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Client Story

Central Methodist University – Making Reporting Easier

Central Methodist University (CMU) struggled with an outdated EHR that couldn’t keep up with the documentation, workflow, and reporting needs of its health, counseling, and athletic clinics. By switching to MedicatOne, CMU aimed to streamline operations, strengthen reporting, and improve data security.

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  • Number of Students
    1,200
  • Medicat Implementation
    August 2024
  • Solutions Required
    MedicatOne Counseling,
    Medical and Athletics
  • Location
    Fayette, Missouri

The Problems

Inefficient Workflow: Their previous EHR lacked functionality, making it difficult for staff to access records, chart efficiently, and send forms to students prior to appointments. This led to staff frustration and lost time throughout the day.

Security Concerns: The old system did not provide adequate safeguards to protect sensitive student information. There was no way to monitor or restrict access to records, raising concerns about privacy and data misuse across clinics. 

Limited Support and Training: CMU’s previous EHR vendor offered minimal onboarding and training. Their ongoing support was also lackluster, leaving staff feeling unsupported and stuck when issues arose.

“Medicat is a huge part of our program because it’s our electronic medical record. It’s where we do all of our scheduling. It really helps keep us organized and streamline some things, like making sure that student forms don’t get missed, compared to past records where we had to utilize some paper forms.”

~ Katie Wooldridge, M.Ed., LPC, Counseling Center Director

The Solutions

By addressing previous challenges and providing a user-friendly platform, MedicatOne has empowered CMU to deliver better mental health support to its students. Their successful implementation of MedicatOne serves as a testament to the system’s capability to meet the diverse needs of student health, counseling, and athletic clinics.

When CMU transitioned to MedicatOne, they experienced several key benefits across their clinics:

  • Enhanced Security: MedicatOne provided robust security features, allowing CMU to set restrictions and monitor access to sensitive information. This ensured that only authorized personnel could view specific records, safeguarding student privacy. 
  • Streamlined Operations: With MedicatOne, CMU could integrate various forms and assessments directly into the system, eliminating the need for paper-based processes. The ability to access student charts directly from the calendar improved workflow efficiency. 
  • Comprehensive Supervision Training Tools: Since CMU relies on counseling trainees to provide mental health services to students, having a robust way to track trainee notes, clinical hours, and progress towards goals has been key.

The Results

Precious monthly time savings are making a meaningful clinical impact.

Improved Efficiency: The transition to MedicatOne saves CMU approximately 5 to 10 hours per month in reporting alone. The system’s reporting features allowed for quick access to data, such as the number of appointments per student, without manual counting.

Enhanced Student Experience: Students appreciate the ease of accessing forms prior to their appointments. They also enjoy scheduling appointments through a single portal using their CMU credentials. This streamlined approach has improved the overall student experience.

Getting the Support They Need: CMU staff has had overwhelmingly positive experiences with MedicatOne’s Support Team, which consistently provides timely and effective troubleshooting and ticket support. The ability to resolve issues collaboratively has been a key differentiator compared to their previous vendor.

“I really like using Medicat. It’s helped me feel good about the records that we’re putting in. Then I can present, for example, to the board of directors, to my boss, or whoever. When I run the reports, I’m always getting the same numbers, whereas in the old system I had, it was like, wait a minute, none of these are consistent!”

~ Katie Wooldridge, M.Ed., LPC, Counseling Center Director