adherence among college students. Through electronic reminders and notifications, students can receive alerts about when to take their medications, helping them stay on track with their treatment plans. This is especially important for students who may struggle with managing their medications due to busy schedules or forgetfulness.
6. Improved security
Lastly, ePrescribing enhances patient privacy and security. Electronic prescriptions are encrypted and transmitted through secure networks, ensuring that sensitive health information remains confidential. This protects students’ privacy and reduces the risk of prescription fraud or identity theft.

ePrescribing’s Role in College Medication Safety

Medication safety is a crucial aspect of student health. College campuses often house large numbers of students, making it challenging to monitor medication usage.

ePrescribing offers a comprehensive solution by integrating electronic health records (EHRs) with local or on-campus pharmacies. This integration enables healthcare providers to access students’ medical histories and generate prescriptions that best fit their needs.

Furthermore, ePrescribing systems can provide drug interaction alerts. Providers can receive real-time notifications about potential interactions, allowing them to adjust prescriptions accordingly and minimize adverse reactions.

Imagine a scenario where a college student is prescribed medication for a specific condition. However, unbeknownst to the healthcare provider, the student is also taking another medication they were prescribed at another clinic. Without the use of ePrescribing, it may be challenging for the healthcare provider to identify this potential interaction and adjust the prescription accordingly. However, with the integration of electronic health records and pharmacy systems, ePrescribing can flag this interaction, alerting the healthcare provider to take appropriate action.

Moreover, secure messaging can facilitate better communication between healthcare providers and college students. Through secure messaging platforms integrated with a comprehensive EHR and ePrescribing system, students can easily reach out to their healthcare providers with any questions or concerns regarding their medications. This direct line of communication fosters a collaborative relationship, allowing healthcare providers to address any issues promptly and effectively.

To sum things up, ePrescribing offers numerous benefits in ensuring medication safety for college students. By leveraging smart and convenient technology, healthcare providers can enhance patient care, minimize medication errors, and ultimately contribute to the improved well-being of their students.

The Prescription for a Safer Campus: Opioid Awareness Initiatives

The opioid crisis has become a pressing concern in recent years. College students are not immune to its devastating effects. ePrescribing can contribute to combating this crisis on college campuses by facilitating opioid education and monitoring. Through electronic systems, healthcare providers can closely monitor opioid prescriptions, detect patterns of misuse, and intervene promptly to prevent potential addiction.

Furthermore, targeted educational programs about the risks of prescription abuse and practical steps for reducing misuse of these drugs can raise critical awareness of this issue amongst students. For instance, students from West Virginia University took part in a survey that consisted of questions about identifying opioid overdose and what to do in an overdose emergency. The study found that “exposure to opioid prescriptions and naloxone training increase a student’s knowledge about opioid overdose,” supporting the idea that overdose and opioid education across college campuses can be extremely beneficial, and even lifesaving.

Key Takeaways

In conclusion, ePrescribing serves as an essential tool to ensure medication safety for college students. It can also be a tool to help fight the opioid epidemic, especially among young people.

Some of the benefits of ePrescribing include:

  • Reduced medication errors
  • Increased convenience for students, providers, and pharmacists
  • Improved clinical operations
  • Potential cost savings
  • Enhanced medication adherence
  • Improved healthcare security and patient privacy

By embracing this digital solution, colleges can empower their students to lead healthier lives and achieve academic success.

Discover the impacts ePrescribing can have on your campus.

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Student-Athlete Mental Health

College Athletics and Mental Health: Helping Student-Athletes Strike a Balance

Written by Medicat on . Posted in Industry Articles.

College athletes face numerous challenges when it comes to balancing their athletic commitments and mental health. The pressure to perform at a high level, the demands of rigorous training schedules, academic responsibilities, and the expectations placed on them by coaches can all take a toll on their mental health.

Continue reading as we explore the dynamic collaboration between coaches and university leaders, revealing a holistic approach that ensures the well-being and success of student-athletes on both academically and athletically.

Tensions Between Mental Health & College Athletics

Maintaining mental health while participating in college athletics is often challenging. Student-athletes face long training hours, grueling competition schedules, and the pressure to perform at all times. These factors can lead to increased stress, anxiety, and even burnout. In 2023, NCAA conducted a study that found that 9% of male and 29% of female athletes are experiencing overwhelming anxiety “constantly” or “most every day.”

Moreover, student-athletes are also much less likely to seek help when experiencing mental health challenges. Only about 10% of student-athletes seek help through college resources, compared to 30% of the general student population. This may be attributed to student-athletes wanting to appear “tough” and not show signs of weakness or vulnerability.

Getting adequate sleep is crucial for mental health, and many times, student-athletes struggle to achieve this. Many athletes struggle with having enough time to balance both sports and their academic lives, negatively impacting sleep in a major way.

Furthermore, poor sleep has been shown to increase anxiety and depression, which positions student-athletes at a greater risk of experiencing mental health challenges that can adversely impact their overall well-being and athletic performance. Adequate and quality sleep plays a crucial role in the physical and mental recovery essential for athletes to maintain peak performance levels, and addressing sleep issues is imperative for fostering a healthier and more resilient student-athlete population.

Student-athletes need to recognize their limits and listen to their bodies and minds. Taking breaks when needed, getting adequate sleep, practicing self-care, and seeking support from resources available to them are essential steps in maintaining good mental health. Universities can also play a significant role in educating athletes on all aspects of personal wellness.

Leveraging Student-Athlete Support Resources

Student-athletes have a unique set of needs regarding mental health support. Many universities recognize this and have established resources specifically designed to assist athletes.

For example, most colleges offer counseling services that provide confidential support to student-athletes struggling with various mental health issues. Some colleges even have sports psychologists dedicated to helping their student-athletes.

In addition to clinical resources, peer support programs play a vital role in fostering student-athlete well-being. Organizations such as Morgan’s Message empower student-athletes by encouraging students to open up about their mental health and normalize seeking help. These programs create supportive communities where athletes can connect with others who understand the unique pressures they face, enhancing the care network available to them.

Integrating campus resources with initiatives like peer support programs ensures student-athletes receive a comprehensive approach to mental health and well-being.

Looking for inspiration? Uncover how St. Xavier’s Counseling Center is enhancing operations to support a broader spectrum of students.

Along with counseling services, some universities have implemented programs that focus on promoting mental well-being among student-athletes. These programs often include workshops, seminars, and training sessions that teach athletes strategies for managing stress and building resilience. These outreach events can be organized and supported through an effective counseling EHR system.

Through counseling services, programs, and partnerships, universities are equipping student-athletes with the necessary tools to manage stress, build resilience, and maintain overall well-being. Thus, universities are helping student-athletes succeed in their athletic pursuits and preparing them for a healthy and fulfilling future.

Mentorship and Belonging Amongst Student-Athletes

Developing a supportive community for student-athletes can greatly contribute to their mental well-being. This can be achieved by establishing programs where older athletes mentor and support younger teammates. Peer support programs provide a valuable outlet for student-athletes, allowing them to seek guidance from someone who understands their unique experiences. According to nDUR for Athletes, “85% of athletes turn to their friends first for support.” Therefore, the impact peers and teammates can have on a student’s mental health should not be overlooked.

Furthermore, universities can promote inclusivity and acceptance within their athletic programs. By celebrating diversity and embracing individuals from all backgrounds, institutions can create an environment where student-athletes feel valued and supported. This sense of belonging is crucial for student-athlete mental health.

The Role Coaches Play

An NCAA study found that only 70% of those in male sports and 59% in female sports say that their coaches care about their mental well-being. Coaches play a crucial role in the mental health of student-athletes. They are not only responsible for helping athletes develop their skills, but also for creating a supportive and inclusive team culture. Coaches who prioritize mental health recognize that it’s not just the athlete’s physical abilities that contribute to their success, but also their mental state.

One way coaches can supporttheir athletes is by fostering open communication. Encouraging athletes to share their concerns, fears, and struggles can help create a safe space for them to seek guidance and support.

Moreover, coaches must make a proactive effort to understand the challenges their athletes face. This means being educated on all resources available to student athletes, actively listening to concerns, and providing quick and confidential referrals to support resources when needed.

Key Takeaways

Stress and pressure are inherent parts of being a student-athlete. While some levels of stress can be motivating, excessive and chronic stress can have detrimental effects on mental health. It’s essential to acknowledge and address these challenges to help student-athletes thrive.

Colleges can support student-athlete mental well-being by:

  • Emphasizing the resources available to them
  • Promoting open communication
  • Creating a supportive community
  • Understanding the challenges they face
  • Addressing the sources and impacts of stress
  • Ensuring meaningful support from coaches

Learn how to bridge the gap between athletics and wellness in this blog!

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College Counseling Clinics

EHR Impact on College Counseling Clinics

Written by Medicat on . Posted in News & Press.

College Counseling Clinics Impressive Results

Just two years after its launch, Medicat’s revamped Counseling EHR has changed the way clinics operate, saving time and improving the student experience. These remarkable results are showcased across three brand-new case studies.

Medicat’s Counseling EHR is designed to streamline and enhance the delivery of mental health services on college campuses, providing students with accessible and efficient support. The software solution has been met with overwhelming satisfaction from top schools across the country.

The Case Studies

St. Xavier University

St. Xavier University grew tired of straddling its outdated EHR system and a growing pile of paper records. They transitioned to Medicat’s EHR, allowing them to become a 100% paperless clinic. Plus, time savings allowed providers to see more clients, despite an increase in demand for services.

Abilene Christian University

Abilene Christian University is a school renowned for its commitment to holistic student wellness. According to Tyson Alexander, the school’s Director of Medical and Counseling Care, “integrating our health and counseling clinics was a game-changer. With this new EHR, our Counseling Clinic saw 20% more students last year, more individuals than ever before. Additionally, the efficiency gained by automating appointment reminders allowed us to reduce our ‘no show’ rate by 12%!”

Wofford College

Wofford College achieved remarkable time-saving benefits that truly make a difference in their operations. By moving from paper to Medicat’s web-based solution, the clinic now saves an average of 10 hours per week on administrative tasks. Training time for new counselors was also reduced from two weeks to two days, allowing the clinic to efficiently train its growing team.

These success stories underscore the transformative impact of Medicat’s Counseling EHR. By simplifying clinical workflow and saving precious time, the platform has become an invaluable tool for improving the student experience.

Medicat’s CEO, Adam Cole, expressed his pride in the Counseling EHR’s impact so far:

“We’re incredibly grateful for the trust our clients have placed in us to deliver an exceptional EHR. Our goal has always been to empower mental health professionals to have a greater impact on student’s lives, and with this new product, I think we’ve done just that.”

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Student Immunization Compliance

6 Proven Strategies to Enhance Student Immunization Compliance

Written by Medicat on . Posted in Industry Articles.

Immunization compliance is an integral part of the college enrollment process. With the rush of students coming in each semester (and especially over the summer months), this can be a stressful and time-consuming task for your clinic’s staff.

For healthcare students who take part in clinical and residency programs, even more vaccines (and therefore verifications) are likely required. With all of the various requirements of the different programs, it can be challenging to efficiently collect and verify student immunization data at scale.

In addition, your immunization verification process also needs to maintain compliance with data protection rules set by the Health Insurance Portability and Accountability Act (HIPAA) and the Family Educational Rights and Privacy Act (FERPA).

Lastly, new standards for health and safety may be periodically established for future infectious diseases, such as COVID-19. This makes it even more critical to efficiently manage an immunization compliance program.

How to Improve Your Student Immunization Compliance Process

Collecting and verifying immunization records is complex and time intensive. Plus, it requires cooperation and communication from students. Despite the challenges of collecting and verifying substantial amounts of student health data, there are steps you can take to make this process less painful for all involved.

Implementing the following measures will enable your clinic to experience the advantages of a streamlined and regulatory-compliant immunization management system:

  1. Establish a reasonable timeline. Ensuring that students are aware of when their immunizations are due is essential for compliance. Letting students know well in advance will give them enough time to properly gather and submit their immunization records. Less stress for them means less stress for you!
  2. Communicate requirements clearly. College students have a lot on their plate, especially incoming first-year students. It’s critical to clearly outline immunization requirements. This is especially true when outlining specific requirements for different academic programs, as mentioned above.
  3. Establish safe and secure reporting. Utilizing an EHR that has reporting capabilities can make a significant impact on immunization compliance efforts. Reporting features allow clinic staff to create customized cohorts, leverage advanced filtering, and view real-time compliance status, allowing for more accurate and transparent tracking.
  4. Automate manual verification processes. Manually verifying immunizations is extremely time-consuming. Having the ability to automate the process with an effective EHR is going to speed up the process significantly.
  5. Use technology to communicate at scale. Automated messaging tools can help you send out reminders to students regarding certain immunization requirements and deadlines. This can alleviate the burden on staff responsible for contacting students via phone or email.
  6. Integrate with applicable systems. A game changer for immunization tracking is the ability to interface with your state’s registry. This will save time and improve efficiency, resulting in a more streamlined and effective clinic.

Discover what your clinic could accomplish with an effective immunization tracking system. Plus, learn how to bring your campus into full compliance. Ready to explore the advantages of an immunization EHR? See how Medicat can transform the way you manage immunization compliance.

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