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Dordt University
Client Story

Dordt University

Seventeen Years, One Platform

Dordt University is a 1,600-student residential, faith-based campus in rural Iowa.It has integrated health and counseling services located within the same clinical space. Dordt has partnered with Medicat since 2010 and now runs both medical and counseling services on MedicatOne.

Dordt University Logo
  • School
    Dordt University
  • Number of Students
    1,600
  • Medicat Client Since
    2010
  • Location
    Sioux Center, Iowa

The Problem

When the student health and wellness director started in 2007, the team had one director and one administrative assistant. Customer service from their existing EHR software provider was poor, and the clinic needed a partner that could grow with it.

As Dordt added counselors and a nurse, the work got more complex. Record keeping, immunization compliance, and coordination between medical and counseling all had to stay accurate with a small staff.

The Solution

Dordt moved to Medicat in 2010, becoming Medicat’s first hosted client. The clinic was later upgraded to MedicatOne in phases: counseling first, followed by medical.

As a smaller clinic, Dordt did not rush their upgrade to MedicatOne. Their Medicat Onboarding Specialist flagged the right moment to make the shift, giving the team the confidence they needed to make the change. 

Plus, the Dordt team regularly contacts Medicat’s Support Team whenever a question or issue pops up. Clinic leadership cites Medicat’s client support as one of its biggest, most consistent differentiators compared to other campus EHR software providers.

Today, the team relies on MedicatOne for:
  • Appointment scheduling across medical and counseling
  • Charting capabilities, with medical and counseling records kept separate by a granular permissions structure
  • Immunization compliance, with student-uploaded documents stored safely within the EHR itself
  • Secure internal messaging, so staff can share student updates confidentially without interrupting each other
  • The patient portal, including the new ability to “impersonate” the portal as a student

The Results

  • 17 years as a Medicat client (and counting!)

  • It only takes two minutes to pull a report of unimmunized students, an especially important report to be able to pull as more outbreaks occur

  • One sign-in for scheduling, the EHR, compliance, and secure messaging

  • Two clinics on one platform, with confidentiality protected by granular permissions

Dordt Classroom

Everything in one place: With MedicatOne, the team no longer signs in to separate pieces of software. Immunization data is accurate and sits alongside the rest of the student’s record, giving providers a full picture of a student’s health.

Ready for outbreaks: During COVID, Medicat helped Dordt launch a COVID immunization clinic and track compliance. That experience showed the team how quickly they could respond to an outbreak on campus by generating a list of unimmunized students in about two minutes.

A partnership, not just a vendor: Responsive support has been a main reason Dordt has stayed with Medicat. After 17 years, the team knows Medicat’s help desk staff by name (and vice versa!).

Ready for the next director: As Dordt welcomes a new director of student health and wellness, MedicatOne gives new staff just one system to learn, with reporting and highly efficient workflows already in place.

“Medicat continues to strive to meet the needs of college health. Their people are responsive when there’s a question and turnaround time to resolution is quick.” 

~ Beth Baas, Former Director of Student Health and Counseling at Dordt University