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Camden Center at College of Coastal Georgia
Case Study

College of Coastal Georgia
Supporting Disability Services

The College of Coastal Georgia struggled to integrate Disability Services and Counseling data with Student Health records, hindering their ability to provide comprehensive care. The shift to Medicat streamlined collaboration between departments, allowing for holistic student care, efficient case load tracking, and proactive identification of support needs. The implementation resulted in time savings, improved reporting capabilities, and going 100% paperless.

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  • School
    College of Coastal Georgia
  • Number of Students
    3,200
  • Medicat Implementation
    Spring 2023
  • Solutions Required
    Counseling & Disability Services EHR
  • Location
    Brunswick, GA

The Problem

Data was scattered, and in the case of Disability Services, records were still kept on paper. Collaboration between Counseling, Disability Services, and the Health Center was disjointed. Manual data manipulation for reporting was becoming increasingly burdensome.

“Not having a solution to track Disability Services was  hindering my workflow. I felt it was impacting my ability to serve our students to the best of my abilities.

Paper files related to disability accommodations were piling up on my desk, and I was unable to report on the types of accommodations we were granting on a campus-wide scale. 

Plus, our Counselors were using an outdated EHR to track their sessions. This system did not provide the integrated reporting we needed to demonstrate the impact we were having on students.”

~ Tashania Garner, M.Ed., Director of Student Well-Being & Support

The Solution

Medicat’s tools allowed each clinic to reach their full potential, improving student care and outcomes. Features such as advanced reporting, granular data permissions structure, and the ability to seamlessly share data between clinics proved most impactful.

A single, unified portal for Counseling, Disability Services, and Student Health brought CCG’s quality of care to the next level. Students can now schedule appointments and message their providers at all three clinics through one simple platform.

Other features like secure messaging, automated reminders for accommodation-related tasks and deadlines, as well as a comprehensive view of a student’s well-being, made for a much better provider and student experience.

For Disability Services in particular, they are now able to report on accommodations granted based on transaction codes, making end of year reporting a breeze.

Plus, after an accommodation is granted, students now receive a Memo of Accommodation Summary, which arms students with the information they need to advocate for their needs across campus.

The Result

Disability Services, Counseling, and Student Health are fully integrated!

Time Savings: Now that CCG has access to online scheduling, secure messaging, and other time-saving tools, time spent on administrative tasks has been nearly eliminated, saving the Counseling & Disability Services clinics hours each week.

Going 100% Paperless: Gone are the piles of files on Director Gardner’s desk! A paperless system means files are no longer misplaced. Plus, aggregated disability accommodations data is easy to report on.

Full Integration: Now that the Disability Services and Counseling clinics have a system that integrates directly with the Student Health Clinic, student care quality has improved. The teams have always worked together closely, so this formal integration of data and workflow feels like a natural evolution of the campus’ growth.

“Medicat understood our deep need to find greater organization and integration with Student Health. Our Implementation Specialist had our best interest in mind from the start, and truly set us up for success.”

~ Laura Smith-Brese – Counselor