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Tag: Physical Health

Benefits of Patient Portals

Interview with Bethany Baughman, RN BSN CPN, and Customer Onboarding Specialist at Medicat.

Is your school considering switching to an EHR and wanting to learn more about how the Patient Portal would work? Or are you a current client looking for some more tips and tricks on best utilizing the Patient Portal? Well, you’ve come to the right place!

One of our amazing Customer Onboarding Specialists, Bethany Baughman, is here to help. She has guided over 70 schools in implementing the Patient Portal and has firsthand experience with Medicat from the college perspective, having worked as a nurse at the University of Tulsa’s Health Center.

Keep reading to become a Patient Portal expert!

1. In simple terms, how would you describe the Patient Portal?

The Patient Portal is an online tool that allows students to log in and:

  • Securely communicate with their provider(s)
  • Enter immunization records and view their compliance status
  • Schedule appointments across multiple clinics
  • Upload documentation to their record
  • Complete any required forms

2. Does the Patient Portal integrate with most Student Information Systems?

Yes, the portal does integrate with most SIS systems. This is especially helpful when it comes to billing student accounts. Plus, we’re able to create student profiles in the Patient Portal based on information imported from the SIS (Demographic Feed). We work with the school to set this up as soon as the onboarding process begins.

3. What features of the portal do you think are most helpful?

  • Self-scheduling based on clinic parameters: This is often an underutilized feature because many clinics are not used to exposing their calendars to their campus population. However, there are plenty of opportunities to set controls so that self-scheduling works for your specific clinic or campus. College students are already using apps and websites to schedule appointments, so they really appreciate the option to schedule online.
  • Utilizing secure messaging: I love that Medicat automatically records provider-student interactions in the chart. It eliminates the need to copy and paste emails into patient records, and it ensures privacy since email is not a secure or HIPAA-compliant communication method.
  • Simplified prescription refills: Prescription refill forms can be completed on the portal and sent directly to providers for review. This feature is fantastic, not only for prescription refills but also for requests for services in Accessibility/Disability Services Clinics. It really helps remove barriers to care. 
  • Sending educational resources to students post-visit:  I frequently used this feature when I worked as a nurse. I created educational handouts on various topics and attached them to notes so students could access them anytime on the portal. Instead of giving students paper handouts that might get left behind or lost, they can easily access relevant educational resources through their phones.

Take a peak at our Patient Portal below!

4. Do you have specific tips for helping a Student Health Clinic maximize the power of the Patient Portal?

Of course! One of my favorite tips is using the portal to collect subjective data related to the patient’s issue prior to the appointment with appointment-specific forms. This better prepares providers for the appointment and helps save time!

Bethany’s Advice for ALL Clinics: The more you reference the portal and send students to the portal, the more they will utilize it! It can be as simple as being firm on not accepting any documents or appointments that are not submitted via the portal.

5. Any specific tips for Counseling Centers?

Be open-minded about the features that are available. You can start small and add on to the features you utilize as you become more comfortable with the system and its options.

6. What about tips for Immunization Compliance?

I have clients who make videos to walk students through the process of submitting their Immunization Records. This helps reduce the amount of cleanup needed for student records with duplicate entries, and more. Check out this awesome tutorial a student from Eastern University created to show other students how to use their school’s Patient Portal.

7. What efficiency or productivity gains have you seen from a clinic implementing the Patient Portal?

So much time is saved by allowing students to self-schedule appointments, submit their immunization records, and upload supporting documentation through the portal. This gives clinic staff more time to listen to students’ concerns, plan outreach events, and analyze clinic-wide reports. In other words, your clinic will have the space and time to grow, rather than just trying to stay on schedule each day!

8. Is there a feature you feel is underused that more clients would benefit from?

  1. Self-Scheduling: There are so many controls around self-scheduling, but many people don’t want to feel like they’re “losing control” of their schedules. I think that the campus populations are pretty tech-savvy and can navigate more than we think.
  2. Subjective data collection prior to the appointment: This is a powerful way to gather information ahead of the appointment so that providers are better prepared for the appointment. Plus, the clinic tends to run more efficiently.

Key Takeaways

In conclusion, the Patient Portal is at the forefront of healthcare’s digital revolution, offering numerous benefits for both students and providers. It transforms how patients access and interact with medical information, fostering greater transparency, convenience, and engagement. With features like secure messaging, self-scheduling, and simplified prescription refills, the Patient Portal significantly enhances your clinic’s workflow.

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ePrescribing Revolution

How Technology Is Transforming Medication Safety for College Students

In recent years, the healthcare industry has witnessed a remarkable shift towards digital solutions. An innovative tool that has gained prominence is ePrescribing. The growing reliance on technology has prompted healthcare professionals to explore its potential to enhance medication safety and convenience for college students. This article aims to shed light on the significance of ePrescribing and its role in safeguarding the health of college students through effective medication management.

The Digital Prescription Revolution: What is ePrescribing?

ePrescribing, also known as electronic prescribing, refers to the process of electronically generating and transmitting prescriptions. Unlike traditional paper-based prescriptions, ePrescribing employs secure digital platforms to streamline the prescribing process. This modern approach provides numerous advantages, especially in the context of student health.

Some of these benefits include:

1. Reduced medication errors
Illegible handwriting and misinterpretation of paper prescriptions can lead to severe consequences. ePrescribing minimizes the risk of human error in deciphering doctors’ handwriting, thus ensuring that students receive the correct medication and dosage.
2. Convenience
In addition to reducing medication errors, ePrescribing also offers convenience. Students can easily request prescription refills online, eliminating the need for in-person visits to the doctor’s office or pharmacy. This is particularly beneficial for students who may have limited transportation options or busy schedules.
3. Improved clinic operations
ePrescribing can improve the between healthcare providers. When a student visits a specialist or receives care from multiple healthcare professionals, ePrescribing enables the sharing of accurate and up-to-date medication information. This ensures that all healthcare providers involved in the student’s care are aware of the medications being prescribed, reducing the risk of adverse drug interactions or duplications.
4. Cost savings
Another advantage of ePrescribing is the potential for cost savings. By electronically transmitting prescriptions, healthcare providers can access information about formulary coverage and medication costs in real-time. This allows them to make informed decisions about prescribing medications that are both effective and affordable for students. Additionally, ePrescribing reduces the need for paper and printing, contributing to environmental sustainability and cost savings.
5. Medication adherence
Moreover, ePrescribing promotes medication adherence among college students. Through electronic reminders and notifications, students can receive alerts about when to take their medications, helping them stay on track with their treatment plans. This is especially important for students who may struggle with managing their medications due to busy schedules or forgetfulness.
6. Improved security
Lastly, ePrescribing enhances patient privacy and security. Electronic prescriptions are encrypted and transmitted through secure networks, ensuring that sensitive health information remains confidential. This protects students’ privacy and reduces the risk of prescription fraud or identity theft.

ePrescribing’s Role in College Medication Safety

Medication safety is a crucial aspect of student health. College campuses often house large numbers of students, making it challenging to monitor medication usage.

ePrescribing offers a comprehensive solution by integrating electronic health records (EHRs) with local or on-campus pharmacies. This integration enables healthcare providers to access students’ medical histories and generate prescriptions that best fit their needs.

Furthermore, ePrescribing systems can provide drug interaction alerts. Providers can receive real-time notifications about potential interactions, allowing them to adjust prescriptions accordingly and minimize adverse reactions.

Imagine a scenario where a college student is prescribed medication for a specific condition. However, unbeknownst to the healthcare provider, the student is also taking another medication they were prescribed at another clinic. Without the use of ePrescribing, it may be challenging for the healthcare provider to identify this potential interaction and adjust the prescription accordingly. However, with the integration of electronic health records and pharmacy systems, ePrescribing can flag this interaction, alerting the healthcare provider to take appropriate action.

Moreover, secure messaging can facilitate better communication between healthcare providers and college students. Through secure messaging platforms integrated with a comprehensive EHR and ePrescribing system, students can easily reach out to their healthcare providers with any questions or concerns regarding their medications. This direct line of communication fosters a collaborative relationship, allowing healthcare providers to address any issues promptly and effectively.

To sum things up, ePrescribing offers numerous benefits in ensuring medication safety for college students. By leveraging smart and convenient technology, healthcare providers can enhance patient care, minimize medication errors, and ultimately contribute to the improved well-being of their students.

The Prescription for a Safer Campus: Opioid Awareness Initiatives

The opioid crisis has become a pressing concern in recent years. College students are not immune to its devastating effects. ePrescribing can contribute to combating this crisis on college campuses by facilitating opioid education and monitoring. Through electronic systems, healthcare providers can closely monitor opioid prescriptions, detect patterns of misuse, and intervene promptly to prevent potential addiction.

Furthermore, targeted educational programs about the risks of prescription abuse and practical steps for reducing misuse of these drugs can raise critical awareness of this issue amongst students. For instance, students from West Virginia University took part in a survey that consisted of questions about identifying opioid overdose and what to do in an overdose emergency. The study found that “exposure to opioid prescriptions and naloxone training increase a student’s knowledge about opioid overdose,” supporting the idea that overdose and opioid education across college campuses can be extremely beneficial, and even lifesaving.

Key Takeaways

In conclusion, ePrescribing serves as an essential tool to ensure medication safety for college students. It can also be a tool to help fight the opioid epidemic, especially among young people.

Some of the benefits of ePrescribing include:

  • Reduced medication errors
  • Increased convenience for students, providers, and pharmacists
  • Improved clinical operations
  • Potential cost savings
  • Enhanced medication adherence
  • Improved healthcare security and patient privacy

By embracing this digital solution, colleges can empower their students to lead healthier lives and achieve academic success.

Discover the impacts ePrescribing can have on your campus.

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The Inside Scoop on EHRs From a Former Nurse

Interview with CJ Pellegrino, Customer Success Manager at Medicat and Former Nurse

When in the market for a new EHR solution, it’s important to ensure that the system you’re choosing is user-friendly and in the best interest of your staff members who will be using the software day in and day out. What better way to find out what features of an EHR are most helpful for nurses than asking a former nurse themself?

One of our Customer Success Managers, CJ Pellegrino, is a former nurse. They sat down with us to spill the inside scoop on their previous roles and experience with EHRs in the Q&A below.

CJ’s experience includes working as an intellectual and developmental disability (IDD) nurse, working in the home hospice care setting, and working at a family practice where their role was focused on practice management and billing. CJ worked with EHRs for many years and provides helpful insights that can be utilized to evaluate an EHR solution. Here’s what they had to say:

1. What kind of EHR did you use in your previous roles? And what features did you use most frequently?

I used several EHRs during my tenure as a nurse. The features I found most important and relevant to my position included those supporting documentation, medication management, and scheduling.

2. How often did you use the EHR?

During my nursing career, I engaged with EHR systems daily across various roles.

  • As an IDD nurse, I used the software mid-shift and at the end of each day to manage patient documentation.
  • In hospice care, I relied on the EHR after every client visit to ensure accurate and timely records.
  • Later, as a clinical administrator, the EHR became a vital tool I used daily to oversee clinic operations effectively.

3. Was the software easy to learn? Was robust training offered?

The EHR provider and the companies I worked for did not offer formal training. Instead, I learned to use the software from coworkers. So my skills and knowledge were limited by what they were able to share with me on the fly.

While I wanted to deepen my understanding of the EHRs, finding relevant resources was a challenge. I discovered prerecorded training videos on the EHR’s website, but they were brief and lacked depth. There were no live trainings, Help Center articles, or other opportunities for hands-on learning. Most of the available resources focused on administrative setup rather than practical guidance for healthcare providers/end users.

4. Do you think using an EHR made your job easier or more difficult?

Using an EHR is undeniably more convenient than traditional paper-based methods. It saves time by allowing for quick electronic data entry and significantly reduces the risk of losing, misplacing, or incorrectly recording information.

However, without proper training, the learning curve can be steep. With adequate training and support, though, anyone can learn how to use an EHR and leverage it to improve their workflow and how they provide care. It’s just a matter of having the right support in place to help you get there.

5. What are the top three pain points for nurses that you think a good EHR can solve? 

  1. Templatizing Documentation: If an EHR has the ability to create templates and standard notes, this is a HUGE time-saver when it comes to complex documentation. Documentation is a big part of a nurse’s job, and templates in a good EHR can make the process way more efficient.
  2. The Ability to Interface: Having all features and integrations streamlined is crucial for keeping things running smoothly. Opening several programs to properly document patients wastes a lot of time, which means less time to focus on quality patient care. A good EHR should have the ability to execute most, if not all, tasks in one program. For example, easily verifying immunizations and lab results within the EHR can be super helpful.
  3. Ensuring Safety for Patients: Most importantly, a good EHR should promote patient safety. EHRs should offer ongoing training and support so staff and providers are able to use the software properly. It’s easy for patient information to become lost or disorganized if all members using the system are not properly trained on how to use the EHR, which threatens patient safety.

6. What are the best features of Medicat’s EHR that you think would benefit nurses the most?

Templates and the Template Transaction Linker are invaluable tools that save significant time and streamline workflows. Note Favorites also play a crucial role in standardizing commonly used note types, ensuring consistency and efficiency.

Additionally, fully leveraging the patient portal is essential. Reflecting on my previous nursing experience, we didn’t utilize the patient portal, and now I see how transformative it could have been for both patients and staff. This highlights just how impactful proper training and support can be in maximizing an EHR’s potential and enhancing overall productivity for healthcare teams.


Key Takeaways:

EHRs play a significant role in the workflow of your clinic. When staff members (especially nurses) are working with an EHR they find user-friendly and streamlined, they’re able to work much more efficiently. More patients can be seen, time will be saved, and care quality will improve.

At Medicat, we’re committed to providing you with top-of-the-line support. We have a team dedicated to assist you with any questions that may arise while using the EHR. Our team also offers regular training sessions and webinars, so you’re never left in the dark.

What else can EHRs do for your campus clinic? Check out one of our other articles, Five Challenges Solved by EHRs, to learn more.

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Top Qualities of College Health Leaders

Leadership is an essential element of effective student health programs, as it plays a crucial role in shaping the direction, culture, and success of both health and counseling clinics. Great leaders in college health possess a range of characteristics that enable them to effectively guide and support the clinic and its staff, and to create a positive environment for students.

Here’s a deeper dive into some of the key elements that contribute to the success of college health leaders:

Sharing Inspiration and Motivation

When inspiration and motivation are lacking, productivity, patient outcomes, and campus impact tend to wane. That’s why it’s so important to focus on fostering inspiration amongst both staff and students.

Moreover, a key role of effective leaders in college student health clinics is to foster a positive and inspiring work environment. Specifically, an environment that motivates and empowers both staff and students. When inspiration and motivation are lacking, productivity, patient outcomes, and campus impact can suffer.

Key strategies for fostering inspiration and motivation include:

  • Setting a Positive Example: Leaders should demonstrate a positive and enthusiastic attitude towards their work, which can inspire and motivate their team.
  • Creating a Supportive and Positive Work Environment: Foster a culture of collaboration, respect, and encouragement, where team members feel valued and appreciated.
  • Encouraging Growth and Development: Provide opportunities for professional development, mentorship, and coaching to help team members reach their full potential.
  • Recognizing and Rewarding Achievements: Acknowledge and celebrate the contributions of staff and students, fostering a sense of ownership and commitment.
  • Promoting a Positive Work-Life Balance: Encourage healthy work habits and support staff in maintaining a healthy balance between their professional and personal lives.

To run a thriving college health clinic, a culture of inspiration and motivation is necessary. This fosters productivity, engagement, and positive outcomes.

Effective Communication

Communication is key! This includes the ability to clearly articulate your vision and goals for the clinic, as well as your expectations.

Great college health leaders are also skilled at listening and responding to the needs and concerns of their staff and students. Plus, they foster open and honest communication within the clinic.

For instance, according to the American Management Association, “The more open a leadership team is in sharing their vision for the company—which should include their goals, strategies, and values—the more likely each employee will understand their role in the greater mission and engage to make success happen as part of the team.”

Ensure that you’re incorporating these communication skills:

  • Clarity of Vision: Leaders should clearly define and communicate their vision for the clinic, outlining long-term goals and the path to achieving them.
  • Transparent Expectations: Set clear expectations for both staff and students regarding responsibilities, standards, and performance.
  • Active Listening: Engage in active listening to understand the needs and concerns of both staff and students. This fosters trust and collaboration.
  • Two-Way Feedback: Encourage open dialogue by providing and receiving constructive feedback regularly. It’s also important to promote continuous improvement.
  • Inclusive Decision-Making: Involve staff and students in decision-making processes to enhance buy-in and support for clinic initiatives.

These practices build a strong foundation for effective leadership and contribute to a positive and productive clinic environment.

Learn more about the connection between the student experience and active listening here.

Problem-Solving

Great leaders in college health possess exceptional problem-solving skills. This enables them to navigate challenges and setbacks effectively.

For example, this involves identifying and analyzing issues, developing and implementing creative solutions, and adapting to changing circumstances.

Key problem-solving skills for college student health clinic leaders include:

  • Identifying and Analyzing Issues: The ability to accurately diagnose problems and understand their root causes.
  • Developing Creative Solutions: Generating innovative and effective solutions to address challenges.
  • Adapting to Change: The ability to adjust plans and strategies as needed to respond to changing circumstances.
  • Decision-Making: Making informed and timely decisions, even under pressure.
  • Delegation: Assigning tasks and responsibilities to team members to maximize efficiency and productivity.
  • Empowerment: Fostering a culture of empowerment, where team members feel valued and trusted to take initiative.

Leaders who cultivate these problem-solving skills can effectively address the challenges and complexities of managing a college health clinic. This ensures that students receive the highest quality of care. This not only helps to alleviate workload but also allows leaders to focus on strategic planning and high-level decision-making.

Fostering Lifelong Learning

In addition to the characteristics mentioned thus far, great leaders are also committed to continuous learning and improvement. Staying up-to-date on the latest research, best practices, and learning opportunities demonstrates your dedication to your team’s professional development and growth. By investing in your own education, you create a culture of lifelong learning that inspires and motivates your team members.

Consider these strategies to foster a culture of lifelong learning:

  • Lead by Example: Demonstrate your own commitment to learning by actively seeking out new knowledge and skills.
  • Encourage Professional Development: Provide opportunities for your team to attend conferences, workshops, and training sessions.
  • Create a Learning Environment: Foster a supportive and collaborative environment where team members feel comfortable sharing ideas and learning from each other.
  • Recognize and Reward Learning: Acknowledge and celebrate your team’s achievements and accomplishments in their professional development.
  • Offer Mentorship and Coaching: Provide mentorship and coaching opportunities to help your team members grow and reach their full potential.

Emphasizing the importance of lifelong learning, college leaders can create a more engaged, innovative, and successful team.

Committing to Diversity

A key characteristic of exceptional leaders in college student health and counseling clinics is their unwavering commitment to diversity. These leaders understand the importance of creating a welcoming and inclusive environment where all students feel valued, respected, and supported, regardless of their background or identity.

Key aspects of DEI leadership include:

  • Cultural Competence: Recognizing and appreciating diverse cultural perspectives and experiences.
  • Addressing Inequities: Identifying and addressing disparities in access to care and treatment outcomes.
  • Fostering a Sense of Belonging: Creating a supportive and inclusive environment where all students feel welcome and valued.
  • Promoting Diversity Within the Team: Building a diverse team can bring different perspectives and experiences to the table, leading to more innovative and effective solutions.

By prioritizing diversity, leaders can ensure that all students have equal access to the care and support they need to thrive. Moreover, a diverse and inclusive clinic environment fosters a sense of belonging, trust, and open communication, ultimately improving the quality of care provided.

Leading With Empathy

Finally, great leaders in college student health balance their professional responsibilities with compassion and empathy. This means connecting with students and staff in a compassionate way that shows genuine care. It also involves recognizing their needs and responding with meaningful support.

Great leaders in college student health clinics possess qualities that help them effectively guide and support both the clinic and its staff. Additionally, they also create a positive, supportive environment that fosters student well-being.

Great leaders in college student health clinics:

  • Connect With Others on a Personal Level: Take the time to get to know their staff and students individually and understand their unique needs and experiences.
  • Show Empathy and Compassion: Demonstrate genuine care and concern for staff students’ well-being, both physically and emotionally.
  • Create a Supportive Environment: Foster a welcoming and inclusive atmosphere where staff and students feel comfortable seeking help and support.
  • Respond to Needs in a Meaningful Way: Actively listen to students’ concerns and take steps to address their needs in a timely and effective manner.

In summary, demonstrating empathy and compassion can create a positive and supportive environment that fosters trust, builds relationships, and ultimately improves student outcomes.

Key Takeaways

In conclusion, effective leadership in college student health clinics requires a multifaceted approach that includes a variety of essential qualities. Leaders who embody these principles play a vital role in promoting student well-being and fostering a positive campus culture.

By doing so, they ensure that students have access to the high-quality care and support they need to thrive. Ultimately, strong leadership in health clinics contributes to both student success and a healthier campus environment.

Interested in exploring tools to help your clinic thrive?  Connect with a member of our team.

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Managing Shared Data Between Health & Counseling Clinics

Managing Shared DataCollege health and counseling clinics are two important resources that play a significant role in the well-being of college students. However, there’s often a disconnect between these two entities. This can lead to incomplete information and lack of coordination in treating students who may need both physical and mental health care. Sharing data between college health and counseling clinics can help bridge this gap and improve overall student well-being.

One of the major challenges in sharing data between these two clinics is maintaining confidentiality and privacy. Students may be hesitant to share their personal health information if they feel it will not be kept confidential. Therefore, it’s critical to establish clear policies and procedures for sharing data and ensure that all staff members are trained on these policies.

Another challenge is the technical aspect of sharing data. Health and counseling clinics may use different electronic health record (EHR) systems, making it difficult to exchange data between them. One solution to this problem is to adopt a universal EHR system that can be used by both clinics. This would enable easy sharing of data and improve coordination of care.

Sharing data between health and counseling clinics can have many benefits for college students. For example, a student who is seeking treatment for depression may also have an underlying medical condition that could exacerbate their symptoms. If the health clinic has access to the student’s counseling records, they can make more informed decisions about the student’s care.

Similarly, a student who is seeking treatment for a physical ailment may be experiencing mental health challenges related to their condition. If the counseling clinic has access to the student’s health records, they can provide more comprehensive care and support.

Sharing data can also improve the efficiency of care. Rather than having students repeat their medical history and symptoms to multiple providers, clinicians can access a student’s complete health record and provide more targeted and effective care. This can reduce the time and resources needed to provide care, which can be especially important in busy college health and counseling clinics.

Additionally, sharing data can help identify patterns and trends in student health. For example, if the health clinic notices an increase in students reporting stress-related symptoms during midterms or finals, they can work with the counseling clinic to develop targeted interventions and support for students during these times.

Sharing data between college health and counseling clinics can improve the quality and coordination of care for college students. However, it’s important to establish clear policies and procedures for maintaining confidentiality and privacy, as well as addressing any technical barriers to sharing data. By working together, health and counseling clinics can provide more comprehensive and effective care to support the health and well-being of college students.

Interested in learning more about how your campus health solutions can become more integrated and impactful?  Connect with a member of our team.

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