EHR Implementation Specialist

Medicat seeks a charismatic EHR Implementation Specialist to join a dynamic team dedicated to client satisfaction. The role of an EHR implementation specialist is to be responsible for implementation, configuration, training, and revising clinical workflows, to support the successful adoption of Medicat software. The EHR Implementation Specialist will partner with team members and clinic staff to support the use of the EHR. The position requires advanced knowledge of several systems, applications, and technology.

Roles and Responsibilities

  • Manage and deliver all assigned new implementations from Assessment to “Go Live”
  • Direct clinic workflow assessment to set client expectations and inform an implementation plan
  • Coordinate software and technical deliveries with internal teams
  • Deliver all aspects of client training via Zoom, LMS, and Help Center, with occasional on-site
  • Utilize Zendesk ticketing system and processes to communicate internally and with clients
  • Engage the client in regular meetings to ensure timelines and objectives are met
  • Identify client issues or red flags early and report to manager
  • Use critical thinking to setup complex workflows and/or achieve ambitious implementation goals

 Required Skills

  • Must be outgoing and take initiative
  • 1+ years of EHR system experience
  • Deep practical knowledge of clinic workflow
  • Strong client relationship-building skills, including follow-through, tracking, and closure
  • Excellent training (web-based and on-site), communication, and presentation skills
  • Excellent oral and written communication skills
  • Ability to multi-task, prioritize, trouble-shoot, and resolve issues

Preferred Skills

  • Clinical background (MA, Nurse, etc.) and/or experience in clinic administration and workflow
  • Medicat end-user experience
  • Familiarity with interfaces (lab, pharmacy, immunization, etc.)
  • Insurance billing experience

Must be able to travel up to 20% and work a flexible schedule from home.

Contact: kpenny@medicat.com

Medicat Mission: “Best Product, Superb Implementation & Unsurpassed Support”