The Importance of Customizing Your EHR Solutions

Lessons from Emory & Henry

December 11, 2024

Every college health clinic has its own unique needs and workflows. And a rigid, one-size-fits-all EHR just won’t cut it.

In a recent interview, Jessica Fain, Director of Health Services at Emory & Henry University, shared how Medicat’s customized EHR solutions became a game-changer for their clinic. The flexibility and personalization of the system have significantly improved efficiency and empowered their team to deliver higher-quality care.

Let’s explore how the right EHR customization can drive success for your clinic.

Customization That Empowers Users

Firstly, unlike other EHR systems that require IT intervention for even small changes, Medicat empowers users by putting customization directly in their hands. This user-first design means clinics can quickly and easily adapt the system to their unique workflows without waiting for external support.

For Emory & Henry’s team, this flexibility transformed their daily operations. They appreciated being able to:

Create and adjust transaction codes to align with their workflow, ensuring billing and documentation reflect real-time needs.
Customize templates to make documentation faster, more accurate, and tailored to their services.
Modify scanning titles and categories, simplifying the organization and retrieval of important records.

“One of the features I love most about Medicat is being able to tailor things like transaction codes or scanning titles. It’s great to create labels that stand out, rather than being stuck with generic options like ‘lab.’ That flexibility has been a game-changer for us.”
– Jessica Fain, Director of Health Services at Emory & Henry University.

This level of control improves day-to-day workflows and fosters a sense of ownership and confidence among staff, helping teams feel more connected to the tools they rely on. Whether it’s introducing new templates for a specific program or refining data entry processes, Medicat ensures that users have the flexibility to innovate and succeed.

Saving Time and Improving Accuracy

Moreover, tailored templates in EHR systems provide a powerful solution for saving time and reducing the risk of documentation errors. These templates streamline workflows by minimizing repetitive tasks and standardizing data entry, ensuring that every required field is completed with precision. Features like predefined fields and auto-fill options guide staff through the documentation process, significantly lowering the chance of missing critical information.

The benefits don’t stop at the provider level. Students also experience the positive effects of streamlined workflows, with reduced wait times and more focused interactions with their healthcare team. In a time when student care services are navigating growing demands, tools like tailored templates are essential for ensuring operational efficiency and delivering exceptional care to support student well-being.

A System That Grows with You

Customization also makes it easier to scale operations as needs evolve. Whether it’s adding new transaction codes for a specific program, updating templates to reflect new policies, or integrating additional modules, Medicat ensures the system grows alongside your clinic. This adaptability allows clinics to seamlessly accommodate changes like expanding services, onboarding new team members, or meeting updated compliance requirements.

For example, suppose a campus adds mental health counseling to its offerings. In that case, Medicat’s system can be tailored to include specialized documentation templates, unique transaction codes, and reporting metrics specific to counseling. Additionally, scalable solutions mean that as patient volumes increase, the system can handle larger datasets without compromising performance or usability.

Every institution has unique needs when choosing an EHR. Jessica Fain explains what was most important to Emory & Henry University during their selection process in this clip:

With Medicat, your clinic can confidently embrace growth and change, knowing your EHR system will evolve to meet new challenges while maintaining efficiency, accuracy, and high-quality care.

Key Takeaways

For college health centers, flexibility isn’t just about convenience—it’s about effectiveness. Medicat’s customizable features empower teams to work smarter, not harder, ensuring they can focus on delivering the best possible care to students.