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Medicat Staff AccountantEHR Training Specialist

Medicat seeks an All-Star Training Specialist looking to join a dynamic team dedicated to client satisfaction.

This position includes a competitive salary and benefits with an industry leader that expects and supports initiative and professional growth. If you currently feel held back in meeting your potential and want the opportunity to make a difference, Medicat might be the company for you!

Responsibilities

  • Responsible for ongoing training needs for all Medicat clients, including training and transitioning clients to new and updated versions of software
  • Implement all add-on items (new clinics, lab interfaces, modules, (i.e., SCI, MPP)) to existing client base
  • Assist, support, and provide knowledgeable solutions to our valued customers while maintaining a friendly and professional demeanor
  • Analyze, evaluate, and make recommendations for options to maximize system usage
  • Design and configure the software in the most efficient manner to support the needs of Medicat clients
  • Thorough client follow-up to ensure satisfaction, understanding, and internal efficiencies
  • Lead client “Lunch & Learn” webinars and presentations at client workshops and conferences
  • Serve as subject matter expert and maintain a thorough understanding of all Medicat products
  • Promote and deliver onsite and web-based trainings and consultations to existing client base
  • Demonstrate the ability to work with various cross-organizational areas (i.e., clinical, billing, IT, etc.) to meet the needs of clients and ensure use of best practices
  • Assist with testing of new product offerings and troubleshooting all aspects of the EHR system
  • Conduct internal staff trainings as needed
  • Contribute as a positive member of the Training, Implementation, and Education (TIE) Department by supporting all members of the team in a productive and constructive manner

Required Skills

  • 5+ years of EMR/PM system account management experience for a vendor or as a clinic “super user”
  • Deep practical knowledge of clinic workflow, practice administration for medical/counseling/sports medicine practices
  • Ability to work on several projects simultaneously
  • Excellent listening and training skills, both web-based and on-site
  • Excellent oral and written communication skills
  • Excellent presentation skills, in both small and large group settings
  • Ability to multi-task while maintaining productivity and efficiency
  • Ability to prioritize, trouble-shoot, and resolve issues
  • Strong client relationship-building skills, including follow-through, tracking, and closure
  • Team player with strong self-initiative and problem-solving skills

Must be able to travel up to 40% and work a flexible schedule

Medicat Mission: “Best Product, Superb Implementation, Unsurpassed Support”

Application: Submit cover letter describing how your qualifications apply to this position, current resume, three professional references, and/or questions to: info@medicat.com.

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