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Author: Medicat

Essential EHR Reports for Better Clinic Operations

Originally published on May 15, 2024. Updated October 22, 2025

Picture this: your VP of Student Affairs just asked for a report on student appointment reasons, and you’re bracing yourself for an all-nighter spent clicking through spreadsheets. But what if you could pull the exact report you need in minutes—without the caffeine IV drip? That’s the magic of a well-equipped EHR.

Data isn’t just numbers on a page—it’s one of the most powerful tools campus health and counseling leaders have to guide decisions. When harnessed effectively, reporting can reveal trends, spotlight areas for improvement, and even support more equitable access to care.

With MedicatOne’s reporting tools, staff and administrators get instant visibility into the metrics that matter most—whether that’s compliance tracking, diagnosis numbers, counseling session outcomes, or caseload counts.

In this blog, we’ll walk through some of the most valuable reports in MedicatOne, explore practical use cases for health and counseling services, and show why data-driven insights are game-changers for campus leaders.

To take a tour of our reporting tool, click “Get Started” below:

High Impact Reports in MedicatOne

Data overload? Not here. MedicatOne makes reporting feel less like digging through a filing cabinet and more like opening a well-organized toolbox. Reports are grouped into intuitive categories—Calendar, Charting, and Financials—so staff can find them quickly and easily.

This setup keeps teams efficient, shortens the learning curve for new users, and ensures the insights you uncover actually move the needle. Let’s look at some examples:

Appointment Statistics Report

The Appointment Statistics Report goes beyond tracking attendance—it gives a clear view of how appointments are being used across your clinics. It breaks down appointment volume by status (attended, canceled, rescheduled, not seen), reason codes, and total hours, helping you understand utilization at a glance. 

  • For counseling centers: Directors can identify trends—like rising cancellation rates during midterms—and use that insight to adjust scheduling or outreach efforts.
  • For health clinics: Leaders can view appointment activity by clinic or provider to monitor workload, optimize staffing, and support balanced care delivery. 

By turning appointment data into actionable insight, the Appointment Statistics Report helps teams strengthen access, efficiency, and the overall student experience. 

Appointment statistics Medicat One

Open Notes by Provider Report

Nobody loves chasing down unfinished paperwork. With this report, you don’t have to! The Open Notes by Providers report tracks documentation status across your team, showing which notes are In Progress, Locked, or flagged as Invalid.

  • For counseling leaders: It’s an easy way to keep tabs on backlogs before the end of the month sneaks up.
  • For medical directors: Spot recurring issues in invalid notes and turn them into targeted training opportunities instead of recurring headaches.

Surfacing problems early, this report keeps your clinic organized and compliant.

Open notes by provider report screenshot in m1

Supervision and Training Report

Managing interns and staff training doesn’t have to mean juggling Excel sheets or paper clipboards. The Supervision & Training Dashboard gives counseling center leaders a clear snapshot of how time is spent—whether interns are doing individual counseling sessions, intakes, couples counseling, or even outreach. Plus, you can track rescheduled and cancelled appointments, too.

For supervisors, this means that it’s easy to confirm interns are hitting their training requirements without chasing down spreadsheets or sticky notes. The result? Training stays on track, service delivery stays student-focused, and accreditation standards get met without the scramble.

Here’s an example of what this report can look like when it is filtered to show the appointment activity of a particular trainee over a 90 day period:

Supervision Training Report in M1

Additional Reports in MedicatOne

The reports we’ve covered so far are just the beginning. MedicatOne offers a full suite of reporting options that give campuses even deeper insight into how services are used—and where they can grow. A few highlights:

  • Staff Appointment Reports: This report allows you to rack how many hours staff spend outside of clinical appointments. This report can also be helpful for counseling clinics tracking meetings between trainees and supervisors during the supervision process.
  • Outreach Reports: Measure the real impact of campus engagement efforts, from wellness fairs to outreach campaigns, so you know what’s resonating with students.
  • Referral Reports: Break down referral patterns by provider and the type of referral made, helping clinics understand where students are being directed and whether referral processes are working as intended.

Together, these reports paint a clearer picture of how counseling and health services are utilized across campus. They’re especially powerful for end-of-year reviews, offering data-driven insights into mental health trends, service effectiveness, and opportunities for improvement.

Key Takeaways

MedicatOne’s built-in reporting features deliver actionable insights, giving campus leaders a clear, data-driven view of both operations and student care.

Leveraging a robust EHR with intuitive reporting features allows clinic directors to make more informed decisions that directly improve student wellness outcomes and strengthen the overall campus health ecosystem.

Ready to see how MedicatOne reporting can transform your operations? Schedule a demo today.

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Eating Disorders on Campus

What We Get Wrong (and How to Do Better)

Eating disorders are among the most misunderstood and often overlooked health challenges on college campuses. Despite growing awareness of student mental health, many institutions still struggle to identify and support those at risk before crises arise.

In this webinar recap of insights from Dr. Joanne Clinch (University of Tennessee, Knoxville) and Dr. Dani Gonzales (University of Southern California), we’ll explore the common misconceptions that hinder effective care and outline practical strategies to strengthen early intervention, coordination, and recovery support on campus.

P.S. You can view the full conversation here.

The misconceptions holding campuses back

Several persistent myths continue to shape how colleges perceive and respond to eating disorders.

Common misconceptions include beliefs that eating disorders:

  • Only affects thin students
  • Primarily impacts women
  • They are rare or nonexistent on their campus

However, new multi-campus research from Washington University in St. Louis (spanning 29,951 students across 26 institutions, published in early 2025) challenges all three. The study found that risk levels were comparable across racial and ethnic groups, including white, Black, Asian, and Latino students—though prevalence varied by diagnosis subtype.

Importantly, two-thirds of survey participants identified as female, reflecting long-standing sampling biases rather than the true scope of the issue. These findings reinforce what campus health and counseling leaders increasingly observe: eating disorders can affect any student, regardless of body type, gender, race, or background.

Bottom line: You can’t “see” an eating disorder. Students of any size, gender identity, or background may be affected. National organizations echo the same message and call for more inclusive research and screening.

What challenges are students really facing

Both Dr. Clinch and Dr. Gonzales emphasized that campus teams diagnose anorexia nervosa most often while under-detecting bulimia nervosa, binge eating disorder, atypical anorexia, and ARFID. For instance:

  • Students frequently present for anxiety, depression, sleep issues, or academic stress—not for “eating problems.” Gentle screening questions about eating, movement, sleep, and coping skills can reveal risks earlier.
  • Co-occurring mental health concerns are common; depressive symptoms are particularly prevalent among students screening positive for eating disorders, reinforcing the need for integrated physical and mental health care.

This reinforces a strategic point: early identification and coordinated response keep students enrolled and supported academically.

Screening tools that fit higher ed

There’s no one perfect screener, but both Dr. Clinch and Dr. Gonzales highlighted pragmatic options:

  • EDE-QS (12 items, past 7 days): quick to administer and useful for baseline and progress checks during a semester. Pair scores with clinical judgment to avoid over-/under-interpretation.
  • SBIRT-ED for Eating Disorders (UNC/NCEED): a screening–brief intervention–referral model with built-in language for providers and direct links to care resources. This tool may be ideal for primary care settings on campus.

Tip for clinics: Add a structured ED screener to intake appointments and repeat around midterms/finals, when stress spikes. Track outcomes across the term to inform staffing and referral strategy.

ARFID on campus: what’s different in adults

Clinically, both Dr. Clinch and Dr. Gonzales are seeing more average-to-higher-weight students with narrow safe-food lists, sensory sensitivities, and significant dining-hall challenges—often without classic pediatric malnutrition profiles. These types of students often have an ARFID diagnosis.

Furthermore, partnering closely with the Registered Dieticians on your campus is essential to map dining options, coordinate accommodations, and plan step-downs from higher levels of care.

Building a campus model that works

You don’t need a full specialty program to improve care for eating disorders on campus meaningfully. Dr. Clinch and Dr. Gonzales shared a roadmap any institution can adapt:

1) Stand up a multidisciplinary case review

Create a standing one-hour huddle (primary care, counseling, psychiatry, RDs, case management). Focus on risk review, shared decisions, and clear treatment agreements that define your center’s scope and thresholds for step-up care.

2) Normalize screening beyond counseling

Train medical providers to spot physical “clues”:

  • GI complaints
  • Syncope
  • Amenorrhea/cycle irregularities
  • Unexplained weight change
  • And to avoid congratulating weight loss—ask about context and functioning first.

3) Strengthen off-campus referral rails

Curate a rapid-access referral network (IOP/PHP/residential) and establish ROI templates for warm hand-offs and returns from leave (aligning with Dean of Students/Campus Support offices).

4) Address culture, not just cases

Collaborate with Campus Recreation teams on weight-neutral messaging and training for fitness staff; partner with LGBTQIA+ centers, student cultural organizations, dance programs, and NAMI chapters to deliver subclinical prevention and body-image programming.

For instance, national tools like NEDA Campus Warriors can help student leaders get others involved.

5) Invest in ongoing training

Point staff to NCEED and for free/low-cost provider education and campus-oriented resources.

Technology that lightens the lift

Technology can operationalize the model above:

  • Secure messaging & telehealth: Send post-visit resources (e.g., breathing exercises, nutrition-focused education videos), conduct quick check-ins, and maintain continuity during leaves or travel.
  • Risk dashboards & permissions: Track historical risk levels, coordinate care across teams, and protect privacy with granular system access.

Key Takeaways

Eating disorders on campus are more widespread and more diverse than many assume—and they’re treatable when identified early. A practical blend of inclusive screening, brief interventions, coordinated referrals, and stigma-reducing culture change can keep more students safe, well, and enrolled.

To see how Medicat helps clinics streamline risk tracking, secure messaging, and cross-team coordination, explore our campus-ready EHR features and wellness tools.

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What Counseling Centers Can Expect During Their EHR Implementation

Anyone who has lived through an EHR onboarding knows it can feel like an uphill battle. Transferring years of student records, migrating files from a dated system, and trying to keep services running smoothly in the middle of it all can feel overwhelming.

But it doesn’t have to be. At Regent University’s Counseling Services Center, Director Dr. Robbie Kuschel recently shared how his team transitioned from their old system to Medicat with less stress, more support, and a surprisingly smooth experience.

In this Q&A, you’ll hear directly from Dr. Kuschel about the challenges they faced before switching, what the onboarding journey was really like, and why Medicat has been a game-changer for their counseling operations.

Q1 – Can you tell us about your role as Director of Counseling at Regent?

Dr. Kuschel: My role is a mix of administrative and clinical. I carry a smaller caseload while overseeing budget, program evaluation, and clinical supervision. I also sit on committees and make sure the counseling center runs smoothly.

Q2 – How busy does your counseling center get, and how is staffing organized?

Dr. Kuschel: Right now, we’re building up after summer and seeing about 20 clients a week, but at full capacity, it’s closer to 40.

We have:

  • Four full-time counselors
  • An assistant director
  • A handful of student clinicians
  • A volunteer clinician
  • A psychiatric nurse practitioner
  • An office manager
  • A graduate assistant

Q3 – What challenges led you to look for a new EHR solution?

Dr. Kuschel: We were using another platform for about 10 years. It worked well for private practice but not for a university setting. It focused heavily on billing and insurance, which isn’t our primary concern. We needed better analytics and program evaluation tools, plus CCMH integration for CCAPS assessments. Our old system just couldn’t deliver.

When I came across Medicat, it was an easy decision. It was built for higher education, offered the analytics we needed, and integrated seamlessly with CCMH.

Related reading: The 7 EHR Features Clinic Leaders Love

Q4 – What stood out most when you first saw Medicat?

Dr. Kuschel: The interface and customization options impressed us right away. Most EHRs have analytics, but Medicat’s are designed specifically for university counseling centers. Within just four weeks of going live, I’ve already used the analytics multiple times for administrative requests. That immediate impact has been huge.

Q5 – How was the onboarding process for your team?

Dr. Kuschel: Honestly, as painless as you could expect something like this could be. It’s a big project, and you have to dedicate the time, but Medicat (and you, Katie!) made it organized and manageable. I actually enjoyed customizing forms; it felt like building something new.

The adjustment was not really much of an adjustment at all. The biggest factor in success was our team buy-in. Before even scheduling a demo, I had everyone review Medicat’s website and videos. We agreed to move forward only if we all saw the value. That early buy-in made onboarding a collaborative effort rather than something “done to” the team.

Q6 – So, four weeks in, which features are making the biggest difference so far?

Dr. Kuschel: The integrated workflow. Clients check in through the portal, pop up in the calendar, and we can open charts or start notes right from there. Documentation is faster—we’re often two-thirds done before the client leaves the office.

Staff love the ability to customize calendars, reservations, and blocks. Our assistant director uses the supervision tools heavily. And honestly, every few days someone discovers a new feature and yells down the hall, “Did you know it could do this?!”

Q7 – What advice would you give to other universities starting their onboarding journey?

Dr. Kuschel: Three things:

  1. Hit save. When building forms, save constantly. Nothing’s worse than losing hours of work.
  2. Schedule a soft launch. We jumped straight from zero to a full lobby of students in one day, which was stressful. A soft launch would have eased the transition.
  3. Involve your whole team. From the start, include staff in decision-making, form design, and setup. It builds ownership, excitement, and smoother adoption.

And I’ll say it again—hit save.

Key Takeaways

EHR onboarding can be a positive experience that allows your clinic and providers to learn, grow, and improve your workflow. Regent University’s Counseling Center proves that with the right support, leadership, and technology, the process can actually strengthen your team and set you up for long-term success.

For Dr. Kuschel and his staff, Medicat turned what could have been weeks (or even months) of stress into a smooth transition—delivering faster documentation, streamlined workflows, and counseling-specific insights in just the first few weeks of use.

We’re grateful to Dr. Kuschel and Regent University for sharing their journey.

Ready to see how Medicat can simplify your counseling center’s onboarding and unlock better care? Schedule a demo today.

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How Colleges Expand Health & Wellness Services Without Breaking Budgets

Key Findings and Their Impact on College Mental Health

It’s the same story on nearly every campus: more student demand, fewer dollars, and staff who are already maxed out. Rising student need for medical, counseling, and wellness services continues to outpace the resources available to deliver them. Counselors carry overwhelming caseloads, nurses and providers stretch to cover long hours, and leaders are asked to do more with less year after year.

At the same time, institutional budgets remain tight, leaving many campus health directors asking the same question: How can we expand services without adding unsustainable costs?

One answer lies in grant funding. With the right approach, colleges and universities can secure external funding to launch new programs, invest in technology, and scale student wellness initiatives—all without overburdening institutional budgets (yes – it’s possible!).

Grant Funding Strategies to Strengthen Student Health & Counseling

Grant funding provides colleges with flexible financial support to address urgent health priorities. Unlike tuition dollars, student health fees, or general operating funds, grants are often designed to support innovative or high-impact projects.

For campus health and counseling centers, grants can fund:

  • Hiring additional providers to reduce wait times
  • Launching peer wellness education programs
  • Implementing new technologies (like EHR solutions)
  • Expanding telehealth or after-hours services
  • Supporting targeted initiatives, such as substance misuse prevention, eating disorder, or suicide prevention programs

Aligning proposals with demonstrated student needs allows institutions to tap into a wide range of funding opportunities—from federal and state agencies, to private foundations and professional associations.

Where to Find Grant Opportunities

The first step in leveraging grant funding is knowing where to look. Some of the most common sources include:

Federal & State Agencies

Professional Associations

Organizations like the American College Health Association (ACHA) or NASPA: Student Affairs Administrators in Higher Education often highlight innovation grant opportunities relevant to student learning and success.

Private Foundations

Foundations such as the Robert Wood Johnson Foundation invest in programs that strengthen student mental health, resilience, and equity in care.

Institutional Partnerships

Colleges can also pursue joint proposals with local hospitals, nonprofit organizations, or community coalitions to broaden eligibility and impact.

Tips for Writing a Strong Grant Proposal

Grant writing can feel overwhelming, but breaking the process into manageable steps helps. Here are key strategies to increase your chance of success:

  1. Define the Need Clearly
    Use campus-specific data, such as rising counseling waitlists or immunization compliance gaps, to demonstrate urgency. Pair quantitative statistics with student stories to humanize the need.
  2. Align With Funder Priorities
    Funders want to know how your project meets their mission. If a grant emphasizes “mental health access,” be explicit about how your initiative expands access in a way that is relevant to the foundation or agency you’re applying to.
  3. Set Measurable Goals
    Funders value impact. Outline specific, trackable outcomes—such as reducing average counseling wait times from three weeks to one week or increasing flu vaccination rates by 20%.
  4. Build Partnerships
    Highlight collaborations across campus and with community organizations. It’s important to showcase projects with broad buy-in and shared responsibility.
  5. Plan for Sustainability
    Demonstrate how the program will continue after the grant period ends. For example, integrating new workflows into your health center’s EHR system shows a path to long-term efficiency.

Common Pitfalls to Avoid

While grants can be highly impactful, there are challenges to watch out for:

  • Overcommitting staff: Whenever possible, assign a dedicated grant manager or team, rather than overloading providers.
  • Neglecting compliance: Many grants require careful reporting—failure to track outcomes can jeopardize future funding.
  • Short-term thinking: Avoid relying solely on grants for ongoing operations. Use them strategically to launch programs that can later be sustained with institutional or long-term funding.

Key Takeaways

Expanding student health and wellness services doesn’t have to mean stretching institutional budgets. With the right strategy, grant funding can open doors to new programs, technology, and staff capacity that can directly benefit students. And by tapping into federal, state, and private resources, colleges can meet rising student demand while building stronger, healthier campus communities.

Want to see how technology can support your grant-funded initiatives?

Connect with our team to learn how Medicat’s EHR solutions can help you expand services, measure impact, and sustain programs long after funding ends.

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How Yoga, Meditation, and Breathing Exercises Improve Student Health

Mind-Body Interventions: How Yoga, Meditation, and Breathing Exercises Improve Student Health

Late-night study sessions. Mounting debt. Constant pressure to perform. It’s no wonder today’s students are reporting record levels of stress and anxiety. In fact, the American College Health Association’s Spring 2024 national survey revealed that over 76% of students report moderate to high levels of stress, and nearly half experience overwhelming anxiety.

For college health and counseling clinics, these numbers highlight the urgent need for accessible, preventative wellness strategies. And one effective solution lies in mind-body interventions. Practices like yoga, meditation, and controlled breathing help regulate stress while improving physical and mental well-being.

In this blog, we’ll explore what mind-body interventions really are and share practical strategies for bringing them to your campus.

What Are Mind-Body Interventions?

Mind-body interventions are techniques that use the connection between mental focus and physical state to promote healing and resilience. Unlike traditional treatments that address symptoms in isolation, these practices target the underlying stress response.

Some of the most widely adopted include:

  • Yoga: Combines physical postures, controlled breathing, and mindfulness.
  • Meditation: Focused attention practices that calm racing thoughts and improve emotional regulation.
  • Breathing Exercises: Simple techniques like box breathing or diaphragmatic breathing that stabilize heart rate and nervous system activity.
  • Massage Therapy: Physical manipulation of muscles and soft tissue to improve circulation, decrease anxiety, and support overall mind-body balance.

These interventions are low-cost, non-invasive, and adaptable, making them ideal for a higher education setting where accessibility and inclusivity are key.

The Benefits of Mind-Body Practices for Students

The impact of stress on students extends far beyond mental strain. Chronic stress is linked to poor sleep, weakened immunity, and impaired cognitive function which can lead to lower academic performance. By integrating mind-body interventions into campus wellness initiatives, institutions can help students build healthier coping mechanisms that prevent crisis-level care needs.

1. Mental Health Improvements

A growing body of research shows that yoga and meditation significantly reduce symptoms of anxiety and depression in college students. One study in the Journal of American College Health found that students participating in an 8-week mindfulness program reported decreased stress and improved mood regulation.

2. Academic and Cognitive Gains

Moreover, mindfulness practices have been linked to better concentration, working memory, and executive functioning—all crucial for academic success. Regular meditation practice can help students feel calmer, more grounded, and better able to manage stressful times like exam weeks.

3. Physical Health Benefits

Mind-body practices don’t just calm the mind; they also improve the body’s resilience. Yoga can reduce back pain from long study sessions, improve posture, and alleviate headaches or digestive issues exacerbated by stress.

Furthermore, breathing exercises can lower blood pressure and improve heart health, overall improving symptoms associated with anxiety.

4. Healthy Coping and Resilience

Instead of relying on quick fixes like caffeine, students can turn to breathing exercises and meditation as practical, on-the-spot strategies.

Whether it’s before a big exam, after a conflict, or during a stressful moment, these practices help build lasting coping skills and resilience.

Practical Strategies for Campus Integration

Bringing mind-body interventions to campus doesn’t have to mean building a yoga studio or adding entirely new programs. Instead, colleges can embed these practices into existing health, counseling, and student life structures in ways that feel natural and inclusive.

Embedding Practices in College Health Clinics

Health clinics are often a student’s first stop when stress shows up as headaches, fatigue, or stomach issues. Clinics can use these moments to introduce students to practical mind-body tools.

For example, a provider might demonstrate a simple two-minute breathing exercise during an appointment or recommend yoga as part of a care plan for stress-related physical symptoms.

On a larger scale, clinics can display calming guided breathing videos in waiting areas, offer digital resources through patient portals, and share recommendations for trusted mindfulness or yoga apps. By weaving these interventions into medical care, students see stress management as part of overall health—not a separate, optional practice.

Expanding Counseling & Wellness Services

Counseling centers are uniquely positioned to integrate mind-body approaches into therapy. Counselors can open sessions with a brief meditation, use breathing exercises to help students ground themselves in moments of high anxiety, or suggest yoga in addition to talk therapy.

Beyond one-on-one care, wellness staff can host drop-in meditation groups or partner with recreation departments to co-sponsor yoga workshops. Training peer wellness leaders to guide short mindfulness practices can also help extend reach and reduce stigma, making these interventions more approachable for students who may be hesitant to seek counseling.

P.S. Check out three experts’ top tips for collaborating with other departments on campus.

Leveraging Technology to Support Mind-Body Interventions

Furthermore, technology can amplify the reach of these practices. With the right tools, staff can easily recommend and reinforce mind-body strategies:

  • Campus EHR systems can deliver post-visit resources or promote upcoming workshops through secure messaging.
  • Automated appointment reminders can include quick stress-reduction tips to engage students before their visit.
  • Telehealth services allow providers to guide students through breathing or mindfulness exercises virtually, ensuring continuity of care.

Key Takeaways

The key to lasting impact is consistency. When students see yoga, meditation, and breathing exercises woven into the fabric of campus life, they’re more likely to adopt them as daily habits. Over time, this builds a healthier, more resilient student body and reduces demand for crisis services.

By supporting both reactive care (counseling sessions, medical visits) and preventive care (mind-body interventions, wellness education), institutions can move closer to a truly holistic  model of student well-being.

Ready to bring holistic care to your campus?

Learn how Medicat’s EHR solutions can help your team streamline care and support a healthier student community.

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5 Strategies for Faster, Smarter Medical Billing Efficiency

Key Findings and Their Impact on College Mental Health

Managing billing in a campus health or counseling center can get overwhelming…fast. From insurance verification to claim submissions to patient billing, paperwork has a way of quietly eating up hours your team could spend with students. But with the right tools and strategies in place, campus wellness leaders can significantly improve billing efficiency and reduce headaches for both staff and students.

1. Streamline Billing Workflows with Integrated Tools

Billing processes often require staff to move between multiple platforms, which increases the chances of error and lost time. Utilizing built-in billing features can help centralize workflows by showing:

  • Billing History: Located directly in the student chart in MedicatOne, this feature makes it easy to track past tickets and add new ones without switching systems.
  • Ticket Screens: Allows staff to create, review, and correct billing tickets in one place, improving billing efficiency and accuracy.

2. Optimize Claims Management

Furthermore, Medicat provides the documentation and preparation tools needed to work with third-party billing vendors.

Here’s what’s included:

  • Ticket Management: Accurately completed tickets form the foundation for smooth claims processing.
  • Third-Party Vendor Support: Vendors like Waystar and Availity allow you to transmit all claims electronically. If an insurance company doesn’t accept electronic claims, the vendor will forward them on your behalf.

Tip: Establish clear processes for reviewing claims for accuracy before they leave Medicat and before resubmitting them through your billing vendor.

3. Ensure Accuracy with Insurance Data

Accurate insurance data reduces errors and delays in billing. For instance, ensure your EHR allows staff to quickly view, update, and verify student insurance details within the system.

4. Integrate Flawlessly to Collect Student Payments

Transparency and accuracy in student billing builds trust and supports timely payments. Your EHR should make it simple for staff to maintain accurate financial records and share that information with relevant departments on campus so that they can collect payment for services rendered.

5. Use Reporting to Drive Financial Insights

Billing efficiency isn’t just about faster processing—it’s about understanding where inefficiencies occur and improving them.

For example, MedicatOne reports give clinics the ability to track billing performance and identify opportunities for optimization. This includes:

  • Billing Reports: Standard reports that track key indicators of billing health, such as claim denials, rejected charges, and low reimbursement rates from payors or providers.
  • Custom Reports: Flexible options that allow staff to drill down into the data that matters most to your clinic, including which billing codes are used most frequently.

Tip: Review reports regularly with both clinical and administrative staff. This fosters collaboration and ensures billing aligns with broader student health goals.

Key Takeaways

When campus health and counseling centers simplify billing processes, they reduce staff burnout, improve claim turnaround, and ultimately reinvest more time into student care.

Leveraging Medicat’s billing history, ticket management, insurance data tools, and reporting features can transform the way your clinic operates, allowing staff to keep their focus where it belongs—on student wellness.

For more insights on operational efficiency, check out our blog on time-saving EHR features.

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How Voice Dictation Speeds Up Clinical Documentation for Campus Providers

How Voice Dictation Speeds Up Clinical Documentation for Campus Providers

Webinar Highlights: Q&A with University of Illinois Providers Katerina Rosenbeck, Nurse Practitioner, and Kaley Hennigh, Mental Health Care Manager.

Paperwork shouldn’t take longer than patient care. Yet for many college health and counseling providers, clinical documentation consumes precious hours each week—time that could be spent directly with students.

To solve this challenge, the University of Illinois at Urbana-Champaign’s McKinley Health Center began using a new voice dictation tool called FluencyDirect that integrates with Medicat’s EHR.

For providers Kate and Kaley, the change has been transformative, giving them more time for students and less time tied to documentation. Continue reading to learn from their experience.

Documentation poll

Q1: Before using voice dictation, how were you documenting patient visits?

Kate: Honestly, it was mostly manual typing. That was just my default; sitting down after a session and typing everything out. I’d use templates sometimes to save time, but even with those, I felt glued to the keyboard.

Kaley: Same here. Typing was just the norm, but it wasn’t practical for mental health notes. Some of my cases are very detailed, so it could easily take me more than 15 minutes to finish a single note.

Most providers still rely on manual typing for documentation, according to our webinar poll.

Q2: After adopting voice dictation, what kind of difference did you notice in your workflow?

 Kate: The dictation tool sped up everything. Instead of clicking through boxes or typing endlessly, I can just say what I need and it gets entered. I was pleasantly surprised at how accurate it is, even with background noise. It also recognizes different accents, which is a big plus on a diverse campus like ours. For me, it cut my charting time dramatically and made the whole process feel less like a burden.

Kaley: It took a little practice at first, like any new tool, but once I got used to it, my note-taking time dropped by more than half. What used to take me 15+ minutes, I can now finish in under 5. Even for complex cases or crises, I can usually complete notes in 5 to 10 minutes.

Q3: What about working in shared spaces — does background noise interfere?

Kate: I work in a bullpen-style setup with two providers and it’s not an issue. The speech mic filters out conversations or background interruptions. Even if a nurse comes in to let me know a patient is ready, it doesn’t pick that up.

Kaley: I have my own office, so it’s quieter, but I still use the handheld mic with a stand. I just move it closer if needed. The nice part is you can control when it’s on or off, so you’re not accidentally recording things you don’t want to.

Q4: Dictation vs. Ambient Listening: What’s the Difference?

  • Dictation tools like FluencyDirect transcribe your clinical notes as you dictate them out-loud, with commands for punctuation and formatting.
  • Ambient listening tools record the entire encounter in real time (with patient consent), then auto-generate the clinical note.

Kate: I haven’t used ambient listening, but I can see the appeal. It could remove the need for saying things like ‘new paragraph’ or formatting manually. My one concern would be how it captures extra information. Students often bring up unrelated issues during a visit — like sore throat first, then suddenly knee pain. I wouldn’t want AI pulling in everything unless I decide it’s relevant to chart.

Kaley: From a mental health perspective, my concern is student trust. Some of our students — especially international students — are already cautious about platforms like Zoom because they fear being recorded. So having an AI listening tool could feel uncomfortable for them. Ultimately, I think it’s about finding the right balance and being transparent with students.

Q5: How does voice dictation fit into your daily schedules?

McKinley Health Center builds documentation time into each day—15 minutes per hour for medical providers and two 30-minute blocks for mental health staff.

Kate: I like to chart right after each patient while it’s still fresh. With dictation, those five minutes are enough, so I’m finished before the day ends.

Kaley: In our department, we have 30-minute morning and afternoon charting blocks. You can always tell who uses dictation. Their notes are wrapped up during that time, and their task lists are much shorter.

Q6: Beyond patient notes, do you use dictation for anything else?

Kate: Yes! I’ve also found it helpful for emails, letters, and project work. Basically, anywhere I’d be typing a lot, I use dictation.

Kaley: If I’m writing a letter for a student or drafting something longer in Word, I’ll use it. Once you get used to it, you realize how much time it saves beyond clinical charting.

Key Takeaways

Voice dictation has helped providers at McKinley Health Center reclaim valuable time, reduce documentation stress, and improve efficiency without compromising accuracy.

For both medical and mental health providers, it’s not just about saving time— it’s about creating space to focus on what matters most: student care.

Interested in hearing the full conversation? Watch the full webinar replay.

To get more information on how your team can implement this new tool, request a demo.

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7 EHR Features Clinic Leaders Love

College health and counseling centers have a tough job: meet the complex needs of today’s students while keeping operations smooth, compliant, and efficient. The right electronic health record (EHR) system can make that job much easier — and certain features consistently stand out as game changers for campus staff.

So let’s dive into the seven EHR features that win the most love from our campus clients.

1. Automated Immunization Tools

Verifying student immunization records can be one of the most time-consuming tasks for campus health teams — especially when those records come from multiple states or healthcare providers.

With VeriVax, universities can automatically verify over 90% of student immunizations for both in-state and out-of-state students.

How it works:

  1. Students request vaccine history within VeriVax from the state(s) where they received immunizations.
  2. They receive a secure, digital version of their official immunization record.
  3. Records flow directly into Medicat’s Immunization Compliance Management system for tracking and reporting.
  4. Compliance is verified automatically — no manual review.
  5. Noncompliant records are flagged for quick follow-up.

Instead of spending 20 minutes reviewing a single student’s paperwork, a nurse can see compliance status instantly. Multiply that across hundreds of students, and the hours — and headaches saved — are immense.

MedicatOne Dashboard

2. Dashboards That Go Beyond the Basics

MedicatOne dashboards are more than static displays — they’re active command centers for student care, providing quick access to critical information:

  • Customizable Alerts: Flag important details (e.g., medical conditions, billing reminders, cancellation policies) with start/end dates, visibility controls, and auto-dismiss or manual removal settings.
  • Risk History: View a student’s historical risk levels — academic, homicidal ideation, or suicidal ideation — with customizable categories and color codes.
  • Consolidated Attachments: See all files linked to a student’s chart in one place.
  • Hospitalization Tracking: Record admission/discharge dates, visit reasons, and status, with the option to hide details until clicked.

By consolidating insights, dashboards help staff make faster, better-informed decisions with minimal searching.

MedicatOne Risk Management

3. Centralized Risk Management

Quick access to accurate risk information can be life-saving. The Risk Management Tab stores all historical and current risk data — including notes, dates, and any changes over time.

Risks can be categorized as:

  • Academic
  • Homicidal Ideation
  • Suicidal Ideation

With default levels of:

  • Low
  • Moderate
  • High

Custom categories and color-coding allow for even more precision — for example, “Low – no intent, no plan, no history.”

Suppose a drop-in student presents to a counselor who’s never met them. In that case, the counselor can instantly see that two weeks ago they were assessed at “Moderate – suicidal ideation with prior history,” along with notes from that assessment — helping prioritize safety and coordinate follow-up.

4. A Modern, Intuitive Interface

In a busy campus setting, technology should speed up care, not slow it down. The MedicatOne (M1) interface is designed to be clean, organized, and easy to navigate, so staff can find what they need without unnecessary clicks.

A modern design isn’t just about aesthetics. It shortens onboarding time, reduces errors, and frees providers to focus on students.

Instead of toggling between multiple screens to locate a student’s notes, immunization status, and care plan, providers can access everything in just a few clicks, ensuring smoother appointments and better continuity of care.

MedicatOne Appointments

5. Appointment Lists at a Glance

Not every provider prefers a traditional calendar. The Appointments Tab offers a simple, scrollable list of upcoming appointments for the day, week, or month.

For example, a counselor can start their day by scanning the list, spotting that their third appointment is a follow-up risk assessment, and reviewing the student’s chart beforehand — saving time and preventing missed details.

6. Supervision & Training Tracking

Managing interns and trainees takes more than tracking hours — it’s about supporting development and staying organized. MedicatOne’s Supervision & Training module includes:

  • Supervisor Dashboard: A live snapshot of supervisee tasks, assigned clients, and open notes.
  • Training Dashboard: Track hours, store contracts and consents, and document supervision meetings.
  • Granular Permissions: Give appropriate access to additional supervisors while keeping sensitive records protected.
  • Feedback & Sign-Offs: Route notes for supervisor review and approval to streamline oversight.

These tools help supervisors stay connected to supervise progress while maintaining complete, compliant records.

7. Granular Permissions for Better Privacy

With granular permissions, administrators can control exactly who can view, edit, or share certain data.

A nurse might have access to a student’s immunization records but not counseling notes, while a counseling intern can see only their assigned clients. This precision supports HIPAA, FERPA, and internal policies while ensuring staff have the access they need — and nothing more.

Key Takeaways

Each of these features speaks of a shared priority: more time with students, less time wrestling with technology. From automated immunization compliance to risk management and supervision tools, MedicatOne helps campus health and counseling teams work more efficiently, stay compliant, and deliver better care.

Interested in learning more? Explore our Product Gallery to see some of these tools in action!

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3 Key Features to Save Time and Improve Care in Your College Health Clinic

Key Findings and Their Impact on College Mental Health

You became a campus healthcare provider to heal, counsel, and support students through their most vulnerable moments. Instead, you’re drowning in documentation, clicking through endless screens, and racing against the clock to squeeze in actual patient care between administrative tasks.

You’re not alone, and you’re not imagining the burden. Research reveals that primary care physicians spend nearly 50% of their time buried in EHR systems and paperwork—almost double the 27% they spend caring for patients.

That imbalance takes a toll—not just on clinicians, but on overall clinic performance. But with the right tools in place, it’s possible to reclaim that time and refocus on student care.

In this article, we highlight three powerful features that can dramatically reduce admin time and help your staff refocus on what matters most: your students.

1. Smart Calendar Syncing for Seamless Scheduling

Juggling schedules between providers, counselors, and especially departments can be a logistical headache. Double-bookings, miscommunications, and the need to check multiple platforms (email, personal calendars, sticky notes) can significantly slow down the process.

With smart calendar syncing, providers can integrate their EHR with existing tools, like Google Calendar, Microsoft Outlook, or Apple Calendar.

Benefits of utilizing calendar syncing:

  • Instant reflection of schedule changes across platforms
  • Elimination of overbooking, no-show risks, and human error
  • Streamlined cross-team coordination without the back-and-forth

For campus health clinics that offer both medical and behavioral health services, calendar syncing also helps align staff across departments while maintaining the appropriate boundaries and permissions for privacy and access.

2. Built-In Dictation to Speed Up Documentation

Documentation is a vital part of every student encounter, but it doesn’t have to lead to working overtime. Manually typing SOAP notes or intake summaries eats up provider time that could be spent directly with students.

That’s where built-in dictation tools come in. Modern voice recognition tools allows providers to speak notes in real-time.

These tools can:

  • Accurately transcribe spoken words into structured notes
  • Cut down on redundant typing, formatting, and late-night charting
  • Improve a provider’s ability to focus on the patient

In fact, one study found that providers using speech recognition software completed documentation in just over 5 minutes per form—nearly cutting their time in half compared to manual typing.

And for multitasking providers who split time between appointments, monthly clinics, and drop-in visits, that time saved is invaluable.

P.S. Schedule time with our team to see our new dictation tool in action!

3. Streamline Intake & Care with Smart Automations

Let’s face it: no one enjoys handing out clipboards, scanning PDFs, or calling no-show students. And yet, these administrative tasks take up large portions of staff time every day.

However, with a modern EHR system, clinics can leverage digital intake forms and automated appointment reminders to take the manual work off your plate.

Look for these key features when selecting an EHR:

  • Customizable pre-visit forms sent automatically via email or secure message
  • Digital signature capture for consent and compliance documentation
  • Automated appointment reminders that cut down on no-shows and late arrivals can be sent via email, secure message, or SMS

With automation in place, the connection between communication and care becomes faster, clearer, and more reliable.

Key Takeaways

Choosing an EHR with time-saving tools like calendar syncing, voice dictation, and digital forms can transform your clinic’s daily operations. These features reduce burnout, streamline care delivery, and free up your team to focus on what matters most.

Want to see how Medicat’s campus EHR helps clinics like yours save hours each week? Schedule a demo with our team

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How 4 Boarding Schools Are Rethinking Wellness

How 4 Boarding Schools Are Rethinking Wellness With Medicat

The residential nature of boarding school life presents both unique opportunities and challenges for student wellness. Unlike day schools, these institutions are responsible for supporting students academically, socially, and emotionally within a 24/7 community environment.

To meet these evolving needs, many boarding schools are reimagining wellness from the ground up. Through peer-led support networks, DBT skills groups, and structured life skills programs, they are creating flexible systems of care that reflect the realities of residential life.

In this article, we spotlight four schools that are transforming student wellness and setting a new standard for comprehensive support in boarding communities.

Berkshire School

1. Berkshire School – Developmental Wellness & Peer Leadership

Berkshire School models what it means to take a whole-student approach, embedding wellness into every aspect of the four-year student experience. Their Wellness and Growth Program deliberately develops traits like character, inclusion, and resilience across four years of education.

Through intentional workshops, classroom curricula, and insightful speakers, students gain science-based tools to help them flourish both academically and personally.

Moreover, their counseling services are highly accessible. The school’s licensed clinicians are readily available, and students are introduced to these resources during orientation and campus-wide events.

Additionally, the school champions peer-led initiatives through its Peer Listeners program. These student leaders, trained in active listening and crisis response, host campus-wide events and foster a culture of openness, greatly reducing stigma and encouraging mental health awareness.

Berkshire also incorporates relevant wellness media into its programming, including films and documentaries on topics like substance abuse (“Tough Guise”), gender identity (“The Mask You Live In”), and mental health (“Screenagers”). This strategy helps normalize critical conversations and equips students with coping skills for real-world challenges.

George School

2. George School – True 24/7 Care & Community Support

Furthermore, George School also takes a fully integrated approach to student wellness. The Student Health and Wellness Center (SHWC) offers a 24/7 staffed facility complete with exam rooms, isolation spaces, and private counseling suites. With registered nurses available around the clock and mental health professionals on call, students have access to comprehensive care whenever they need it.

Additionally, George School partners with reputable organizations like the Jed Foundation for suicide prevention and the Caron Foundation Educational Alliance for substance-use programming. These collaborations reinforce the school’s commitment to evidence-based care, which is especially vital in the boarding context where student needs are often continuous.

George also prioritizes community wellness through engaging events, such as their “Spring into Wellness” Book Fair and mindfulness activations like DIY glitter jars and bibliotherapy. These thoughtful initiatives provide low-pressure ways for students to connect, de-stress, and learn self-care techniques.

Hebron Academy

3. Hebron Academy – Whole-Student, Embedded Wellness

At Hebron Academy, wellness is intentional and interwoven. From orientation onwards, students encounter programming that spans everything from nutrition and sleep hygiene to LGBTQIA+ awareness and healthy relationships.

Weekly meditation and yoga sessions are available to both students and faculty, promoting well-being across the campus community.

Supporting these wellness efforts is a dedicated team and network of services, including:

  • A full-time on-campus mental health clinician
  • A child & adolescent psychiatric nurse practitioner
  • Weekly yoga and meditation sessions for students and faculty
  • DBT (Dialectical Behavioral Therapy) skills groups

The Student Support Team, which meets weekly, coordinates care plans involving faculty, counselors, and nursing staff—ensuring comprehensive, individualized support for each student.

Wellness is woven into nearly every facet of campus life, from athletics to advisory meetings, reinforcing healthy habits holistically and consistently. This is especially effective in residential environments, where wellness must be accessible and visible at all times.

Hotchkiss School

4. Hotchkiss School – Comprehensive Safety & Life-Skills Framework

The Hotchkiss School exemplifies how boarding schools can create comprehensive wellness environments through systematic programming, extensive training, and clear policies that prioritize student safety and development.

Furthermore, Hotchkiss’s Human Development (HD) program delivers weekly, age-appropriate lessons that evolve over time:

  • 9th grade: Transition support and social-emotional learning
  • 10th grade: Identity development, emotional health, and interpersonal skills
  • Upperclassmen: College preparedness and advanced life skills

Moreover, Hotchkiss focuses heavily on training. Faculty, proctors, and staff receive guided instruction on healthy relationships, consent, bystander intervention, and gender identity.

Weekly “consent talks” led by professional staff demystify policy frameworks and empower students to advocate for their well‑being. Such training and programming cultivate a campus culture where safety, respect, and mental health literacy flourish.

Curious how Hotchkiss is using tech to strengthen student care? Check out the webinar recap featuring their Director of Health Services and our new eMAR in action.


Key Takeaways

These innovative wellness programs highlight what works in residential school communities:

  • Peer support matters. When students are empowered with the right training, it fosters a lasting culture of openness and collaboration.
  • Consistency is key. A mix of daily, weekly, and monthly wellness touchpoints meet students’ diverse needs and schedules.
  • Clear structure builds safety. Policies and training empower students to seek help and trust the system.
  • Support should evolve. Age-appropriate programming ensures relevance as students grow.

As boarding schools continue to evolve their wellness approaches, these programs demonstrate that comprehensive student support requires intentional community building, consistent programming, and keen attention to both individual and collective well-being.

Continue Reading: Learn how schools like yours are using EHRs to deliver smarter, more responsive care.

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