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Introducing ICM Agent

Replace manual immunization compliance review with the power of AI. Instead of hours of manual review, ICM Agent reviews submitted compliance records in just seconds.

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ICM Agent is powered by AI and designed to automate the time-consuming process of verifying student immunization records.

This intelligent tool reads and compares the data entered by the student on the portal with the documentation provided, flagging items that cannot be verified.

ICM Agent takes on the grunt work of compliance, giving your staff more time to focus on delivering care and connection.

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Leverage a security-first solution to protect sensitive data.
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ICM Agent does not persist PHI. All PHI is kept in memory for the minimal required duration.

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Medicat’s industry-leading SOC 2, Type II certification and HIPAA compliance protect sensitive data.

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Frequently Asked Questions

When will ICM Agent be available?

ICM Agent will be available starting in April 2026 in time for use for the Summer and Fall 2026 enrolling classes.

What are the three phases of the ICM Agent rollout?

Phase I: ‘Reading’ and comparing dates entered to dates on the submitted documentation and validating criteria for the document to be confirmed as verified 

Phase II: Extracting additional relevant immunization facts directly from the submitted documentation 

Phase III: Verifying the legitimacy of submitted documentation 

How long does the ICM Agent take to process a record?

Approximately 30 seconds per request.

Will the ICM Agent be an additional cost?

Yes, the ICM Agent is an optional add-on component in the suite of Medicat’s Immunization Compliance Management tools. Pricing is based on the institution’s enrollment as a measure of the volume of records the ICM Agent will process. 

Do I need to have VeriVax to use ICM Agent?

No. Medicat provides a full suite of tools to manage the immunization compliance process. These tools operate as individual components and can be used by themselves or in conjunction with each other. ICM Agent does not require the use of VeriVax.

What will the implementation and configuration process look like?

You’ll complete an implementation questionnaire to gather information about your school’s immunization requirements. This will help us fine-tune the ICM Agent to make sure that it knows what your school’s requirements are that it needs to verify against. Based on your current ICM workflow, we may be able to pull in the CVX codes that you’ve already set up.

Are there schools that have piloted the ICM Agent?

Yes, multiple schools are piloting this capability prior to general availability. If you’re interested in piloting the ICM Agent, please email info@medicat.com.

Can the ICM Agent verify non-English/international records?

Yes, ICM Agent can read non-English submissions. We’re really excited that this tool supports a large variety of languages so that international student records can be reviewed and verified with greater ease.

Does the AI translate the foreign language submissions into an English document that providers can read?

No. Currently, Medicat is not providing language translation services as part of the ICM Agent tool. While the ICM Agent will process documents that are submitted in foreign languages, it will not provide a translation of that document for a person to read.

Will ICM Agent be able to verify that all the necessary components are on a document prior to verification (i.e. name, DOB, physician signature, etc.)?

Yes, at a minimum, ICM Agent will be looking for a student’s name and date of birth. That’s what humans do when comparing the submitted document to the immunization fact, so ICM Agent will be able to do the same.

If you need to add additional requirements, we can help you do that at any time.

What happens to a fact that the ICM Agent is unable to verify?

If the ICM Agent is unable to verify a fact, the ‘Unverified’ icon will remain in the status column.

How are waivers handled?

During implementation, you’ll configure the ICM Agent to understand all guidelines and criteria that your school has established for accepting a waiver. For example, if your students must fill out a specific form for a religious waiver, that can be configured in the ICM Agent settings. We’ll make sure that all requirements and criteria that a human would be looking for when reviewing that waiver are applied by the ICM Agent.

Will ICM Agent give a reason why the submitted documentation was not verified?

MedicatOne ICM (including ICM Agent) does not record a reason why a document has been marked as Unverified at this time. Therefore, ICM Agent will also not provide a reason, it will just mark the immunization requirement on the Student Portal with a red “X” to clearly indicate that the student is non-compliant for that requirement.

What AI tools power the ICM Agent?

OpenAI (ChatGPT) 

What security documentation do you have available?

HECVAT that is specific to the ICM Agent is available upon request.

How is PHI processed and stored throughout the AI verification process?

ICM Agent is HIPAA-compliant. There is no “Persisted PHI” stored.