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Tag: Mental Health

Counseling Across Cultures

Counseling Across Cultures:

Helping International Students Find Their Way

There are over 1 million international students studying in the U.S., and they face unique challenges when it comes to living and studying abroad. From dealing with homesickness and social isolation to knowing when and how to seek help, these barriers can significantly impact a student’s overall well-being and academic success. To overcome these challenges, it’s essential for international students to have access to counseling services specifically tailored to their needs.

In this blog, we’ll be covering:

  • Dealing With Homesickness & Isolation
  • Providing Access to High-Quality Counseling
  • Building a Support System for International Students

Dealing with Homesickness and Social Isolation

One of the most common struggles that international students face is homesickness. A survey from HSBC found that 74% of international students say it’s the sounds of home they miss the most. Being away from family and friends, adjusting to a new culture and language, and feeling isolated can take a toll on their mental health. Counseling services play a crucial role in helping students navigate these emotions and provide a safe space for them to express their thoughts and concerns.

College counseling centers provide a safe and confidential space for students to express their emotions and work through their feelings of homesickness or loneliness. Through active listening and empathy, counselors can help students explore the root causes of their emotions and develop coping strategies to manage them.

In addition to individual counseling, group therapy can also be beneficial for international students. Support groups specifically tailored for international students can create a sense of community and understanding. Sharing experiences and emotions with others who are going through similar challenges can provide a sense of validation and comfort. Group therapy sessions can also provide practical tips and advice on how to cope with adjusting to studying abroad, such as maintaining regular communication with loved ones back home or engaging in activities that provide a sense of familiarity.

Furthermore, counseling services can collaborate with other campus organizations to create a welcoming and inclusive environment for international students. By working together with student clubs, academic departments, and residence life staff, counseling services can ensure that international students have access to a wide range of resources and support systems. This collaborative approach can help address the multifaceted challenges of homesickness and social isolation.

Providing Access to High-Quality Counseling

Seeking help can be an intimidating task for international students, especially if they are unfamiliar with the available resources or hesitant to reach out due to cultural differences. For instance, a study by the Journal of American College Health found that only 33% of international students considered using mental health services versus 56% of domestic students. Counseling services need to actively promote awareness and educate students about the importance of seeking help when needed.

One effective approach is to provide workshops or orientation sessions at the beginning of the academic year, where international students can learn about the counseling services offered on campus. By equipping students with information about the counseling process, insurance/billing, and debunking any misconceptions, they can feel more empowered to seek help when necessary.

In addition to workshops, counseling services can also collaborate with international student organizations to host events that focus on mental health and well-being. These events can include guest speakers, panel discussions, and interactive activities that encourage open conversations about seeking help. By creating a supportive and inclusive environment, international students will feel more comfortable reaching out for assistance.

Furthermore, it’s also crucial for counseling services to have a visible and easily accessible presence on campus. This can be achieved by setting up counseling booths during orientation events, international student fairs, and other campus-wide activities. By being present in these settings, counselors can engage with international students, answer their questions, and provide them with the necessary information to seek help when required.

Overall, it’s essential for counseling services to take proactive measures to educate and empower international students to seek help when needed. By providing workshops, collaborating with student organizations, offering informational materials in multiple languages, and having a visible presence on campus, counseling services can ensure that international students have the support they need to thrive academically and emotionally.

Building a Support System for International Students

In addition to counseling services, colleges and universities have a responsibility to offer comprehensive support to international students. This includes cultural orientation programs, language assistance, academic tutoring, and career counseling tailored to the unique needs of international students.

Monica Thiagarajan, liaison for the international students at the Counseling and Mental Health Center at the University of Texas-Austin, provides several tips for how counseling centers can better serve international students. This is what she suggests:

  • Hire a designated psychologist to serve as a liaison for international students
  • Partner with different academic departments
  • Provide mental health services in languages that international students are most comfortable using
  • Collaborate with medical staff to integrate mental health treatment with primary care
  • Offer virtual care for students who may not be comfortable requesting in-person services

Colleges should also create a welcoming and inclusive campus environment by organizing cultural events, promoting diversity awareness, and providing spaces for international students to connect with their peers. By fostering a sense of belonging and inclusion, colleges can help international students thrive both academically and personally.

Key Takeaways

In conclusion, counseling services tailored to the needs of international students are essential in overcoming cultural barriers. By addressing homesickness, social isolation, and providing support in seeking help, counseling services play a crucial role in ensuring the success of these students. Additionally, creating a support system at the institutional level is vital in helping international students navigate the challenges of studying abroad through their academic journey and beyond.

Learn how you can help your counseling center run more efficiently and better support your students.

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Benefits of Patient Portals

Interview with Bethany Baughman, RN BSN CPN, and Customer Onboarding Specialist at Medicat.

Is your school considering switching to an EHR and wanting to learn more about how the Patient Portal would work? Or are you a current client looking for some more tips and tricks on best utilizing the Patient Portal? Well, you’ve come to the right place!

One of our amazing Customer Onboarding Specialists, Bethany Baughman, is here to help. She has guided over 70 schools in implementing the Patient Portal and has firsthand experience with Medicat from the college perspective, having worked as a nurse at the University of Tulsa’s Health Center.

Keep reading to become a Patient Portal expert!

1. In simple terms, how would you describe the Patient Portal?

The Patient Portal is an online tool that allows students to log in and:

  • Securely communicate with their provider(s)
  • Enter immunization records and view their compliance status
  • Schedule appointments across multiple clinics
  • Upload documentation to their record
  • Complete any required forms

2. Does the Patient Portal integrate with most Student Information Systems?

Yes, the portal does integrate with most SIS systems. This is especially helpful when it comes to billing student accounts. Plus, we’re able to create student profiles in the Patient Portal based on information imported from the SIS (Demographic Feed). We work with the school to set this up as soon as the onboarding process begins.

3. What features of the portal do you think are most helpful?

  • Self-scheduling based on clinic parameters: This is often an underutilized feature because many clinics are not used to exposing their calendars to their campus population. However, there are plenty of opportunities to set controls so that self-scheduling works for your specific clinic or campus. College students are already using apps and websites to schedule appointments, so they really appreciate the option to schedule online.
  • Utilizing secure messaging: I love that Medicat automatically records provider-student interactions in the chart. It eliminates the need to copy and paste emails into patient records, and it ensures privacy since email is not a secure or HIPAA-compliant communication method.
  • Simplified prescription refills: Prescription refill forms can be completed on the portal and sent directly to providers for review. This feature is fantastic, not only for prescription refills but also for requests for services in Accessibility/Disability Services Clinics. It really helps remove barriers to care. 
  • Sending educational resources to students post-visit:  I frequently used this feature when I worked as a nurse. I created educational handouts on various topics and attached them to notes so students could access them anytime on the portal. Instead of giving students paper handouts that might get left behind or lost, they can easily access relevant educational resources through their phones.

Take a peak at our Patient Portal below!

4. Do you have specific tips for helping a Student Health Clinic maximize the power of the Patient Portal?

Of course! One of my favorite tips is using the portal to collect subjective data related to the patient’s issue prior to the appointment with appointment-specific forms. This better prepares providers for the appointment and helps save time!

Bethany’s Advice for ALL Clinics: The more you reference the portal and send students to the portal, the more they will utilize it! It can be as simple as being firm on not accepting any documents or appointments that are not submitted via the portal.

5. Any specific tips for Counseling Centers?

Be open-minded about the features that are available. You can start small and add on to the features you utilize as you become more comfortable with the system and its options.

6. What about tips for Immunization Compliance?

I have clients who make videos to walk students through the process of submitting their Immunization Records. This helps reduce the amount of cleanup needed for student records with duplicate entries, and more. Check out this awesome tutorial a student from Eastern University created to show other students how to use their school’s Patient Portal.

7. What efficiency or productivity gains have you seen from a clinic implementing the Patient Portal?

So much time is saved by allowing students to self-schedule appointments, submit their immunization records, and upload supporting documentation through the portal. This gives clinic staff more time to listen to students’ concerns, plan outreach events, and analyze clinic-wide reports. In other words, your clinic will have the space and time to grow, rather than just trying to stay on schedule each day!

8. Is there a feature you feel is underused that more clients would benefit from?

  1. Self-Scheduling: There are so many controls around self-scheduling, but many people don’t want to feel like they’re “losing control” of their schedules. I think that the campus populations are pretty tech-savvy and can navigate more than we think.
  2. Subjective data collection prior to the appointment: This is a powerful way to gather information ahead of the appointment so that providers are better prepared for the appointment. Plus, the clinic tends to run more efficiently.

Key Takeaways

In conclusion, the Patient Portal is at the forefront of healthcare’s digital revolution, offering numerous benefits for both students and providers. It transforms how patients access and interact with medical information, fostering greater transparency, convenience, and engagement. With features like secure messaging, self-scheduling, and simplified prescription refills, the Patient Portal significantly enhances your clinic’s workflow.

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College Athletics and Mental Health: Helping Student-Athletes Strike a Balance

College athletes face numerous challenges when it comes to balancing their athletic commitments and mental health. The pressure to perform at a high level, the demands of rigorous training schedules, academic responsibilities, and the expectations placed on them by coaches can all take a toll on their mental health.

Continue reading as we explore the dynamic collaboration between coaches and university leaders, revealing a holistic approach that ensures the well-being and success of student-athletes on both academically and athletically.

Tensions Between Mental Health & College Athletics

Maintaining mental health while participating in college athletics is often challenging. Student-athletes face long training hours, grueling competition schedules, and the pressure to perform at all times. These factors can lead to increased stress, anxiety, and even burnout. In 2023, NCAA conducted a study that found that 9% of male and 29% of female athletes are experiencing overwhelming anxiety “constantly” or “most every day.”

Moreover, student-athletes are also much less likely to seek help when experiencing mental health challenges. Only about 10% of student-athletes seek help through college resources, compared to 30% of the general student population. This may be attributed to student-athletes wanting to appear “tough” and not show signs of weakness or vulnerability.

Getting adequate sleep is crucial for mental health, and many times, student-athletes struggle to achieve this. Many athletes struggle with having enough time to balance both sports and their academic lives, negatively impacting sleep in a major way.

Furthermore, poor sleep has been shown to increase anxiety and depression, which positions student-athletes at a greater risk of experiencing mental health challenges that can adversely impact their overall well-being and athletic performance. Adequate and quality sleep plays a crucial role in the physical and mental recovery essential for athletes to maintain peak performance levels, and addressing sleep issues is imperative for fostering a healthier and more resilient student-athlete population.

Student-athletes need to recognize their limits and listen to their bodies and minds. Taking breaks when needed, getting adequate sleep, practicing self-care, and seeking support from resources available to them are essential steps in maintaining good mental health. Universities can also play a significant role in educating athletes on all aspects of personal wellness.

Leveraging Student-Athlete Support Resources

Student-athletes have a unique set of needs regarding mental health support. Many universities recognize this and have established resources specifically designed to assist athletes.

For example, most colleges offer counseling services that provide confidential support to student-athletes struggling with various mental health issues. Some colleges even have sports psychologists dedicated to helping their student-athletes.

In addition to clinical resources, peer support programs play a vital role in fostering student-athlete well-being. Organizations such as Morgan’s Message empower student-athletes by encouraging students to open up about their mental health and normalize seeking help. These programs create supportive communities where athletes can connect with others who understand the unique pressures they face, enhancing the care network available to them.

Integrating campus resources with initiatives like peer support programs ensures student-athletes receive a comprehensive approach to mental health and well-being.

Looking for inspiration? Uncover how St. Xavier’s Counseling Center is enhancing operations to support a broader spectrum of students.

Along with counseling services, some universities have implemented programs that focus on promoting mental well-being among student-athletes. These programs often include workshops, seminars, and training sessions that teach athletes strategies for managing stress and building resilience. These outreach events can be organized and supported through an effective counseling EHR system.

Through counseling services, programs, and partnerships, universities are equipping student-athletes with the necessary tools to manage stress, build resilience, and maintain overall well-being. Thus, universities are helping student-athletes succeed in their athletic pursuits and preparing them for a healthy and fulfilling future.

Mentorship and Belonging Amongst Student-Athletes

Developing a supportive community for student-athletes can greatly contribute to their mental well-being. This can be achieved by establishing programs where older athletes mentor and support younger teammates. Peer support programs provide a valuable outlet for student-athletes, allowing them to seek guidance from someone who understands their unique experiences. According to nDUR for Athletes, “85% of athletes turn to their friends first for support.” Therefore, the impact peers and teammates can have on a student’s mental health should not be overlooked.

Furthermore, universities can promote inclusivity and acceptance within their athletic programs. By celebrating diversity and embracing individuals from all backgrounds, institutions can create an environment where student-athletes feel valued and supported. This sense of belonging is crucial for student-athlete mental health.

The Role Coaches Play

An NCAA study found that only 70% of those in male sports and 59% in female sports say that their coaches care about their mental well-being. Coaches play a crucial role in the mental health of student-athletes. They are not only responsible for helping athletes develop their skills, but also for creating a supportive and inclusive team culture. Coaches who prioritize mental health recognize that it’s not just the athlete’s physical abilities that contribute to their success, but also their mental state.

One way coaches can supporttheir athletes is by fostering open communication. Encouraging athletes to share their concerns, fears, and struggles can help create a safe space for them to seek guidance and support.

Moreover, coaches must make a proactive effort to understand the challenges their athletes face. This means being educated on all resources available to student athletes, actively listening to concerns, and providing quick and confidential referrals to support resources when needed.

Key Takeaways

Stress and pressure are inherent parts of being a student-athlete. While some levels of stress can be motivating, excessive and chronic stress can have detrimental effects on mental health. It’s essential to acknowledge and address these challenges to help student-athletes thrive.

Colleges can support student-athlete mental well-being by:

  • Emphasizing the resources available to them
  • Promoting open communication
  • Creating a supportive community
  • Understanding the challenges they face
  • Addressing the sources and impacts of stress
  • Ensuring meaningful support from coaches

Learn how to bridge the gap between athletics and wellness in this blog!

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Navigating New Beginnings: Fostering First-Year Success through Student Wellness

Navigating New Beginnings

Fostering First-Year Success through Wellness

In today’s fast-paced and demanding world, the transition to college life can be an overwhelming experience for many first-year students. With new responsibilities, academic challenges, and social pressures, it’s crucial for colleges to provide support systems that help students navigate and succeed. This blog explores various strategies that college leaders can employ to support first-year student success through wellness.

Continue reading to learn how your campus can foster a positive experience for first-year students and increase retention rates.

Promoting Wellness and Self-Care for First-Year Students

Adjusting to college life can be both exciting and stressful for first-year students. To help ease the transition, colleges can encourage wellness and self-care through simple, accessible practices. This might include offering workshops on stress management, mindfulness, or ways to handle challenges in healthy, effective ways.

In addition to workshops, colleges can create designated wellness spaces on campus where students can take breaks, meditate, or practice relaxation techniques. Peer support programs or wellness ambassadors can also play a role in promoting self-care by providing students with relatable guidance and encouragement. Additionally, colleges can offer resources like wellness apps or access to online self-care tools, making it easy for students to integrate healthy habits into their daily routines. Encouraging students to prioritize their well-being early on can lead to long-term benefits, helping them not only manage stress but also improve their overall academic performance and mental health.

Making Students Aware of the Health Center

Amid the whirlwind of classes, assignments, and campus activities, many students might not realize all the resources available to them—especially the health center, which is crucial for their well-being.

Campus health centers do more than treat illnesses; they promote self-care and help students build resilience. For many first-year students, it’s the first time they’ve had to make their own healthcare appointments, which can feel daunting. Colleges can make this process easier by ensuring the health center is well-known, approachable, and accessible. This can include creating clear, student-friendly materials that explain how to access services, what to expect during a visit, and the types of care offered, such as routine checkups, mental health services, and sexual health support.

Along with outreach efforts, health centers can partner with other departments to embed information into orientation programs, student handbooks, and campus tours. Social media, emails, and push notifications through student apps can also help raise awareness. Having health center staff engage in events or set up booths during club fairs or wellness days can further build familiarity and reduce any apprehension students might feel about seeking care. Normalizing visits to the health center can help students feel more comfortable accessing the care they need for a successful college experience.

Increasing Counseling Center Awareness

Having access to mental health support is key for the transition to college life. That’s why making sure students know about campus counseling center services is so important.

In addition to promoting counseling services through emails, campus announcements, and orientation sessions, colleges can use social media to reach students more effectively. Sharing mental health tips, anonymous student testimonials, and reminders about counseling resources can help reduce the stigma around seeking help. Hosting informal meet-and-greets with counselors can also make services feel more approachable.

Training faculty, staff, and resident assistants to spot signs of mental health struggles ensures that students get support even if they don’t actively seek it. Furthermore, peer support programs and mental health ambassadors can also play a role in spreading awareness. Thus, by making counseling services more visible and accessible, colleges help students feel supported and more willing to seek the help they need.

Bringing Awareness to Available Resources

Colleges offer a wide range of resources to help first-year students succeed both academically and personally. For example, libraries, career development offices, group exercise classes, and nutritionists all play a role in supporting students throughout their college journey. However, simply introducing these resources once is not enough. Therefore, colleges must consistently promote them through different channels to ensure students remain aware and can take full advantage of what’s available.

Additionally, colleges can increase awareness by organizing workshops, information sessions, and events that highlight these resources. They can also develop online platforms where students can easily access support and guidance. Moreover, by creating opportunities for students to connect through activities like club fairs, cultural festivals, and student-led discussions, colleges not only provide academic tools but also foster a sense of community and personal growth. This, in turn, helps students build friendships, explore new interests, and feel more integrated into campus life.

Key Takeaways

Inarguably, starting college can be tough on first-year students. This is why creating a campus where students feel supported and have easy access to help is essential for making a difference in their lives. Encouraging students to get involved in clubs and activities can also help foster community among students. Moreover, ensuring that students have access to health and counseling services gives them the tools they need to handle whatever comes their way. Combining these strategies can result in more supportive environments for first-year college students.

Need help connecting students with the right resources on your campus? Check out these expert insights.

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Mental Health Support Proven to Improve Student Retention 

Mental health is becoming an increasingly prevalent issue among college students. The stress and pressure of academic demands, social expectations, and the transition to adulthood can take a toll on young adults, often leading to mental health concerns.

With retention top of mind for many institutions, let’s explore the importance of mental health services in supporting students throughout their educational journey. Additionally, we’ll discuss how colleges can provide support specifically targeted towards first-year students.

Center for Collegiate Mental Health Report Highlights (2022)

Student retention, defined as the ability of a student to persist and complete their educational goals, is a critical aspect of how colleges and universities gauge success. However, mental health challenges can harm a student’s ability to stay enrolled and excel academically. The link between mental health and student retention has been extensively studied, and the findings are alarming.

The 2022 Annual CCMH Report highlights key factors influencing student retention. Freshmen or first-year students facing high academic distress and a history of psychiatric hospitalization are 48% more likely to withdraw from school during treatment.  Protective factors like reduced depression, anxiety, and distress, along with involvement in extracurricular activities, greatly reduce withdrawal risk.  When academic distress improves significantly, the likelihood of withdrawal drops by 51%.

Impacts On School Performance

Reduced academic performance, lack of motivation, and limited social support systems are contributing factors to college students either dropping out or taking longer to complete their degrees. Furthermore, untreated mental health conditions can lead to a decline in overall well-being, making it even more challenging for students to stay engaged and focused on their studies.

Along with academic challenges, reduced motivation is another common consequence of mental health issues that can hinder student retention. Mental health conditions often take away from individuals’ drive, zest, and enthusiasm. Students struggling with their mental well-being may find it hard to muster the motivation to attend classes, participate in extracurricular activities, or engage in academic pursuits. This lack of motivation can create a vicious cycle, as the less involved a student becomes, the more isolated and disengaged they may feel from their educational journey.

Untreated mental health conditions can have far-reaching consequences beyond academic performance. The decline in overall wellness caused by these conditions can further hinder student retention. Mental health issues can affect various aspects of a student’s life, including their physical health, relationships, and ability to engage in self-care. When faced with the daily challenges of managing their mental health, students may find it difficult to prioritize their education and allocate the necessary time and energy to succeed academically.

Addressing First-Year Students’ Mental Health

The transition into college can be particularly challenging for first-year students. They’re often away from home for the first time, navigating a new environment, and building new social relationships. To support students during this critical period, colleges should consider the following:

  1. Implement orientation programs that address mental health and provide information on available support.

  2. Assign peer mentors to first-year students to help them navigate the college experience and offer guidance on mental health resources.

  3. Organize social events and activities that promote a sense of belonging and foster student connections.

  4. Create online platforms where students can seek advice and support from their peers or professionals.

  5. Regularly communicate through newsletters, emails, and social media sharing information on mental health resources and self-care practices.

The Role of College Counseling Centers

Recognizing the detrimental impact of mental health issues on student retention, colleges, and universities are increasingly prioritizing mental health services. Accessible and inclusive counseling services significantly improve retention rates for students facing mental health concerns. Offering therapy, support groups, and resources help students develop effective coping mechanisms to navigate the challenges of college life.

In addition to counseling services, colleges have also invested in mental health awareness campaigns and education programs. These initiatives help reduce mental health stigma, encouraging students to seek help and support without fear of judgment. Normalizing conversations about mental health is essential in fostering a campus culture that values and prioritizes the well-being of its students.

Key Takeaways

The impact of mental health on academic performance, overall well-being, and student retention is significant, making it imperative for colleges to prioritize mental health. By providing accessible services, promoting mental health awareness, and implementing strategies tailored to first-year students, colleges can support students in their journey toward achieving academic success while maintaining their mental health.

Continue Learning: Check out our blog, Creating Inclusive Health and Counseling Centers, to enhance your efforts to increase student retention, specifically amongst LGBTQIA+ students. 

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Your Top Counseling EHR Questions Answered

How is patient privacy safeguarded? What sets Medicat apart from other solutions? How well does it integrate with your health clinic?

We’re here to answer these questions and more! We understand that transitioning to a new EHR can be challenging, so we’re committed to providing you with all the details needed to make an informed, confident decision. Read on for answers to frequently asked questions about Medicat’s Counseling EHR Solution.

  • 1. How quickly can we implement Medicat’s counseling solution?

    Implementation can take as little as one month. We provide implementation “boot camps” to rapidly configure the solution to your needs and train your team. Timelines can vary depending on your organization’s unique requirements (e.g., historical record import, 3rd party system interfaces, etc.).

  • 2. How much does the Medicat Counseling solution cost?

    Pricing depends on several factors including the number of people in your clinic and your workflow. Please contact our team to learn more.

  • 3. Is Medicat’s counseling solution cloud-based?

    Yes. Medicat’s counseling solution is easily accessed via any web browser (e.g., Chrome, Edge, Firefox, Safari, etc.). The benefits of being cloud-based and web-based include better data protection, increased flexibility and scalability, and greater integration abilities.

  • 4. How is Medicat’s counseling solution different than Titanium?

    There are many differences between Medicat and Titanium. Most notably, Medicat’s Counseling solution is entirely web-based and hosted on servers that Medicat maintains with 99.99% uptime.

    Titanium, on the other hand, is installed locally at your institution (i.e., it is “on-premise” software), requiring your IT team to provision infrastructure to support the tool and any required integrations.

    View key differences between Medicat and Titanium here.

    For a more comprehensive comparison between Medicat and Titanium, please contact our team.

  • 5. Does Medicat support Single Sign-On (SSO)?

    Medicat supports the SAML protocol, which enables a number of SSO solutions such as Azure and Shibboleth.

  • 6. Does Medicat support integrated clinics?

    Medicat provides software tailored to the unique requirements of both health and counseling clinics AND enables integrated clinics to share patient information where appropriate.  The platform’s robust permission features ensure that every system user only has access to the data you want them to have access to.

    Alternatively, if your college prefers to run the health and counseling clinics separately, all patient records can be kept separate.

    Learn more about managing shared data between health and counseling centers here

  • 7. Can I use Medicat to manage my counseling trainees?

    Yes, The Medicat counseling solution has a dedicated supervision module to make trainee management painless.

    Many clinics employ interns that require training, documentation management, hours tracking, note review and feedback, etc.

    The Medicat Counseling Supervision Module minimizes the burden of managing counseling trainees with smart, purpose-built features that fit seamlessly with the rest of your clinic’s workflow.

  • 8. How does Medicat ensure client data is secure?

    Medicat’s systems and processes are designed to be consistent with HIPAA guidelines as well as the Service Organization Control Type 2 (SOC 2) framework, a cybersecurity compliance framework developed by the American Institute of Certified Public Accountants (AICPA).

    In addition to managing system performance and security day to day, Medicat performs SOC 2 audits on an annual basis. Learn more about Medicat’s industry-leading security. 

  • 9. My counseling center is a member of CCMH – does Medicat contribute to the Standardized Data Set (SDS)?

    Absolutely! College counseling centers using Medicat One are able to integrate the Standard Data Set client information questions into any form they use with students.

    See our integration with CCMH in action here.


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Enhancing Provider Well-Being in College Health Centers: How to Prevent Burnout

Healthcare Provider Burnout
The Campus Healthcare Provider Burnout Struggle is Real!

Healthcare providers play a vital role in keeping the world (and especially campuses!) running smoothly. Because of the demanding nature of their careers, they are especially susceptible to becoming overwhelmed. In the college and university setting, this fatigue can teeter on the edge of burnout. Even the National Library of Medicine asserts that burnout in the healthcare setting can leave a detrimental impact on providers, patients, and the institution itself. Taking the right measures to ensure your staff’s well-being can help offset these risks.

There are several strategies that clinics can implement to prevent and combat provider and staff burnout:

1. Foster Positive Work Environments

Healthcare providers thrive in environments that support ethical and meaningful care. Creating a supportive workplace starts with maintaining an organized office. A clean and tidy workspace—both physical and digital—reduces stress, improves focus, and supports mental well-being. Intuitive EHR systems and clear organization help providers access the tools and information they need, boosting productivity and lowering frustration.

Strong communication is another pillar of a positive work environment. Ensuring smooth and effective communication between team members keeps appointments, documentation, and workflows on track. Clinics that emphasize open dialogue reduce misunderstandings, enhance collaboration, and create a more harmonious workplace.

Acknowledging employees’ efforts is equally important. Regularly expressing appreciation fosters a culture of value and respect. Staff who feel recognized are often more motivated, engaged, and committed to their roles. A simple gesture of gratitude can go a long way in building team morale and workplace satisfaction.

2. Offer Technological Solutions

Outdated systems and inefficient tools can contribute to frustration and burnout. Clinics equipped with modern, user-friendly technology can optimize daily operations and improve overall productivity. Implementing an advanced EHR system simplifies administrative tasks like scheduling, record-keeping, and patient charting.

Centralized software reduces the need for multiple programs or manual paperwork, creating a more organized and secure system for managing student data. Efficient tools also enable providers to spend less time on documentation and more time delivering quality care. Features like one-click input and streamlined charting save time while improving accuracy and reducing stress.

Investing in the right technology ensures that staff can easily handle higher patient volumes, keeping clinics running smoothly and providers focused on what matters most—student care.

3. Offer Options for Flexible Work Environments

Flexibility in the workplace can also reduce burnout. Allowing providers to work remotely or offer telehealth appointments gives them greater control over their schedules. Flexibility helps staff balance work and personal commitments, leading to better mental health and job satisfaction.

Incorporating per diem staff is another way to support flexibility. On-call staff can step in when needed, preventing full-time employees from feeling overwhelmed. Flexible scheduling options, like shorter or alternative shift lengths, also enhance work-life balance.

Research shows that nurses working shifts of ten hours or longer are significantly more likely to experience burnout, job dissatisfaction, and an intention to leave their roles compared to those working shorter shifts. Thus, adequate staffing and thoughtful scheduling are both crucial to preventing provider fatigue.

Finally, when staff have input on their schedules, they feel empowered and valued. This approach reduces fatigue, increases motivation, and helps clinics maintain a high standard of care.

Key Takeaways

Taking care of healthcare providers ensures better outcomes for everyone. Burnout can result in fewer students being seen, a decline in care quality, and increased turnover—all of which impact clinic efficiency and the student experience. 

Creating a positive workplace, integrating modern tools, and offering flexibility can alleviate these challenges and help teams thrive. Prioritize staff well-being to create a workplace where providers feel supported, students receive exceptional care, and your clinic continues to succeed.

Learn about the impact Medicat’s EHR can have on your campus. View Wesleyan’s success story. 

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Making Teletherapy Sustainable for Your Campus

Online Therapy

As the world becomes increasingly digital, teletherapy has become a popular way for students to access mental health services. Teletherapy is a form of therapy that is conducted over video, phone, or text messages. It allows students to receive the help they need without having to physically visit a therapist’s office.

Teletherapy has become even more important since the COVID-19 pandemic. Furthermore, this is likely due to students having been isolated from their support systems and possibly experiencing increased stress and anxiety.

Here are some ways to make teletherapy sustainable for your campus:

Invest in Relevant Technology

Investing in reliable and user-friendly technology is essential to keeping teletherapy sustainable on your campus. The right tools not only ensure smooth, uninterrupted sessions for students and staff but also make the entire process more efficient.

For example, some key technology investments might include:

  • Purchasing HIPAA-compliant video conferencing software
  • Providing students with smartphones or tablets for teletherapy sessions
  • Ensuring that your campus Wi-Fi can thoroughly support online counseling sessions

Ultimately, these technology upgrades help create a seamless teletherapy experience. As a result, students can access the support they need without facing technical challenges, making the program more effective and accessible for all.

The Importance of Teletherapy Training for Staff

Teletherapy involves unique skills and techniques that differ from in-person therapy, so it’s crucial to properly train your counseling staff on how to conduct effective virtual sessions. Well-trained staff can provide a higher level of care, ensuring students feel supported even from a distance.

Key areas to focus on during training include:

  • How to build rapport with students over video or phone
  • How to deal with technical issues in the moment
  • How to ensure that students feel comfortable and safe during their sessions

Equipping staff with these skills ensures they can confidently navigate the challenges of teletherapy, creating a smoother experience for all. This training is vital for maintaining a high standard of care in a virtual setting.

Create Clear Policies and Guidelines

To keep a teletherapy program running smoothly and effectively, it’s essential to set clear policies for both students and staff. These guidelines help manage expectations and ensure everyone is on the same page.

Some important areas to cover might include:

  • Guidelines for how students can schedule teletherapy sessions
  • What to do if a session is interrupted due to technical issues
  • How to ensure the privacy and confidentiality of teletherapy sessions

Having these policies in place can help maintain a consistent and reliable approach to offering care. Clear communication goes a long way in building trust and ensuring the program’s long-term success.

Communicate (Even Overcommunicate) With Students

Knowing what resources are available and how to access them is key for students. When it comes to communication, more is better—overcommunicating can help ensure students don’t miss out on important information.

Some ways to keep students aware of the teletherapy services offered include:

  • Sending regular emails or newsletters to students
  • Creating a webpage or portal where students can access teletherapy resources
  • Hosting virtual meetings to discuss the benefits of teletherapy

Constant communication helps students feel connected and aware of the support and resources available to them. The more accessible and visible the information, the more likely students are to use the services when they need them.

Evaluate Effectiveness

To keep your teletherapy program sustainable and successful, it’s essential to regularly evaluate how well it’s working. This means taking the time to see what’s going well and where improvements can be made.

Some ways to assess the program’s effectiveness include:

  • Gathering feedback from students and staff about their experiences with teletherapy
  • Tracking the number of students who access teletherapy services
  • Monitoring student outcomes

Regular evaluations help ensure the program stays on track and continues to meet students’ needs. By listening to feedback and analyzing data, you can make informed adjustments that keep the service valuable and accessible for everyone.

Address Equity Issues

For teletherapy to be truly sustainable on your campus, it’s essential to address equity concerns around access and availability. Not all students face the same challenges, so it’s important to create solutions that help everyone get the support they need. This could include:

  • Providing teletherapy services to students who live in remote or underserved areas
  • Ensuring that students with disabilities have access to teletherapy services
  • Providing resources for students who may not have access to technology or internet connectivity

Addressing these equity issues ensures that all students, regardless of their circumstances, have the opportunity to benefit from teletherapy. When everyone has fair access to care, the program becomes stronger and more inclusive for the entire campus community.

Key Takeaways

Teletherapy is a crucial tool for providing mental health services to students, especially during stressful and uncertain times. To make teletherapy sustainable on your campus, consider investing in technology and training staff.

Additionally, create clear policies and maintain open communication with students. Regularly evaluate the program’s effectiveness and address any equity concerns. These steps will help ensure that all students have access to the support they need to thrive.

Want more tips for improving mental health care on your campus? View our blog, Optimize Your Campus Counseling Center: Strategies for Success, to learn more.

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The Evolving Landscape of Suicide Prevention on College Campuses

Suicide is a significant public health issue, and college students are particularly at risk. Awareness of the high rates of suicide among college students continues to grow, highlighting the need for effective prevention efforts.

Let’s explore some of the current trends in college student suicide rates and discuss strategies that support suicide prevention on college campuses.

According to the National Institute of Mental Health, suicide is the third leading cause of death among college-aged individuals (18-22 years old). Among adults across all age groups, the prevalence of serious suicidal thoughts is highest among young adults aged 18-25 (11.3%).

There are many reasons why suicide rates are high among college students.

These can include:

  • The pressure to do well in school
  • Desire to fit in socially
  • Difficulty managing stress and anxiety

Moreover, some college students may also partake in risky behaviors, like using drugs or alcohol, which can increase their risk of suicide.

Therefore, in response to rising suicide rates among college students, many colleges and universities are taking proactive steps to prevent these tragedies and support those in need.

Here’s how they are tackling this critical issue:

Peer Support Programs: Students Helping Students

Many colleges and universities offer peer support programs, where students are trained to help and guide their peers. These programs are especially helpful for students who might be uncomfortable going to traditional counseling.

Crisis Intervention and Emergency Response Teams

Another important part of suicide prevention is creating crisis intervention and emergency response teams. These teams consist of mental health experts and trained staff who can step in and help students when they need it most.

Raising Awareness Through Education and Workshops

Colleges and universities also run programs to raise awareness about suicide and mental health issues. These programs might include training sessions, workshops, and other events to help students and staff learn more about mental health and where to find support.

Using Research and Data to Improve Suicide Prevention

Furthermore, there’s also been a focus on research and data collection. This helps better understand the factors that contribute to suicide among college students. Specifically, this includes the development of tools and resources to help colleges and universities identify and intervene with students at risk.

For instance, one valuable resource many campuses are using is the CCMH standard dataset and the CCAPS 34/62 forms. These forms provide insights into student mental health and help counselors monitor risk factors. As a result, by integrating these forms as part of standard mental health screenings, college counseling clinics can enhance their ability to support students and prevent crises before they escalate.

Key Takeaways

Overall, it’s clear that the issue of suicide among college students is a complex and multifaceted problem. While progress has been made in terms of prevention and intervention, there is still much work to be done to prevent suicide on college campuses.

By implementing a range of strategies and working together to promote mental health and support students in need, colleges and universities can play a supportive role in reducing the rates of suicide among students.

Want to reach more students with your counseling services? Check out these tips from Belmont University.

P.S. Did you know we integrate with the CCMH standard dataset and CCAPS forms? Learn more about how this integration can benefit your clinic!

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Trendwatch: Innovations in Mental Health Counseling

In recent years, there’s been a growing awareness of the importance of mental health and the impact it can have on an individual’s overall well-being. This has led to a greater focus on mental health services within college and university settings, as students face a range of challenges and stressors that can affect their mental health.

Mental health counseling programs within colleges and universities provide support and resources to students struggling with their mental health and can play a crucial role in helping students to thrive and succeed in their academic pursuits.

Rise In TelehealthThe Rise of Telehealth

One important innovation in college mental health counseling programs has been the integration of technology and teletherapy services. With the rise of telehealth and the COVID-19 pandemic, many counseling programs have had to adapt to remote delivery models to continue providing support to students. This has involved the use of video conferencing platforms and other technologies to enable counseling sessions to take place remotely.

Teletherapy has a number of benefits for both students and counselors. For students, it provides greater access to counseling services, particularly for those who may have difficulty physically accessing a counseling center due to location, mobility issues, or other constraints. It also allows students to access counseling services from the comfort and privacy of their own homes, which can be particularly helpful for those who may be hesitant to seek out in-person counseling due to stigma or other concerns.

For counselors, teletherapy can allow for greater flexibility in terms of scheduling and the ability to see more clients each day. It can also reduce the need for physical office space and other overhead costs, making it a more cost-effective way to provide counseling services.

A Focus on Diverse Providers

Diversity and representation are crucial for college students who are undergoing mental health counseling. When individuals seek counseling, they often feel vulnerable and are looking for a safe and supportive environment to share their experiences. Having counselors who reflect the diversity of the student body can help create a sense of trust and comfort for those seeking help.

It can also lead to better communication and understanding between the counselor and the student, which is essential for effective therapy. Additionally, representation can help reduce stigma and increase awareness of mental health issues within different communities, making it easier for students to seek help without fear of judgment or discrimination.

Overall, promoting diversity and representation in mental health counseling can improve access to care and promote better mental health outcomes for college students.

Group Support Is Picking Up Steam

Another innovation in college mental health counseling programs has been the incorporation of group counseling and peer support groups. Group counseling can be an effective way for students to connect with others who are facing similar challenges and benefit from the support and perspective of their peers. Group counseling can also be more cost-effective and efficient for counseling centers, as it allows for the delivery of support to multiple students at the same time.

Peer support groups can also be a valuable resource for students struggling with mental health issues. These groups can foster a sense of community and can be particularly helpful for students who may not feel comfortable seeking out traditional counseling services.

Improving the Patient Experience

In addition to these innovative approaches to delivering counseling services, there has also been a focus on improving the structure and resources of college mental health clinics. This includes efforts to increase staffing levels and the availability of mental health professionals, as well as efforts to create more welcoming and inclusive environments for students seeking help.

One way that colleges and universities have sought to increase the availability of mental health professionals is by leveraging the use of trainees and interns. These individuals, who are typically graduate students in psychology or related fields, can provide valuable support to students while also gaining important hands-on experience and training.

Specialized Clinics and Programming

Colleges and universities have also invested in the development of specialized mental health clinics and centers, which can provide more comprehensive and specialized care for students with more severe or complex mental health needs. These clinics can offer a range of services, including individual and group counseling, medication management, and other forms of support and treatment.

Opening Conversations About Mental Health

In addition to these structural changes, colleges, and universities have also increased awareness and understanding of mental health issues among students, faculty, and staff. This includes efforts to educate and train individuals on the signs and symptoms of mental health issues, as well as strategies for promoting mental well-being and resilience.

Innovations in college counseling clinics have brought about significant changes in the delivery of mental health services to college students. These innovations have also helped to destigmatize seeking mental health support and have created a more inclusive and welcoming environment for students.

However, it’s important to acknowledge that there’s still room to improve the accessibility and effectiveness of college counseling clinics, particularly for underrepresented and marginalized student groups. This will require a continued investment in innovative solutions and a commitment to addressing systemic barriers to mental health care.

Overall, the advancements in college counseling clinics are a crucial step forward in supporting the mental health and well-being of college students. By embracing these innovations and continuing to prioritize the needs of students, counseling clinics can help to create a healthier and more supportive campus environment for all.

Interested in learning more about how your campus health solutions can become more integrated and impactful?  Connect with a member of our team.

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