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How to Bring Peer Support to Your Campus

A Guide to Building and Sustaining Successful Programs

Peer support programs have become a vital part of supporting student mental health, empowering students to connect and support one another. These initiatives help reduce the stigma surrounding mental health, creating supportive networks where students can openly share their experiences and challenges.

The structuring of these programs can vary, but at their core, they are student-led initiatives that create a safe space for mental health conversations.

In this blog, we’ll discuss the benefits of peer support programs and how to incorporate a peer support program on your campus. We’ll also share insights from Clare Kehoe and Lindsey Kilpatrick from Morgan’s Message, an organization shedding light on student-athlete mental health and peer support programs.

But First – Why Are Peer Support Programs So Important, Anyway?

Peer support programs are designed to foster connections among students, allowing them to share experiences and provide mutual support. The structure of these programs can vary, but at their core, they are student-led initiatives that create a safe space for mental health conversations.

Studies show that 20% of college students engage in formal peer counseling, and another 62% of those who haven’t yet used it express interest in doing so. The most common reasons students seek peer support include:

  • Stress
  • Anxiety
  • Depression
  • Social Life Challenges
  • Loneliness

Moreover, culturally competent peer counseling is especially important, as usage is higher among Black students (39%), Transgender students (39%), and first-generation students (29%). These students often prioritize finding peer counselors with shared identities and experiences.

Not only do students want support, but they also find meaning in giving it. Around 45% of students who provide peer counseling cite “helping others” as their primary motivation. Also, those involved in peer counseling report higher well-being scores than those who do not participate.

A significant portion of students—36%—say that, when facing a serious mental health issue, they would first turn to a friend or romantic partner for support. The desire for peer support has been amplified by the COVID-19 pandemic, with 48% of students reporting they are now more likely to seek peer counseling. This is especially true for Black students (58%), Latinx students (54%), Transgender students (61%), and first-generation students (54%).

The Advisor’s Role in Peer Support Programs: Dos and Don’ts

Having a staff or faculty advisor is crucial for the success of peer support programs. Advisors provide essential support, strengthen the initiative, and help drive meaningful change on campus. They bridge student-led efforts with the broader campus community, ensuring alignment with institutional goals and securing necessary resources.

Here’s a quick guide to maximize their impact:

Dos for Advisors:

  • Facilitate logistics: Help students reserve rooms, coordinate schedules, and manage event setups.
  • Provide administrative support: Ensure compliance with campus policies and assist with communication across departments.
  • Empower student leaders: Offer guidance without overshadowing or micromanaging their initiatives.
  • Foster collaboration: Serve as a bridge between student groups and campus administration to align efforts with institutional goals.
  • Encourage skill development: Help students build skills in organization, communication, and leadership through their roles in the program.

Don’ts for Advisors:

  • Take over decision-making: Allow students to lead and own their programs to maintain the authenticity of peer support.
  • Limit creativity: Avoid imposing rigid structures that could stifle innovation, collaboration, or enthusiasm.
  • Undermine student voices: Always prioritize and respect student input and lived experiences in shaping program initiatives.
  • Neglect program alignment: Ensure that the program consistently reflects the mission and needs of the campus community.

Focusing on these dos and don’ts creates an environment where students thrive, fostering collaboration and lasting impact through peer support programs.

Maximizing the Impact of Peer-Led Programs

According to the College Peer Support Report 2023, peer-led initiatives are uniquely positioned to address a wide range of student needs, from fostering inclusion to supporting academic and emotional well-being. To ensure these programs reach their full potential, campuses should focus on four key strategies:

  1. Empower Students and Those with Lived Experiences to Lead: Student-led programs are uniquely positioned to address broader issues that impact student engagement and inclusion. Unlike staff-led initiatives, these programs often offer group activities, academic support, and opportunities to foster community connections, making them a cornerstone of holistic well-being on campus.
  2. Provide Comprehensive Peer Support Training: While all students involved in peer support programs should feel adequately trained, there is a demand for additional resources. Training that focuses on systems navigation, cultural humility, and addressing specific mental health experiences—such as psychosis or self-harm—can empower student leaders to point fellow students towards critical support.
  3. Adopt a Trauma-Informed Approach: Ensuring that programs are trauma-informed is critical for supporting student mental health effectively. Peer leaders often express the need for tools to redirect students in crisis towards accessible and thoughtful support options that will help, not further harm, their peers.
  4. Invest in Peer Support Programs: Sustainable funding is essential for growing and maintaining impactful peer support initiatives. These programs not only enhance campus well-being but also expose students to potential careers in mental health, creating a ripple effect of positive change. Investments in educational resources and inter-campus collaboration efforts can further expand the reach and effectiveness of peer support programs.

Strategies for Success

Peer support programs thrive when they engage students in meaningful activities, such as mental health education games or mindfulness workshops. These events help students build skills to manage stress while fostering openness and reducing stigma.

Collaboration across campus is another critical factor in amplifying these programs’ impact. Partnering with other groups allows peer-led initiatives to influence broader policies and create a unified approach to student well-being.

For example, at UMass Lowell, Morgan’s Message inspired the Athletic Director to hire the university’s first-ever athletics-specific mental health counselor. This success story illustrates how peer programs can spark transformative change:

To ensure effectiveness, campuses should prioritize:

  • Elevating student leadership and lived experience
  • Offering ongoing training for peer leaders
  • Using a trauma-informed approach
  • Investing in long-term program sustainability

When combined with collaboration and campus-wide engagement, these strategies can create lasting change in supporting student mental health.

The Power of Peer-Led Support

Peer support programs not only reduce the stigma surrounding mental health but also build lasting support systems for students. Empowering students to lead these initiatives fosters a sense of belonging and strengthens campus communities.

Research highlights the unique value of peer-led programs, which often complement staff-led initiatives. While clinical counseling programs address more advanced and specific mental health needs, peer-led programs offer holistic opportunities for students to connect vulnerably with one another. Together, these approaches ensure students have access to a diverse menu of mental health resources to meet their needs.

Creating mentorship opportunities and safe spaces for connection, peer-led initiatives play a crucial role in ensuring no student feels isolated. These programs help students thrive—academically, socially, and emotionally—while reinforcing the importance of shared experiences and mutual support.

Key Takeaways

Peer support programs are essential for fostering a healthy, supportive environment on college campuses. Creating spaces where students can turn to their peers for help improves mental health outcomes and strengthens the sense of connection within the campus community.

Download Morgan’s Message’s education guide to access structured monthly meeting topics.

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Understanding the Okanagan Charter: A Framework for Prioritizing Campus Well-Being

In recent years, colleges and universities worldwide have prioritized student well-being as an integral part of their mission. Furthermore, not only does investing in wellness programs support student health and satisfaction, but it also offers additional benefits. These extra benefits include improving graduation rates, strengthening institutional reputation, reducing recruitment costs, and boosting student retention.

However, establishing meaningful well-being initiatives that align with academic goals and institutional values can be a complex challenge. Enter the Okanagan Charter, a powerful guiding framework designed to help higher education institutions create, implement, and sustain holistic wellness programs.

Recently, we hosted a webinar with three college health leaders—Dr. Oliver Tacto of Maryville University, Emily Pagano of UConn, and Kelly Gorman of UAlbany— shared insights on best practices for promoting wellness on college campuses. Each of their institutions has committed to the Okanagan Charter, setting an example for how campuses can foster a culture of well-being.

What is the Okanagan Charter?

The Okanagan Charter was created in 2015 at the International Conference on Health Promoting Universities and Colleges in Kelowna, Canada. Its goal is to inspire colleges and universities to integrate health into every aspect of campus life. Unlike typical health initiatives, the Charter calls for a comprehensive approach, taking into account the physical, mental, emotional, and social well-being of students, faculty, and staff.

The Charter consists of two primary calls to action:

1. Embed Health into All Aspects of Campus Culture:
Colleges should make well-being a core part of campus life, not just through wellness services, but across all departments and activities.
2. Lead Health Promotion Locally and Globally:
Universities are encouraged to engage with local communities, health organizations, and global partners, creating a supportive ecosystem for all involved.

These calls help institutions, like our recent webinar speakers, build environments where students, staff, and faculty feel supported in every part of campus life.

Hear Dr. Oliver Tacto’s take on the Okanagan Charter in the clip below:

Why the Okanagan Charter Matters for Higher Education

In today’s competitive higher education landscape, where the mental health and overall well-being of students are essential, the Okanagan Charter offers universities a holistic framework to create an impactful, inclusive, and sustainable approach to wellness.

Here’s why the Okanagan Charter matters now more than ever:

  • Aligning with Institutional Values: With many students and their families prioritizing well-being when choosing schools, the Okanagan Charter helps colleges establish wellness programs that align with institutional values, strategic plans, and mission statements, strengthening their reputation and appeal.
  • Supporting Mental Health: As the demand for mental health services continues to rise, the Charter provides a pathway for campuses to develop comprehensive support systems that prioritize mental health without limiting their focus to clinical services.
  • Fostering a Supportive Campus Culture: The Charter’s emphasis on embedding health into all aspects of campus life encourages institutions to foster a supportive culture where students, faculty, and staff feel valued and empowered to take charge of their well-being.

P.S. – You can download a copy of the Okanagan Charter here.

Key Principles for Mobilizing Whole-Campus Health Initiatives in Higher Education

Furthermore, the Okanagan Charter lays out guiding principles to help campuses take action toward whole-system health. Following these principles allows institutions to create healthier, more inclusive campus environments.

Key principles that drive the Okanagan Charter’s approach to whole-campus health initiatives include:

  • Using settings and whole system approaches: Focus on holistic, system-wide methods to create healthy conditions in higher education and model health promotion for other settings.
  • Ensuring comprehensive and campus-wide approaches: Implement interconnected strategies for the whole campus.
  • Leveraging participatory approaches to engage the voice of students and others: Set ambitious goals and engage all stakeholders—students, staff, faculty, and leaders—in collaborative, participatory efforts to establish priorities and foster widespread commitment to action.
  • Developing trans-disciplinary collaborations and cross-sector partnerships: Foster collaborations across disciplines and sectors, both on campus and with local and global partners, to drive comprehensive health initiatives and promote health knowledge and action in wider communities.

Hear Emily’s thoughts on what it means to collaborate versus cooperate:

  • Promoting research, innovation and evidence-informed action: Ensure research and innovation provide evidence to shape health policies and practices, enhancing sustainability on campus and in society, while adapting actions based on new findings.
  • Building on strengths: Adopt an asset-based approach to recognize strengths, address challenges, celebrate successes, and share lessons to continuously improve campus health and well-being.
  • Valuing local and indigenous communities’ contexts and priorities: Promote health by engaging with and understanding the contexts and priorities of local and indigenous communities, while considering the perspectives of vulnerable and transitioning populations.
  • Acting on an existing universal responsibility: Uphold the “Right to Health” declared in the Universal Declaration of Human Rights by ensuring health promotion actions reflect social justice, equity, dignity, diversity, and the interconnectedness of health with social, economic, and ecological factors.

Key Takeaways

The Okanagan Charter empowers campuses to prioritize holistic well-being by embedding health into all areas of campus life and fostering a supportive community. Incorporating these principles allows colleges and universities to create sustainable wellness initiatives that truly enhance the campus community as a whole.


Gain tips for enhancing wellness from three college health experts here.

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The ROI of Investing in Student Well-being Programs

How Colleges Can Enhance Campus Value

In today’s competitive higher education landscape, colleges and universities face growing pressure to prove their value. One of the most effective ways to do this? Invest in student well-being programs.

By prioritizing wellness programs, institutions improve students’ well-being and positively impact retention, satisfaction, and graduation rates. How these types of programs enhance campus value goes beyond just student success—it strengthens the institution’s overall appeal and value to students and their families.

Why Student Health Matters More Than Ever

Freshman enrollment was down by 5% in 2023 compared to the previous year, but the impact varies across different types of colleges:

Public and Private Nonprofit Four-Year Institutions: Experiencing considerable drops, with freshman enrollment down by 8.5% and 6.5%, respectively.

Four-Year Institutions with High Pell Grant Recipients: Seeing the most severe declines, with enrollment plummeting over 10%.

Community Colleges: Facing a much smaller impact, with only a 0.4% decline in freshman enrollment.

Considering these trends, colleges must focus on improving attrition and retention rates. A supportive environment that addresses mental health challenges is essential for enhancing the overall college experience. A 2022 National College Health Assessment (NCHA) study found that depression hinders academic performance for 24.3% of college students, while anxiety affects 34%.

Clearly, student wellness programs aren’t just a “nice-to-have;” it’s a critical factor in academic success and institutional stability.

Addressing these health challenges allows colleges to show how well-being programs enhance campus value and positively impact students in many ways.

The Financial ROI of Wellness Programs

Investing in wellness programs can be financially beneficial for institutions. Here’s how:

Rising Recruitment Cost
Recruitment costs for colleges and universities are on the rise, placing additional financial pressure on institutions to attract and retain students. For four-year private institutions, the average cost to recruit a single student now stands at $2,795, while public institutions spend around $494 per student.
Improved Student Satisfaction
Health and wellness services are key considerations for students when selecting a college. Yet, only about a quarter of students express satisfaction with their wellness facilities, and another quarter see room for improvement. Investing in comprehensive wellness offerings can be a meaningful way for colleges to boost student satisfaction and support academic success.
Higher Graduation Rates
Furthermore, around half of students report that struggling with their physical health and wellness hinders their academic performance. This emphasizes the need for supportive resources that promote student health to help them succeed academically, and in turn, graduate. Additionally, higher graduation rates improve an institution’s reputation and rankings, which can attract even more students.

Essential Components of a Campus Wellness Program

To maximize the ROI of wellness programs, colleges need a well-rounded approach that meets diverse student needs. Here’s a breakdown of what a successful wellness program includes:

  • Mental Health Support: Quick access to high-quality mental health services can make a world of difference for struggling students.
  • Preventive Health Services: Regular check-ups, vaccination clinics, and health education promote overall health.
  • Wellness Workshops and Training: Stress management, resilience training, and sleep hygiene workshops empower students to take control of their well-being.
  • Digital Health Tools: Telehealth and wellness apps make it easy for students to access support, no matter where they are.

These components highlight how wellness programs enhance campus value by addressing critical aspects of student health, supporting both academic success and personal growth.

Measuring the ROI of Wellness Programs

To justify the investment in wellness programs, institutions should measure their impact on student success. Tracking these metrics can clearly demonstrate how wellness programs enhance campus value:

  • Retention and Graduation Rates: High retention and graduation rates reflect positively on the institution’s ability to support students.
  • Utilization Rates of Health Services: Tracking the usage of mental health and wellness services shows their value to the administration.
  • Student Satisfaction Scores: Surveys can reveal how students perceive wellness services, highlighting areas of improvement.

Evaluating these metrics allows colleges to see firsthand how wellness programs enhance campus value and contribute to long-term success.

Key Takeaways

Well-being programs inarguably enhance campus value. These programs create healthier students, boost retention, and foster loyalty. Colleges that prioritize wellness are not only helping students succeed but also reinforcing the worth of higher education.

Ultimately, how wellness programs enhance campus value is about more than just ROI. It’s about creating an environment where students can thrive, graduate, and look back on their college experience with pride. Making this commitment, colleges position themselves as leaders in the evolving landscape of higher education, and students reap the benefits.

Continued Reading: Mental Health Support Proven to Improve Student Retention

Interested in learning more about how your campus health solutions can become more integrated and impactful?  Connect with a member of our team.

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Meeting the Growing Demand for Campus Mental Health Support

Adam Cole, CEO

Written by Adam Cole, CEO, Medicat

According to a 2023 survey from the Healthy Minds Network, 41% of college students reported having symptoms of depression, while 36% reported anxiety. These numbers are staggering.

Considering the growing pressure on students and the increasing willingness of students to seek help, college counseling centers are struggling to keep pace with the demand for services.

This gap between supply and demand is leaving many students without timely access to care, leading to sometimes significant delays in services. The strain on college counseling centers is further complicated by the shortage of mental health professionals. The U.S. Health Resources and Services Administration projects that by 2025, the demand for mental health professionals will exceed supply by 250,000 full-time providers. For colleges and universities, hiring more counselors is not only cost-prohibitive but often impossible due to this shortage.

Moreover, the growing mental health crisis among students has a ripple effect on academic performance and retention rates. A survey from the American Council on Education found that 66% of college presidents listed student mental health as a top concern, recognizing the direct link between well-being, student success, and retention.

Clearly, this is not just a mental health issue—it’s an academic and institutional challenge. While many colleges attempt to address the growing demand by expanding their counseling staff, this linear solution falls short of addressing the root causes and exponential growth of the problem. There has to be a better path forward.

The Limits of Simply Expanding Counseling Staff

The most straightforward solution to rising demand might seem to be hiring more counselors. However, this presents several challenges. First, mental health professionals are in short supply, particularly those with experience working with young adults in academic settings. Plus, hiring qualified staff is not only costly, but it also fails to scale at the same rate as demand.

Furthermore, simply increasing the number of counselors doesn’t address the systemic issues that contribute to mental health challenges on campuses. A reactive approach—where students are only supported after they reach a crisis point—leaves many without the preventive care they need to maintain their well-being.

To truly meet the needs of today’s students, we need to rethink how we approach mental health on campus. Instead of focusing solely on reactive measures, colleges should invest in building robust community support systems that focus on prevention, early intervention, and holistic care.

Building Community as a Preventive Measure

One of the most effective ways to reduce the strain on counseling centers is to build a strong campus community that supports mental health and well-being.

College is not just a place for academic achievement; it’s a space where students learn to build relationships, develop life skills, and find their place in the world. A sense of belonging and connection can be a powerful buffer against the stressors that lead to mental health struggles.

Institutions can foster this sense of community by promoting (and providing logistical and financial support to):

  • Peer support/mental health programs
  • Student organizations
  • Group events that encourage socialization and emotional connection

By creating opportunities for students to engage with one another and feel supported, we can prevent some of the issues that lead to mental health challenges like anxiety, depression, chronic stress, and loneliness.

Leveraging Peer Support Networks

Peer support programs have gained significant momentum on college campuses in recent years, and for good reason. These networks empower students to be part of the solution, creating a culture of care that extends beyond the walls of the counseling center. When students are trained to recognize signs of distress in their peers and offer meaningful support, the entire campus benefits.

After talking with a few of our clients, I’ve heard how effective peer support can be in supplementing traditional counseling services. By creating structured and moderated peer support programs, schools can extend their reach and provide help to students who might not otherwise seek it. These programs also serve as a valuable bridge to professional care, offering students an accessible first step in addressing their mental health needs.

The key to success with peer support programs is training and close supervision. While students can be incredibly empathetic and insightful, they are not a replacement for professional counselors.

Instead, they serve as a complement, helping students navigate the challenges of daily life and guiding them toward appropriate resources when needed. With the right infrastructure in place, peer support networks can significantly reduce the burden on counseling centers while fostering a culture of mental health awareness and support. 

Moderated Online Student Communities

In addition to in-person peer support, online communities can also play a pivotal role in promoting mental health on campus. Digital platforms, when moderated appropriately, offer a space for students to connect, share their experiences, and offer each other support from anywhere, at any time.

By creating moderated online communities, institutions can provide students with a safe, accessible space to share their thoughts and experiences. These forums can serve as an extension of the peer support networks, offering students another avenue to seek help and connect with others. Moderators can ensure that discussions remain supportive and productive, intervening when necessary to guide students toward professional help.

Online communities are particularly valuable for students who may not feel comfortable seeking help in person or who struggle to find time to visit a counseling center. Offering multiple options for support—both in-person and online—can create a more inclusive and accessible mental health care system. 

The Pitfalls of Outsourcing Mental Health Care

Some institutions have turned to external, third-party mental health providers to address the growing demand for mental health services. While these services can be convenient and offer a more immediate “release valve” during periods of high demand, they come with significant drawbacks.

Outsourcing care is often more expensive in the long term, and it generally lacks the personalized approach that’s essential for meeting the unique needs of a campus community.

Mental health care is deeply personal, and students benefit most when they receive support from professionals who understand their specific environment and challenges. External providers may not have the same level of insight into campus culture, student demographics, or the issues affecting a particular institution. As a result, the care they provide can feel disconnected and impersonal.

Additionally, outsourcing services can undermine the sense of community that is so crucial for student well-being. When students rely on external providers, they miss out on the opportunity to build relationships with campus staff and peers, which are key components of a robust support system.

A Path Forward: Holistic, Integrated Mental Health Support

The growing demand for mental health services on college campuses requires a comprehensive, integrated approach. Rather than focusing solely on increasing the number of counseling staff, institutions should invest in building community, promoting peer support, and leveraging technology to create a more holistic support system.

At Medicat, we’re committed to helping colleges and universities develop sustainable mental health care solutions that meet the needs of their students. Fostering a culture of care, investing in preventive measures, and providing personalized support ensures that every student has access to the help they need—before they reach a crisis point.

See how Medicat’s Counseling EHR can help you improve clinical workflow and reach more students with a self-guided demo!

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Creating Inclusive Health and Counseling Centers

Your Guide to Best Practices

In recent years, there has been a growing recognition of the importance of creating inclusive health and counseling centers for LGBTQIA+ students. Ensuring that all students, regardless of their sexual orientation or gender identity, feel safe and supported is crucial for their well-being and academic success.

Let’s walk through some best practices that will make your health and counseling centers more inclusive for LGBTQIA+ students. Plus, continue reading to learn what top schools like Rutgers, Tufts, and Ohio State are doing to support their campus communities.

1. Staff Training and Education

Provide ongoing training for healthcare providers and counseling staff on LGBTQIA+ health concerns and challenges. This includes understanding the specific mental health needs of LGBTQIA+ students, as well as using inclusive language and respecting students’ preferred names and pronouns. Staff should be well-versed in cultural competency to create an environment where LGBTQIA+ students feel seen and respected.

2. Inclusive Policies and Practices

Work with campus leadership to develop and implement policies that explicitly prohibit discrimination based on sexual orientation and gender identity. Ensure that these policies are clearly communicated to both staff and students. Incorporate inclusive practices such as providing gender-neutral bathrooms within your clinics and offering a range of options on intake forms to capture a student’s gender identity and preferred name. Make sure this information is prominently displayed in your EHR and scheduling systems so that staff can refer to a student the right way, the first time.

3. Visible Support and Resources

Display LGBTQIA+ affirming materials, such as posters, brochures, and pride flags in health and counseling centers. This visible support can help create a welcoming atmosphere. Additionally, provide resources and referrals to LGBTQIA+-friendly healthcare providers, therapists, and support groups both on-campus and in your local community.

Note: Unique strategies for promoting resources to students can be found here.

4. Confidentiality and Privacy

Ensure that confidentiality and privacy are prioritized, as many students may be concerned about being outed or facing discrimination. Reassure students that their information will be kept private and that their healthcare needs will be handled with sensitivity and respect.

5. Student Feedback and Involvement

Engage LGBTQIA+ students in the development and evaluation of health and counseling services. Solicit feedback through surveys, focus groups, and advisory committees to ensure that services are meeting their needs and to identify areas for improvement.

6. Comprehensive Coverage

Advocate for student health insurance plans to include comprehensive coverage for LGBTQIA+ healthcare needs. This should encompass routine care, mental health services, and specific needs such as hormone replacement therapy, gender-affirming surgeries, and other gender-affirming treatments. Ensuring that insurance plans do not exclude this type of care is critical for the health and well-being of LGBTQIA+ students.

7. Policy Guidelines

Refer to established guidelines and best practices, such as those provided by the American College Health Association (ACHA). ACHA provides a Trans-Inclusive College Health Programs guide for creating inclusive healthcare environments, for example. This guide provides recommendations on medical records, health informatics, mental health services, and continuing education and training.

8. Equitable Access

Promote equitable access to well-being services to ensure that all students can achieve their full academic potential. Addressing chronic or acute physical and mental health needs promptly can meaningfully contribute to their success on campus.

Real-World Examples and Best Practices

Drawing inspiration from successful initiatives in higher education, we can create more inclusive health and counseling centers.

Here are some examples of how schools across the country are prioritizing LGBTQIA+ health and wellness:

  • Rutgers University offers comprehensive care for transgender and gender non-binary students through the Rutgers Center for Transgender Health. This center provides medical counseling, hormone therapy, hormone-level monitoring, and assistance with referrals to external providers such as surgeons and endocrinologists. Additionally, they help students with signing official name-change documents.

    Health services include continuous hormone therapy, laboratory testing, genital and chest reconstruction surgery, psychotherapy, and surgery to change secondary sex characteristics. Rutgers Student Health ensures gender-affirming care for all registered students, regardless of their insurance coverage, including those on the Student Health Insurance Plan (SHIP).

    Counseling services include individual and group counseling, crisis management, substance abuse assessment and treatment, and psychiatric services. The center is dedicated to improving transgender and non-binary health through evidence-based care, research, and education, aiming to create a welcoming and supportive environment throughout the gender affirmation process.

  • Tufts University offers comprehensive, inclusive health services for LGBTQIA+ students, including specialized trans health care, hormone treatment, and gender-affirming surgery information. Students can self-identify their name, gender identity, and pronouns in records.

    Gender-affirming hormone Treatment (GAHT) and surgeries follow World Professional Association of Transgender Health (WPATH) guidelines, with support for medication and ongoing care. Insurance and billing assistance is available, and mental health support is provided throughout the process. The university also offers additional resources for ongoing support and name changes.

  • Ohio State University offers extensive mental health support for LGBTQIA+ students through one-on-one counseling, drop-in consultations, and specialized workshops and support groups. Several therapists specialize in LGBTQ+ concerns. CCS supports groups for queer undergraduate and graduate students, plus transgender/non-binary students.

    The Gender Affirming Primary Care Clinic offers transition-related care, primary care, STI testing, HIV PrEP, vaccinations, hormone therapy, and referrals for gender-affirming surgery. The clinic emphasizes teaching future medical professionals to provide affirming care to the transgender community.

Key Takeaways

Creating inclusive health and counseling centers for LGBTQIA+ students is not just about meeting regulatory requirements; it is about fostering an environment where all students can thrive.

By implementing practical steps such as staff training, inclusive clinic policies, and comprehensive healthcare coverage, institutions can ensure that LGBTQIA+ students feel supported and valued. This, in turn, contributes to their academic success and overall well-being.

As we move forward, continuous engagement with the LGBTQIA+ community will be essential in refining these practices and addressing emerging needs.

Continued Reading: Learn more about how and why campuses are focusing on LGBTQIA+ mental health, in particular.

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New Reports in Medicat One Counseling

Learn About Other Must-Have Reports

Leveraging reports to better understand student mental health is vital for college campuses striving to provide comprehensive support services. One powerful tool to help achieve this understanding is the utilization of Medicat One Counseling Reports.

Let’s delve into some of the newest counseling-specific reports now available through Medicat One. Plus, we’ll explore other essential reports that can have a major impact on the way your clinic reports on key outcomes.

To take a tour of our reporting tool, click “Get Started” below:

New & Updated Reports Appointment Statistics

We’re excited to introduce the revamped Appointment Statistics report in M1 Counseling. Gone are the days of piecing together disparate data points from various reports in our Legacy platform; this new report offers a holistic view of appointment trends. While the previous iteration provided visit session and type counts, the revamped Appointment Statistics report offers a complete picture of no-show occurrences in comparison to the total number of students being seen. This data empowers providers to not only track appointment attendance but also identify trends and potential areas for improvement in appointment scheduling and communication with students.

Appointment statistics Medicat One

Demographics by School and Class

Along with the Appointment Statistics report, we know many schools we work with have been looking forward to the Demographics by School and Class report. This report offers a comprehensive snapshot of student demographics including appointment types, academic standing, school association (i.e. School of the Arts), ethnicity, gender, and more. No longer do providers need to sift through disparate sources to gather this vital information; this report seamlessly consolidates these data points, providing a clearer understanding of the unique needs and trends within each school and class.

Demographics by school & class

Notes of Concern

On college campuses, early intervention is essential. With the Notes of Concern report, providers can now access a bird’s eye view of instances where a concerned party (i.e. professor) reaches out about a student who hasn’t yet sought a counseling appointment. This proactive approach not only facilitates smoother intake processes but also provides valuable insight into the broader student population, particularly those who may not be actively engaged in treatment. As finals loom, the increase in Notes of Concern serves as a crucial gauge of the community’s well-being, ensuring that no student slips through the cracks of their school’s support system.

Notes of Concern Report

Additional Reports

Beyond the reports mentioned above, Medicat offers a suite of other valuable reports to empower campuses. Some of these include:

  • Staff Appointment Reports: This report goes a step further than the Provider Assignments report and offers detailed insights into average appointment durations by clinic and by provider, frequency of provider-student appointments, and an overview of the types of appointments each provider engages in.
  • Outreach Reports: Provides insights into the effectiveness of community outreach campaigns and campus engagement initiatives.
  • Referrals: This report provides a breakdown of referrals by transaction code and provider, enabling clinics to gain a deeper understanding of referral patterns and dynamics on their campus.

Leveraging these reports enables college campuses to optimize their counseling services and plays a crucial role in end-of-year reporting. By analyzing the data provided by these reports, counseling centers can gain valuable insights into the utilization of their services, trends in student mental health, and the effectiveness of their interventions throughout the academic year.

Additionally, these reports provide concrete evidence of the impact of counseling services on student well-being, which can be instrumental in securing funding, garnering support from administrators, and advocating for the expansion of mental health resources on campus.

Learn about the most commonly asked questions concerning counseling EHRs here.

Key Takeaways

By harnessing the insights provided by these new reports, counseling clinics can streamline operations, optimize resource allocation, and deliver high-quality care to students effectively.

Embracing data-driven decision-making empowers counseling professionals to adapt to evolving student needs, ultimately fostering a healthier and more resilient campus community.

Connect with our team to learn more about the different reports and features Medicat offers.

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Optimizing Community Referrals for Mental Health

Webinar Q&A recap with Michael Baker, CEO of ThrivingCampus and Courtney Nugent, Care Manager at Tufts University

The need to refer students to off-campus providers is an increasingly common reality. However, there are many challenges when it comes to successfully connecting your students with quality community providers!

1. Courtney, can you provide insights into how your campus manages mental health referrals to the community?

Certainly! At Tufts, we serve both undergraduate and graduate students across our campuses in Medford, Massachusetts, and Boston, including the SMFA Arts Campus.

Typically, we offer short-term care, although there’s no formal session limit. Some students prefer immediate off-campus referrals, while others require more complex care.

Approximately a quarter of our student population utilizes short-term care, facilitated by our sizable staff of over 20, comprising clinicians, prescribers, and urgent care providers. While clinicians primarily manage their referrals, as a care manager, I assist students needing additional support, particularly with insurance or navigating the healthcare system.

Additionally, I keep track of referrals from campus partners and students who self-refer. Our goal is to ensure seamless access to care for all students, regardless of their needs or circumstances.

2. What does the follow-up process look like for you, Courtney?

Typically, I schedule follow-up visits with students, either in a week or two weeks, depending on their plans. Additionally, I offer to stay in touch through the Medicat portal, providing students with the option to communicate with me securely.

After scheduling a follow-up, I send secure messages via Medicat at intervals of one week, two weeks, and three weeks if I haven’t heard back from the student. My outreach efforts cease after three attempts if there’s no response, although I always confirm that students have started outreach to providers before pausing my own communications.

3. Michael, are you seeing similar trends in other colleges?

Within ThrivingCampus, there’s a feature that functions similarly, sending students nudges to encourage engagement. Typically, we send the first nudge immediately after a student connects with care, then wait seven days before sending a second nudge if necessary. After three attempts, outreach ceases. Many schools express a desire to follow up with more students but must prioritize outreach for those in greatest need due to limited resources.

4. How do you ensure successful referrals?

Courtney: To ensure a successful referral, it’s crucial to establish rapport with students and create a safe space for them to express their preferences and needs. By encouraging students to voice their preferences aloud, we empower them to take charge of their mental health journey. I also emphasize instilling hope by highlighting the increased availability of providers over the years and reassuring students that we’re here to support them every step of the way. Additionally, I help students prioritize their preferences and set realistic expectations by discussing must-haves versus nice-to-haves. Normalizing roadblocks is also essential, as it’s common to encounter challenges during the referral process. By guiding students through these obstacles and encouraging persistence, we can navigate the journey together towards finding the right provider for them.

Michael: Ensuring successful referrals involves providing students with accessible pathways to care, whether they seek support independently or through a facilitated process like Courtney’s team. 60-70% of students use resources like ThrivingCampus to search for care independently, often facilitated by prominently placed links on counseling service websites. The remaining 30-40% of utilization occurs through team-led referrals, where customized referral lists are created for students. While technology aids in this process, our primary focus is on addressing low-tech challenges, such as ensuring provider availability, insurance acceptance, and basic compatibility. By streamlining access to care and prioritizing ease of communication between students and providers, we aim to maximize students’ opportunities to connect with suitable resources for their needs.

5. Michael, why is keeping the provider list up to date so important?

Providers have explained that they find it difficult to keep updated information on providers. I soon discovered that many counseling centers relied on outdated methods, such as Excel spreadsheets or physical notebooks, to track provider details like weekly availability and accepted insurance.

These methods were often inefficient, with sporadic attempts to update information annually, if at all. Clinics really need a tool that creates a centralized platform for providers to easily update their information, so it’s right at students’ fingertips.

6. What kind of trends are you seeing in telehealth availability?

Michael: The trend toward telehealth is growing, spurred by COVID-19’s impact. While some prefer in-person care, we’ve adapted our search results to highlight licensed telehealth providers. It’s about offering options—both in-person and virtual—to meet individuals’ changing needs and preferences.

Courtney: In the past year or so, I’ve noticed a shift in student preferences towards in-person care, especially in areas like Boston where there’s a high concentration of providers. However, as students begin their outreach, they often reconsider and opt for telehealth due to factors like convenience and availability. It’s critical to offer flexible options to meet students’ evolving needs and realities.

7. Do you have any tips for ensuring privacy during telehealth appointments?

A: We’ve collaborated with campus partners to establish a dedicated telehealth space in our library, which students can reserve online. Additionally, there are systems in place where students can register to book a classroom for their appointments.

While this initiative is relatively new, students have found success in using these reserved spaces for their privacy needs during telehealth appointments. It’s important to provide students with resources like reservation software to address challenges they may face in finding a private space for their appointments.

8. Courtney, how can schools streamline the referral process for students?

Courtney: Sharing these resources with students and empowering them to do research on their own is key. Many students are used to using these types of search tools, so they don’t need a ton of coaching there. Introducing the resource early in the process is what really makes the difference. I also schedule a short follow-up message once everything from our first meeting has digested a bit.

9. How can clinics prioritize student privacy throughout the referral process?

Michael: Student privacy is important and especially when we’re trying to share enough information about a student with a provider to coordinate a referral, you can consider doing that in a deidentified way. You can ask a provider if they have the capacity to work with a student on a particular type of concern, or if they take certain insurance, without providing any identifying information about the student.

Courtney: I try as much as I can to communicate through secure messages within the Medicat platform, instead of communicating over email. That’s the main way I keep student information and communication as private and secure as possible. If they’re not responding to secure messages, I’ll shoot them a quick (very generic) email prompting them to check the student portal for new messages from me.

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Developing a Multifaceted Approach to Supporting Students with Eating Disorders

Approximately 9% of people in the United States are estimated to experience an eating disorder at some point in their life. Given this prevalence, addressing eating disorders among college students requires a multifaceted approach, involving collaboration between various departments within your institution. Let’s explore strategies and initiatives aimed at providing comprehensive assistance to students with eating disorders, recognizing the importance of early identification and establishing clear referral pathways for effective intervention and support.

Recognizing the Signs and Symptoms in College Settings

Early identification of eating disorders is crucial for effective intervention and support. Training programs can be implemented to provide staff with the knowledge and skills necessary to identify warning signs and initiate appropriate interventions. These programs should also emphasize the importance of creating a supportive and non-judgmental environment where students feel comfortable seeking help.

In addition to staff training programs, colleges can establish screening mechanisms to proactively identify students at risk of developing eating disorders. These screenings can be integrated into health assessments or conducted through anonymous surveys to encourage honest responses.

Implementing a Holistic Support System for Students

A holistic support system encompasses various components that cater to the physical, emotional, and psychological well-being of students with eating disorders. This includes combining the expertise of nutritionists, counselors, and medical professionals who specialize in eating disorders.

Student support groups focused on eating disorders can also be helpful. These groups foster a sense of community and provide opportunities for peer support. Moreover, they offer a safe space for students to share their experiences, gain insights from each other, and develop coping strategies.

In addition to individual counseling services, group therapy sessions can be organized to address common challenges faced by students with eating disorders. These sessions can focus on building self-esteem, improving body image, and developing healthy relationships with food.

Furthermore, incorporating mindfulness practices such as yoga and meditation into the support system can help students manage stress and cultivate a positive relationship with their bodies. These practices promote self-awareness and can encourage students to redirect negative thoughts about themselves and their body image.

Learn more about how you can bring holistic wellness to your college here.

Creating Clear Referral Pathways

An essential part of a multifaceted approach is the establishment of clear referral pathways to external resources and treatment facilities. If colleges don’t have staff who specialize in eating disorder treatment, they should ensure they have external resources that they can connect students with. Clear referral pathways facilitate a seamless transition from internal support systems to external treatment and provide students with ongoing support throughout their recovery journey.

Additionally, colleges can create comprehensive resource guides that outline available external resources, treatment options, and support groups. These guides can be distributed to students, staff, and faculty to increase awareness and facilitate referrals when necessary. Taking these steps can help colleges ensure that students receive timely and appropriate care, ultimately promoting their well-being and academic success.

Key Takeaways

Developing a multifaceted approach is crucial for supporting students with eating disorders in educational settings. By employing the strategies mentioned above, colleges can provide comprehensive support for students with eating disorders and contribute to helping them lead happy, healthy lives.

Empower your college to make a positive impact on students’ well-being. Learn more about leveraging our counseling EHR solution to support your clinic and students.

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5 Must-Have Features in EHR Software for Counseling Centers

Counseling centers reap significant benefits when utilizing Electronic Health Record software to streamline their operations and provide more efficient care to students. However, with the various options available, it’s essential to identify the key features that can make a real difference in enhancing counseling services. In this blog, we explore five must-have features that every college counseling center should look for in their EHR software.

1. Secure Messaging

In today’s digital age, convenience and confidentiality are essential. EHR software equipped with secure messaging allows counselors to communicate with students securely, ensuring their privacy is protected. This functionality fosters seamless communication between counselors and students, enabling them to exchange messages confidentially. Additionally, secure messaging facilitates continuous support and engagement, providing students with access to their counselors for quick questions between face-to-face appointments.

2. Integration with Other Campus Resources

Impactful counseling often involves collaboration with other campus resources, such as health services and disability support clinics. Look for EHR software that seamlessly integrates with existing campus systems and allows counselors to access student information across departments and coordinate care more effectively. This integration promotes a holistic approach to student wellness and ensures that counselors have the necessary information to provide comprehensive support.

Discover how integrating their Counseling Center with the Health Clinic was a game-changer for Abilene Christian University.

3. Outcome Tracking and Reporting Tools

To assess the effectiveness of counseling services and identify areas for improvement, colleges need robust outcome tracking and reporting tools. Choose EHR software that offers built-in analytics capabilities, which will allow your counseling center to measure key performance indicators, track student progress over time, and generate comprehensive reports. These insights will enable your counseling center to make data-driven decisions, optimize resource allocation, and demonstrate the impact of services to key stakeholders.

4. Templates for Mental Health Assessments

Effective counseling begins with a comprehensive mental health assessment. Look for EHR software that offers both mental health assessments like CCAPS and the ability to create customizable templates or forms. These templates should allow counselors to capture essential information efficiently while ensuring flexibility to adapt to the unique needs of their clinic. For instance, Wofford College has created an entire suite of customized forms which has contributed to significant time savings for their clinic.

5. Compliance with Privacy Regulations

Protecting student privacy and confidentiality is essential for college counseling centers. It’s crucial to select an EHR vendor that not only adheres to important privacy regulations like HIPAA and FERPA, but also meets the rigorous standards of SOC 2 compliance. SOC 2 compliance ensures that the software provider has established and follows strict security protocols to protect sensitive student data. Features such as role-based access controls, audit logs, and encryption protocols play a crucial role in maintaining compliance and safeguarding student information against unauthorized access or breaches.

Key Takeaways

Selecting an EHR with the features mentioned above is key for counseling centers looking to enhance the quality and efficiency of their services. By prioritizing those features, clinics can optimize their operations and provide more effective support to students. With the right EHR software in place, colleges can ensure that their counseling centers remain at the forefront of student wellness initiatives.

Discover how Medicat’s Counseling EHR can streamline and optimize your counseling center’s operations with a self-guided tour.

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The Connection Between Movement and Mental Health

On average, people experience 3.4 poor mental health days per month. However, incorporating regular exercise into students’ routines can slash this number by about 40%. Surprising as it may seem, engaging in regular exercise can serve as a potent tool for bolstering mental health, offering a range of benefits that extend far beyond the physical realm.

In this blog, we’ll explore this fascinating correlation, uncovering how physical activity can positively influence psychological well-being and ultimately contribute to a happier, healthier campus community through the integration of physical activity into students’ daily lives.

How Exercise Improves Mental Health

As mental health and wellness advocates on campus, it’s crucial to understand the profound impact of regular exercise on students’ mental well-being. For instance, even running for 15 minutes or walking for an hour can reduce depression by 26%. That’s because physical activity signals to our bodies to release endorphins, often referred to as “feel-good” hormones, which can have a profound impact on emotional state. These neurotransmitters interact with receptors in the brain, reducing pain perception and triggering feelings of euphoria and well-being.

Additionally, exercise serves as a powerful tool for stress relief, helping to regulate the body’s stress response and manage levels of cortisol, a hormone associated with heightened stress levels. By engaging in physical activity, students can regulate their body’s stress response and manage cortisol levels, the hormone associated with heightened stress. Techniques like mindful movement or yoga promote relaxation and mindfulness, offering a calm refuge amidst life’s pressures.

Moreover, regular exercise has been linked to improved sleep quality, which in turn can have a profound impact on mood and energy levels. Physical activity helps regulate the body’s internal clock, promoting more restful and rejuvenating sleep patterns. You can experience the benefits of exercise in your sleep as early as the first day, with just 30 minutes of exercise leading to higher-quality sleep that same night.

Take it a step further and help create a fitness-friendly environment on your campus. Check out our tips for reducing gym intimidation.

Getting Started with Exercise for Mental Health

As advocates for mental health and wellness on campus, it’s important to recognize the journey of integrating exercise into students’ routines as both invigorating and challenging. The key lies in discovering activities that not only match their interests but also seamlessly fit into their busy schedules. By exploring various options, students are more likely to find something they genuinely enjoy and can commit to in the long-term.

Once students have found the right activity, it’s crucial to set realistic goals that align with their current fitness levels and lifestyles. Achievable goals not only keep them motivated but also prevent discouragement from setting in. Consider suggesting the SMART goal-setting strategy, which prioritizes the actual steps needed to achieve a specific outcome rather than solely focusing on the outcome itself.

To make exercise a sustainable habit, students should integrate it into their daily routines. Whether it’s taking a brisk walk between classes, or attending a mid-day fitness class, finding ways to seamlessly incorporate physical activity into their day-to-day lives is essential. Encouraging students to enlist the support of a workout buddy or join group fitness classes can provide added motivation and accountability. Additionally, prioritizing enjoyment by selecting activities that bring genuine joy and anticipation will help students stay committed to their exercise routines.

Key Takeaways

The correlation between exercise and student mental health is undeniable. It serves as a powerful tool for enhancing mood, relieving stress, and promoting restful sleep, ultimately contributing to a happier, healthier life.

Exercise is just one piece of the puzzle when it comes to building a healthy lifestyle; discover how embracing a holistic wellness approach can unlock key benefits across your campus.

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