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Embracing Excellence: Medicat’s New Company Values

Embracing Excellence:

Medicat’s New Company Values

Culture is the lifeblood of any organization. Some let it form organically, while others, like Medicat, take a deliberate approach to shape it. With 30 years of history behind us, we’ve seen our company evolve, thanks to the dedication of our employees and the trust of our customers.

At Medicat, we pride ourselves on fostering a “healthy” culture, but we know there’s always room for improvement. That’s why in late 2023, we embarked on a companywide effort to define our core values.

Crafting these values was no small feat. It took months of organizing focus groups, surveying team members, and refining our language to distill our principles into actionable statements.

The result is a set of values that reflect both who we are now and who we aspire to be, appealing to both our team and our customers.

Without further ado, here are Medicat’s company values:

Empower Customers:

We derive a deep understanding of our industry through strong customer relationships. We use our expertise to help schools better serve their students.

Be Reliable:

We believe that consistency instills trust. We follow through on our commitments, prioritize what matters, and hold each other accountable.

Seek Growth:

We actively listen, remain curious, and embrace challenges. We regularly look for ways to improve and have the courage to ask for constructive feedback.

Enable Success:

We invest in the tools and team we need to meet our ambitious goals. We work collaboratively to remove obstacles and drive rapid impact.


These values are more than just words; they’re the guiding principles that inform our decisions and actions every day. They shape how we recognize excellence, how we serve our customers, and where we invest our resources.

But defining values is just the first step; living up to them is the real challenge. It requires dedication, accountability, and a commitment to continuous improvement. However, we’re confident that our team is up to the task.

Learn about the impact of our team and customers across 2023 here.

As we embrace our new values, we reaffirm our dedication to excellence, our passion for innovation, and our commitment to making a positive impact.

Follow us on LinkedIn to stay updated on our latest news, events, and ideas.

Interested in learning more about how your campus health solutions can become more integrated and impactful?  Connect with a member of our team.

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New Reports in Medicat One Counseling

Learn About Other Must-Have Reports

Leveraging reports to better understand student mental health is vital for college campuses striving to provide comprehensive support services. One powerful tool to help achieve this understanding is the utilization of Medicat One Counseling Reports.

Let’s delve into some of the newest counseling-specific reports now available through Medicat One. Plus, we’ll explore other essential reports that can have a major impact on the way your clinic reports on key outcomes.

To take a tour of our reporting tool, click “Get Started” below:

New & Updated Reports Appointment Statistics

We’re excited to introduce the revamped Appointment Statistics report in M1 Counseling. Gone are the days of piecing together disparate data points from various reports in our Legacy platform; this new report offers a holistic view of appointment trends. While the previous iteration provided visit session and type counts, the revamped Appointment Statistics report offers a complete picture of no-show occurrences in comparison to the total number of students being seen. This data empowers providers to not only track appointment attendance but also identify trends and potential areas for improvement in appointment scheduling and communication with students.

Appointment statistics Medicat One

Demographics by School and Class

Along with the Appointment Statistics report, we know many schools we work with have been looking forward to the Demographics by School and Class report. This report offers a comprehensive snapshot of student demographics including appointment types, academic standing, school association (i.e. School of the Arts), ethnicity, gender, and more. No longer do providers need to sift through disparate sources to gather this vital information; this report seamlessly consolidates these data points, providing a clearer understanding of the unique needs and trends within each school and class.

Demographics by school & class

Notes of Concern

On college campuses, early intervention is essential. With the Notes of Concern report, providers can now access a bird’s eye view of instances where a concerned party (i.e. professor) reaches out about a student who hasn’t yet sought a counseling appointment. This proactive approach not only facilitates smoother intake processes but also provides valuable insight into the broader student population, particularly those who may not be actively engaged in treatment. As finals loom, the increase in Notes of Concern serves as a crucial gauge of the community’s well-being, ensuring that no student slips through the cracks of their school’s support system.

Notes of Concern Report

Additional Reports

Beyond the reports mentioned above, Medicat offers a suite of other valuable reports to empower campuses. Some of these include:

  • Staff Appointment Reports: This report goes a step further than the Provider Assignments report and offers detailed insights into average appointment durations by clinic and by provider, frequency of provider-student appointments, and an overview of the types of appointments each provider engages in.
  • Outreach Reports: Provides insights into the effectiveness of community outreach campaigns and campus engagement initiatives.
  • Referrals: This report provides a breakdown of referrals by transaction code and provider, enabling clinics to gain a deeper understanding of referral patterns and dynamics on their campus.

Leveraging these reports enables college campuses to optimize their counseling services and plays a crucial role in end-of-year reporting. By analyzing the data provided by these reports, counseling centers can gain valuable insights into the utilization of their services, trends in student mental health, and the effectiveness of their interventions throughout the academic year.

Additionally, these reports provide concrete evidence of the impact of counseling services on student well-being, which can be instrumental in securing funding, garnering support from administrators, and advocating for the expansion of mental health resources on campus.

Learn about the most commonly asked questions concerning counseling EHRs here.

Key Takeaways

By harnessing the insights provided by these new reports, counseling clinics can streamline operations, optimize resource allocation, and deliver high-quality care to students effectively.

Embracing data-driven decision-making empowers counseling professionals to adapt to evolving student needs, ultimately fostering a healthier and more resilient campus community.

Connect with our team to learn more about the different reports and features Medicat offers.

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Data Reveals College Students’ Top 5 Concerns

During a recent event hosted by Medicat and ConcernCenter, data from 216 colleges and universities across the country gave us a glimpse into the top concerns students are searching for.

The top two concerns outlined above are related to basic human needs. Schools nationwide are expanding Basic Needs Hubs to combat food insecurity and homelessness amongst their campus communities. However, stigma related to seeking support for basic needs remains strong, making it imperative for colleges and universities to make sure students can easily and discreetly access information about basic needs support available to them.

Additionally, mental health concerns remain top of mind. According to the 2023 Healthy Minds Study, most college students meet the criteria for at least one mental health problem. Thus, it’s not surprising that students are seeking mental health support at higher rates than ever, placing unsustainable demand on counseling resources.

This is where effective campus resource promotion becomes imperative.

Together with ConcernCenter, Medicat has released a guide designed to inspire higher ed health, wellness, and counseling professionals to think outside the box when it comes to promoting the wealth of resources offered to students.

Download “22 Innovative Ways You Can Promote Campus Resources”

According to ConcernCenter, College Students’ Top 5 Concerns Are As Follows:

1. Food

Many students struggle to afford nutritious meals, leading to issues like hunger, malnutrition, and poor concentration.

2. Housing

The lack of affordable housing options forces some students to live in substandard conditions or face homelessness.

3. Anxiety

More students than ever live with anxiety. Stigma and logistical barriers to treatment can keep students struggling.

4. Stress

The pressures of coursework, finances, and adjusting to living independently can take a significant toll on college students.

5. Mental Health

It’s interesting that this was one of the top concerns searched by students. As such a large umbrella term for many struggles students are facing, it’s hard to know exactly what kind of support students are looking for.

About Medicat

Medicat is the #1 EHR software provider in college health. Student health and counseling clinics use Medicat to improve the student experience, enabling providers to do what they do best – keeping students healthy.

About ConcernCenter

ConcernCenter is a leading provider of student well-being and mental health solutions for educational institutions. Their platform offers early intervention capabilities, student self-help modules, and robust reporting features to support student well-being.

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Unlocking the Power of VeriVax

An Implementation Guide for Colleges

Verifying out-of-state immunizations can be a headache – but it doesn’t have to be. With VeriVax, immunization compliance is simplified for colleges and universities!

Join us as we sit down with Beth Nettleton, Medicat’s Director of Customer Success, to explore the implementation process and benefits of VeriVax for your institution.

Q: How would you describe VeriVax to someone who has never heard of it?

A: VeriVax is a streamlined tool that enables students to input all addresses they lived at during the time they received vaccinations. The system then retrieves their immunization records, and this discreet data is seamlessly integrated into your school’s EHR to ensure compliance with immunization requirements.

Q: When is the best time to implement VeriVax?

A: The ideal time to implement is typically in March or April, just before incoming fall students are required to meet immunization requirements. However, we’ve had schools implement through all months of the year with great success.

Q: How long does VeriVax implementation take?

A: Standard implementation takes 3-4 weeks from contract signature until go-live. If you are on a tighter timeline, please connect with a member of our team to discuss how we may be able to launch VeriVax on your campus on a condensed timeline.

Q: Who should be involved in the implementation process?

A: This is really campus-specific. I recommend key staff who manage incoming student immunization compliance be involved in implementation.

Q: What does the VeriVax implementation process consist of?

A: Once a client finalizes their contract, they’re partnered with an Onboarding Specialist. A kick-off call convenes key campus stakeholders, the Onboarding Specialist, and the Sales Executive to outline the implementation process. During this call, goals are set and expectations are agreed upon. Then, the Onboarding Specialist and our technical team proceed with initial setup, including database configuration. A follow up call is scheduled once the application is set up. On this call, the Onboarding Specialist will advise the client on how to word student instructions that will be added to the Patient Portal. A final call will be conducted after go-live to answer any questions and review reporting capabilities.

Q: What contributes most to a smooth VeriVax rollout on campus?

A: From my experience, clear and concise instructions on your student portal and school website are crucial. I love getting to work with schools to fine-tune the copy that guides students through the immunization compliance process. I’ve even seen colleges post video walk-throughs that provide another format for students to follow.

Q: How does VeriVax integration impact clinic workflow and efficiency?

A:  VeriVax significantly enhances compliance with incoming student immunization requirements, eliminating the need for manual entry of records by students, and thus hours of grueling manual verification by clinic staff. It’s a huge time and resource saver for campuses of all shapes and sizes.

Learn how your campus can enhance student immunization compliance with these six tips.

Q: How many other schools have implemented VeriVax programs?

A: Since we announced the availability of VeriVax just a few months ago, we’ve worked with eight schools to implement the tool. Many more are nearly live. They’re super excited to welcome the next incoming class of students with a more streamlined immunization compliance process. I can’t wait to support even more schools through implementation!

Key Takeaways

VeriVax has emerged as a game-changer in the realm of immunization compliance in higher education. From its user-friendly interface, to its significant impact on clinic workflow efficiency, VeriVax sets the standard for modern vaccine management.

We hope you found these insights valuable, and we look forward to supporting your institution in implementing this cutting-edge solution.

Looking for more helpful compliance content?

Guide to Automating Immunization Compliance

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Optimizing Community Referrals for Mental Health

Webinar Q&A recap with Michael Baker, CEO of ThrivingCampus and Courtney Nugent, Care Manager at Tufts University

The need to refer students to off-campus providers is an increasingly common reality. However, there are many challenges when it comes to successfully connecting your students with quality community providers!

1. Courtney, can you provide insights into how your campus manages mental health referrals to the community?

Certainly! At Tufts, we serve both undergraduate and graduate students across our campuses in Medford, Massachusetts, and Boston, including the SMFA Arts Campus.

Typically, we offer short-term care, although there’s no formal session limit. Some students prefer immediate off-campus referrals, while others require more complex care.

Approximately a quarter of our student population utilizes short-term care, facilitated by our sizable staff of over 20, comprising clinicians, prescribers, and urgent care providers. While clinicians primarily manage their referrals, as a care manager, I assist students needing additional support, particularly with insurance or navigating the healthcare system.

Additionally, I keep track of referrals from campus partners and students who self-refer. Our goal is to ensure seamless access to care for all students, regardless of their needs or circumstances.

2. What does the follow-up process look like for you, Courtney?

Typically, I schedule follow-up visits with students, either in a week or two weeks, depending on their plans. Additionally, I offer to stay in touch through the Medicat portal, providing students with the option to communicate with me securely.

After scheduling a follow-up, I send secure messages via Medicat at intervals of one week, two weeks, and three weeks if I haven’t heard back from the student. My outreach efforts cease after three attempts if there’s no response, although I always confirm that students have started outreach to providers before pausing my own communications.

3. Michael, are you seeing similar trends in other colleges?

Within ThrivingCampus, there’s a feature that functions similarly, sending students nudges to encourage engagement. Typically, we send the first nudge immediately after a student connects with care, then wait seven days before sending a second nudge if necessary. After three attempts, outreach ceases. Many schools express a desire to follow up with more students but must prioritize outreach for those in greatest need due to limited resources.

4. How do you ensure successful referrals?

Courtney: To ensure a successful referral, it’s crucial to establish rapport with students and create a safe space for them to express their preferences and needs. By encouraging students to voice their preferences aloud, we empower them to take charge of their mental health journey. I also emphasize instilling hope by highlighting the increased availability of providers over the years and reassuring students that we’re here to support them every step of the way. Additionally, I help students prioritize their preferences and set realistic expectations by discussing must-haves versus nice-to-haves. Normalizing roadblocks is also essential, as it’s common to encounter challenges during the referral process. By guiding students through these obstacles and encouraging persistence, we can navigate the journey together towards finding the right provider for them.

Michael: Ensuring successful referrals involves providing students with accessible pathways to care, whether they seek support independently or through a facilitated process like Courtney’s team. 60-70% of students use resources like ThrivingCampus to search for care independently, often facilitated by prominently placed links on counseling service websites. The remaining 30-40% of utilization occurs through team-led referrals, where customized referral lists are created for students. While technology aids in this process, our primary focus is on addressing low-tech challenges, such as ensuring provider availability, insurance acceptance, and basic compatibility. By streamlining access to care and prioritizing ease of communication between students and providers, we aim to maximize students’ opportunities to connect with suitable resources for their needs.

5. Michael, why is keeping the provider list up to date so important?

Providers have explained that they find it difficult to keep updated information on providers. I soon discovered that many counseling centers relied on outdated methods, such as Excel spreadsheets or physical notebooks, to track provider details like weekly availability and accepted insurance.

These methods were often inefficient, with sporadic attempts to update information annually, if at all. Clinics really need a tool that creates a centralized platform for providers to easily update their information, so it’s right at students’ fingertips.

6. What kind of trends are you seeing in telehealth availability?

Michael: The trend toward telehealth is growing, spurred by COVID-19’s impact. While some prefer in-person care, we’ve adapted our search results to highlight licensed telehealth providers. It’s about offering options—both in-person and virtual—to meet individuals’ changing needs and preferences.

Courtney: In the past year or so, I’ve noticed a shift in student preferences towards in-person care, especially in areas like Boston where there’s a high concentration of providers. However, as students begin their outreach, they often reconsider and opt for telehealth due to factors like convenience and availability. It’s critical to offer flexible options to meet students’ evolving needs and realities.

7. Do you have any tips for ensuring privacy during telehealth appointments?

A: We’ve collaborated with campus partners to establish a dedicated telehealth space in our library, which students can reserve online. Additionally, there are systems in place where students can register to book a classroom for their appointments.

While this initiative is relatively new, students have found success in using these reserved spaces for their privacy needs during telehealth appointments. It’s important to provide students with resources like reservation software to address challenges they may face in finding a private space for their appointments.

8. Courtney, how can schools streamline the referral process for students?

Courtney: Sharing these resources with students and empowering them to do research on their own is key. Many students are used to using these types of search tools, so they don’t need a ton of coaching there. Introducing the resource early in the process is what really makes the difference. I also schedule a short follow-up message once everything from our first meeting has digested a bit.

9. How can clinics prioritize student privacy throughout the referral process?

Michael: Student privacy is important and especially when we’re trying to share enough information about a student with a provider to coordinate a referral, you can consider doing that in a deidentified way. You can ask a provider if they have the capacity to work with a student on a particular type of concern, or if they take certain insurance, without providing any identifying information about the student.

Courtney: I try as much as I can to communicate through secure messages within the Medicat platform, instead of communicating over email. That’s the main way I keep student information and communication as private and secure as possible. If they’re not responding to secure messages, I’ll shoot them a quick (very generic) email prompting them to check the student portal for new messages from me.

Interested in watching the full webinar replay? Click here to access it.

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5 Strategies to Promote Resources on Your Campus

How You Can Maximize Resource Visibility

  1. Email Signatures, QR Codes & Flyers
  2. Campus Newsletters
  3. Bus Banners and Mascots
  4. Host Interactive Events
  5. Collaborate With Student Organizations

Need help ensuring your students are aware of the resources available to them? You’ve come to the right place!

A recent survey by Tyton Partners involving over 2,000 college students nationwide revealed a concerning trend: less than half utilized academic advising, and only about 20% sought help from resources like tutoring, financial aid counseling, career advising, or mental health counseling.

This low utilization rate is problematic, as research suggests that neglecting student resources can negatively impact performance, enrollment, and graduation rates.

In this blog, we’ll explore creative ways to promote resources and ensure that every student knows where to turn for help.

Keep an eye out for the chance to download additional resource promotion ideas at the end of this article!

1. Blending Tradition with Innovation: Email Signatures, QR Codes, & Flyers

To effectively promote resources on college campuses, it’s important to employ a combination of traditional methods and innovative strategies. One way you can do this is by incorporating QR codes into campus flyers. QR codes provide an easy way for students to access resources directly from their smartphones.

Based on the 2023 Statista statistics report, around 89 million smartphone users in the United States have utilized QR code scanners, representing a surge of 20 million compared to the previous year. Projections suggest this number will surpass 100 million by the end of 2025.

Some other suggestions include distributing cards with QR codes on orientation tours to engage students early on. Additionally, waterproof stickers placed on outdoor furniture offers a subtle yet effective method to raise awareness among students.

Erin Halligan-Avery, CEO of ConcernCenter shared these tips on our recent webinar. View the replay here.

Additionally, ensure widespread awareness of your resource directory by including links to helpful resources in email signatures and presentations to student leaders, faculty, and staff.

2. Incorporate Resources into Campus Newsletters

To maintain consistent exposure of resources to students, faculty, and staff, consider regular inclusion of helpful resources in newsletters. While newsletters may be overlooked by busy students, featuring resources regularly ensures students will come across them over time.

According to an analysis by Vero, including visuals like images or infographics in emails can increase click-through rates by 42%. By consistently including resource links in newsletters and leveraging engaging content types, you can increase the chances of students, faculty, and staff seeing and accessing the resources they need.

3. Get Creative with Bus Banners and Mascots

Students love their mascot. Leveraging mascots to promote important campus resources during events like sports games can add a fun and engaging element to promotions, capturing students’ attention and encouraging interaction. Placing a QR code to access resources on a sign held by your mascot as students enter the arena or field is one idea. Imagine your resources displayed up on the jumbotron as your mascot hypes up the crowd!

Furthermore, Erin Halligan-Avery, CEO of ConcernCenter, mentioned during our recent webinar that she’s even seen some schools utilize buses to display banners with information and QR codes that point students to relevant support. This type of campaign can significantly enhance the visibility and accessibility of student resources across campus.

4. Host Interactive Events

Another effective way to promote resources on your campus is by hosting interactive events that highlight support services. Consider organizing workshops, seminars, or panel discussions focused on mental health, academic success, career development, or any other relevant topics.

For instance, research from the American Psychological Association suggests that students who participate in workshops focused on mental health resources report a greater understanding of available services and an increased likelihood of utilizing them. These events provide opportunities for students to learn about the resources available to them in a more engaging and interactive setting (and they can invite their friends!).

5. Collaborate with Student Organizations

Collaborating with student organizations can be another effective strategy for promoting resources on your campus. Reach out to various student groups, such as student government, academic clubs, cultural organizations, or wellness clubs, and offer to partner with them on awareness campaigns or events.

For example, you could co-host a mental health awareness week, a resource fair, or a peer support group session. By utilizing the networks and platforms of student organizations, you can reach a wider audience and make the promotion of resources more relatable and accessible to students.

Help your students thrive. Discover tips on how your campus can foster first-year success through wellness.

Key Takeaways

Promoting resources on college campuses requires a well-rounded approach. From traditional methods like flyers and emails, to QR codes for smartphone access, it’s important to test different strategies and see which ones are most effective for your students. Using a multi-pronged approach ensures students have the resources they need for a positive college experience.

Want to explore more creative ideas for promoting campus resources? Check out our brand new resource, “22 Innovative Ways You Can Promote Campus Resources.”

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Connecting Students with Key Resources

Webinar Q&A recap with Erin Halligan-Avery, CEO of ConcernCenter and Darlene Schmitt, Associate Director of Counseling at SUNY Brockport.

Many college students struggle to find the support they need. While the stigma around seeking help is lessening, navigating a maze of resources can be overwhelming. This strains college health and counseling centers, which are often tasked with connecting students to resources available on and off campus.

This blog summarizes the highlights from our most recent webinar featuring Erin Halligan-Avery, CEO of ConcernCenter, and Darlene Schmitt, Associate Director of Counseling at SUNY Brockport.

We dive into how schools can leverage a centralized resource directory (like ConcernCenter) to more seamlessly connect staff, students, faculty, and administrators with vetted resources to support student well-being.

Q. Do you provide information about off-campus resources?

Darlene: Our school does both. We focus on-campus resources and promote some vetted community options for specific needs. We’re expanding community resources in an upcoming summer update.

Erin: I’ve seen schools offer a mix of campus and nearby community resources. Virtual resources are also increasing in popularity for broader support such as apps and videos.

Q. Darlene, can you share an example of a resource that your campus has available on your resource directory?

A: Of course. One resource we offer is a Student Mental Health Fund which grants up to $1,000 for mental health-related financial needs. Students may come across this resource when they enter “money” into our platform. This is a resource that not many students (and even staff and faculty) know about and probably wouldn’t have otherwise found unless they utilized our resource platform.

Q: Darlene, where does your campus place your resource directory on the school website?

A: Our resource platform is integrated across our school’s main landing page, health center site, and departmental websites.

Q: Darlene, how do you promote the tool across Brockport?

A: We started with promoting via a social media campaign, distributing flyers, and other traditional methods. However, in the past year, we’ve been more intentional. We’ve plastered flyers across campus with QR codes, included links in our email signatures, and incorporated it into every presentation we do for student leaders, faculty, and staff. This helps ensure that those who work on our campus have a “one-stop-shop” they can go to if they’re trying to help a student get connected to resources to help them thrive. We also feature the link to the platform in our newsletters, although I know those can be notoriously overlooked by busy students.

Q: Erin, how are you seeing other schools promote the tool? 

A:  Schools promoting their resource directory get creative. I’ve seen schools hand out postcards with a QR code that links to ConcernCenter on admissions tours. I found this to be an incredibly proactive approach to connecting students to resources, as these aren’t even enrolled students yet! I’ve also seen folks add waterproof stickers to outdoor furniture that the students use. One school even had their mascot standing outside with a sign that featured a QR code pointing students to resources, too! Additionally, I’ve even seen buses around campus displaying banners with information and QR codes for accessing platforms like ConcernCenter. It’s super fun to get to be as creative as possible when getting the platform in front of as many people across campus as possible.

Q. What were the top five concerns students searched for on ConcernCenter nationwide?

  1. Food
  2. Housing
  3. Anxiety
  4. Stress
  5. Mental Health

Q: What were the top five searches specific to SUNY Brockport?

  1. Food
  2. Roommate
  3. Accommodations
  4. Anxiety
  5. Clubs

Q: Erin, did you find these results surprising?

A: I rarely encounter any surprise about the top concerns. Whether I’m speaking with administrators or counseling colleagues, the consensus is usually the same – the top concerns, such as food and housing insecurity, are expected. These results aren’t only validating but are also crucial for guiding where to allocate resources and funding across campus.

Q:  It’s interesting how “mental health” is such a broad term but was one of the most frequently searched topics. Erin, what’s your take?

A: Oftentimes, search engines fall short, particularly in mental health-related searches. For example, searching for “mental health” can yield irrelevant results, which can be frustrating. However, utilizing a reverse resource directory allows students to express their concerns in their own words, enabling them to find specific resources efficiently, (i.e. “I hate my roommate, I can’t sleep,” etc.).

Q: Erin, what searches are most popular for different types and sizes of schools?  

Mid-sized public institutions (5,000 to 8,000 students):

  1. Anxiety
  2. Food insecurity
  3. Stress
  4. Career issues
  5. Housing challenges

Small, private institutions (fewer than 5,000 students):

      1. Food insecurity
      2. Housing challenges
      3. Counseling needs
      4. Anxiety
      5. Tutoring

      Q: What days and times during the week do students search the most, and why do you think that is?

      A: Erin: Nationwide, students search most on weekdays at midday. This might suggest challenges in finding support during regular office hours, even when resources are available. 

      Q: Darlene, how have you been using the data from ConcernCenter and what do you plan on doing next?

      A: Erin’s team does a fantastic job of pulling insights for us. This summer, we’re planning to dive deeper into the data. Specifically, we want to explore the top five issues on campus and identify any other student concerns that may have slipped under our radar. For instance, clubs seem to be a significant concern for our students. I’d like to collaborate with Campus Recreation to enhance our outreach efforts and offerings when it comes to student activities. One of our goals is to ultimately enhance students’ sense of belonging, so I think collaborating here will have a big impact.

      Key Takeaways

      The gap between students and the resources they need persists. While the number of resources available on college campuses has increased overall, finding, and navigating options remains difficult.

      Tools like ConcernCenter offer hope with vetted campus, community, and virtual resources. Natural language search personalizes the experience for students and allows them to find more quickly what they’re looking for. However, data analysis and cross-campus collaboration can help institutions of higher education tailor outreach and ensure students get the help they need, whenever they need it.

      Interested in learning more about how your campus health solutions can become more integrated and impactful?  Connect with a member of our team.

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      5 Must-Have EHR Software Features for College Health Centers

      EHR Software for Counseling Centers

      1. Simple-to-Use Student Portal
      2. Robust Documentation Capabilities
      3. Simplified Practice Management Features
      4. Efficient Clinic Automation
      5. Compliance With Privacy Regulations

      College health centers play a crucial role in providing comprehensive care to students. Having the right Electronic Health Record (EHR) software is essential for streamlining operations and enhancing services. In this blog, we’ll delve into five must-have features that every college health center should prioritize when selecting their EHR software.

      1. Student Portal

      A robust student portal, complemented by secure messaging capabilities, is essential for enhancing access to healthcare services on campus. With features like cloud-based document upload, electronic forms, and automated reminders, students can conveniently submit necessary documents, securely communicate with healthcare providers, and receive timely reminders for appointments or upcoming deadlines. This streamlined process promotes efficiency and ensures that students can easily engage with the healthcare services offered by the health center.

      2. Robust Documentation Capabilities

      A comprehensive EHR system with robust documentation capabilities is essential for efficient student healthcare management. With features like “drag and drop” form creation, customizable chart layouts, and student case management, healthcare providers can streamline documentation processes and ensure accurate record-keeping.

      Additionally, inter-clinic collaboration functionalities enable seamless communication and information sharing between different clinics (including counseling and accessibility services), facilitating coordinated care for students.

      3. Simplified Practice Management Features

      Efficient practice management is vital for college health centers to deliver quality care to students. EHR software with simplified practice management capabilities, such as seamless integration with the student information system (SIS), customizable calendar views, and automated communication via email and text, reduces administrative burdens and enhances the student experience.

      Moreover, built-in reporting tools provide valuable insights into clinic performance, allowing for data-driven decision-making and continuous improvement in service delivery. These insights can help clinic leaders demonstrate the impact of student health services to key stakeholders across campus.

      For instance, Azusa Pacific University’s success is evident in its ability to provide accurate data in its board and year-end reports. As noted by Gidget Wood, Administrative Director at the University, “Now we can provide accurate numbers … and we can validate our worth in the assessment process.” Implementing effective reporting mechanisms has significantly contributed to their organizational efficiency and credibility.

      4. Efficient Clinic Automation

      Streamlining clinic operations is essential for college health centers to provide timely and effective care to students. Look for EHR software with efficient clinic automation features, such as ePrescribing, lab order management, and automated notifications for test results. Seamless integration with state registry interfaces and insurance waiver management capabilities further enhances operational efficiency and ensures compliance with regulatory requirements.

      5. Compliance with Privacy Regulations

      Ensuring the privacy and confidentiality of student health information is a top priority for college health centers. It’s crucial to choose EHR vendors that prioritize compliance with key privacy regulations like HIPAA and FERPA, while maintaining rigorous standards such as SOC 2 compliance. Features such as role-based access controls and encryption protocols play a vital role in safeguarding student data and ensuring adherence to regulatory requirements.

      Key Takeaways

      Prioritizing EHR software with these must-have features can significantly enhance the quality and efficiency of services offered by college health centers. With the right technology in place, colleges can optimize operations and provide comprehensive care to students, ultimately contributing to their overall well-being.

      Explore how Medicat’s EHR software can transform your college health center’s operations with a guided demo of our software today! self-guided tour.

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      Developing a Multifaceted Approach to Supporting Students with Eating Disorders

      Approximately 9% of people in the United States are estimated to experience an eating disorder at some point in their life. Given this prevalence, addressing eating disorders among college students requires a multifaceted approach, involving collaboration between various departments within your institution. Let’s explore strategies and initiatives aimed at providing comprehensive assistance to students with eating disorders, recognizing the importance of early identification and establishing clear referral pathways for effective intervention and support.

      Recognizing the Signs and Symptoms in College Settings

      Early identification of eating disorders is crucial for effective intervention and support. Training programs can be implemented to provide staff with the knowledge and skills necessary to identify warning signs and initiate appropriate interventions. These programs should also emphasize the importance of creating a supportive and non-judgmental environment where students feel comfortable seeking help.

      In addition to staff training programs, colleges can establish screening mechanisms to proactively identify students at risk of developing eating disorders. These screenings can be integrated into health assessments or conducted through anonymous surveys to encourage honest responses.

      Implementing a Holistic Support System for Students

      A holistic support system encompasses various components that cater to the physical, emotional, and psychological well-being of students with eating disorders. This includes combining the expertise of nutritionists, counselors, and medical professionals who specialize in eating disorders.

      Student support groups focused on eating disorders can also be helpful. These groups foster a sense of community and provide opportunities for peer support. Moreover, they offer a safe space for students to share their experiences, gain insights from each other, and develop coping strategies.

      In addition to individual counseling services, group therapy sessions can be organized to address common challenges faced by students with eating disorders. These sessions can focus on building self-esteem, improving body image, and developing healthy relationships with food.

      Furthermore, incorporating mindfulness practices such as yoga and meditation into the support system can help students manage stress and cultivate a positive relationship with their bodies. These practices promote self-awareness and can encourage students to redirect negative thoughts about themselves and their body image.

      Learn more about how you can bring holistic wellness to your college here.

      Creating Clear Referral Pathways

      An essential part of a multifaceted approach is the establishment of clear referral pathways to external resources and treatment facilities. If colleges don’t have staff who specialize in eating disorder treatment, they should ensure they have external resources that they can connect students with. Clear referral pathways facilitate a seamless transition from internal support systems to external treatment and provide students with ongoing support throughout their recovery journey.

      Additionally, colleges can create comprehensive resource guides that outline available external resources, treatment options, and support groups. These guides can be distributed to students, staff, and faculty to increase awareness and facilitate referrals when necessary. Taking these steps can help colleges ensure that students receive timely and appropriate care, ultimately promoting their well-being and academic success.

      Key Takeaways

      Developing a multifaceted approach is crucial for supporting students with eating disorders in educational settings. By employing the strategies mentioned above, colleges can provide comprehensive support for students with eating disorders and contribute to helping them lead happy, healthy lives.

      Empower your college to make a positive impact on students’ well-being. Learn more about leveraging our counseling EHR solution to support your clinic and students.

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      Medicat Awarded TX-RAMP Level 2 Certification

      TX-RAMP Level 2 CertifiedMedicat, the leading provider of electronic health record (EHR) software solutions for colleges and universities across the United States, proudly announces the attainment of the Texas Risk and Authorization Management Program (TX-RAMP) Level 2 Certification.

      The achievement of this certification reaffirms Medicat’s dedication to delivering an EHR solution tailored to the security needs of its two dozen college and university clients located in Texas.

      TX-RAMP is a cybersecurity framework designed to ensure that cloud computing services used by Texas public entities, such as public schools, meet strict security standards to protect sensitive data.

      “Reaching Texas RAMP Level 2 Certification is a significant milestone for Medicat and underscores our longstanding commitment to providing best-in-class EHR solutions to college health and counseling clinics,” said Michael Meyers, Director of Information Technology at Medicat. “This achievement reflects our continuous efforts to prioritize data security and uphold the highest standards of excellence in serving our clients.” 

      Medicat empowers institutions to streamline clinical processes, enhance patient care, and improve the student experience. With TX-RAMP Level 2 Certification, Medicat further solidifies its position as a trusted partner for colleges and universities seeking a robust, compliant, and secure EHR solution. 

      Learn more about the certification and Medicat’s other commitments to security and compliance.

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