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Tag: no-show rate

Georgia Southern University – Service & Efficiency Innovation

Georgia Southern University

Case Study

Georgia Southern University
Improving Efficiency & the Student Experience

Georgia Southern University needed a better way to manage both student health and immunization records.  Together with Medicat, GSU’s Student Health Services increased clinical efficiency, improved outbreak tracking and prevention, and optimized immunization compliance processes.


  • School

    Georgia Southern University

  • Number of Students


  • Implementation

    August 2015

  • Solution

    Medical EHR & Immunization EHR

  • Location

    Statesboro, GA

The Problem

The clinic lacked an intuitive and interconnected system to effectively monitor, document, and respond to student health needs. Additionally, students often missed their appointments or could not figure out how to submit their immunization records, resulting in operational inefficiencies.

“There are times throughout each school year that students come into our clinic and present with symptoms that could be a communicable disease. Now that we’ve implemented Medicat, the system provides data on potential students at risk. 

This new feature has been invaluable.”

~ Diane Norris, RN, BSN, Director of Health Services

The Solution

Optimizing Immunization Compliance Management: “The bi-directional GRITS interface continues to save a tremendous amount of time for our staff and provides timely information on immunization administration from outside providers.”

– Diane Norris, RN, BSN, Director of Health Services

To cut down on the number of manual immunization record verifications completed by staff, GSU integrated the Georgia Registry of Immunization Transactions and Services (GRITS) with Medicat.

This immunization registry interface allows staff to obtain immunization records from outside providers, as well as submit information on immunizations given at the Health Center to the registry seamlessly.

They also made some significant changes to improve the student experience across their clinic.

Combining the power of Medicat’s online patient portal, self check-in, and text message reminders, they’ve gained meaningful efficiencies.

The Result

Overall no-show rate decreased 33%!

GSU Result

By using Medicat’s reporting function, GSU identified that most patients want appointments within the same day or next day.

Leveraging the appointments module and online patient portal, GSU established processes that made the most sense for both students and staff, reducing “no-shows” by 33%!

Finally, stress and burden on clinical staff was reduced significantly when it came to reviewing thousands of immunization records (especially across the summer months).

Now, staff and providers can focus on setting up for success across the next school year, and students can rest easy knowing their records will be verified in record time.

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