Mendocino College – Laying Foundations for Robust Mental Health Support

“Coming from a background in county mental health services, my first challenge was bringing much-needed structure to the clinic. My goal was to introduce a modern standard of care for our students and reduce clinical liability for the institution.

We had the foundations for a great mental health support program, but we needed the tools to fit our unique workflow that still left room for flexibility and growth.

I provide short-term teletherapy and in-person counseling services at all four campuses across Mendocino and Lake Counties. I was looking for an EHR that would support my clinical workflow and allow me to track referrals to other providers in our rural community.”

~ Lisa Larimer Burtis, LMFT, Mental Health Counselor and Coordinator of Health and Wellness

Medicat’s intuitive interface allowed the Mendocino team to quickly get up-to-speed on how to best leverage the tool. Student Support staff were trained on how to schedule students for therapy appointments. 

Clinicians needed to be able to access clinical notes within the EHR, while support staff reduced administrative burden by owning provider calendars and scheduling student appointments at each campus location. The granularity introduced to user permissions reduced security concerns, a major win for college administrators and IT.

Then, clinicians were trained on how to build forms and efficiently document visits. Plus, clinicians could now create and track the impact of outreach events, such as harm reduction workshops.